tabby Reviews 1,938

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 333 reviews, reviewers had a great experience with this company. Many customers appreciate the hassle-free online shopping experience and the flexible payment options, which make it easier to purchase items they might not otherwise afford in a single payment. The service is often described as outstanding and very helpful, allowing users to manage purchases and travel expenses through installments. People find the platform easy to use, with clear payment plans and no hidden charges, making it a reliable financial support. However, some people were dissatisfied with customer service, reporting issues like slow responses, being passed between agents, or experiencing aggressive communication regarding outstanding payments. There were also concerns about unexpected changes to credit limits and confusion regarding which stores accept the Tabby card, leading to payment rejections.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting negative experiences such as unexpected charges,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction... See more

Service

Reviewers mention ambiguous feedback about service, with many praising it as wonderful, excellent, and... See more

User experience

Clients share positive opinions on user experience, with many describing it as easy, convenient, and helpful... See more

Staff

Customers had ambiguous experiences with staff, with some reviewers praising the dedication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thank you Tabby for your installment plan hassle free online shopping ,its a great opportunity to buy gadgets/items apparel on flexible terms using tabby ,hopefully there is long term options for 12... See more

Company replied

Rated 4 out of 5 stars

It's great opportunity for people who can't buy something for make wish fulfill. But with tabby people’s can buy & make fulfill their wishes.It's loving. Because people Can't effort something buy one... See more

Company replied

Rated 5 out of 5 stars

Thank you Tabby for your installment… Thank you Tabby for your installment plan hassle free online shopping ,its a great opportunity to buy gadgets/items apparel on flexible terms using tabby ,hope... See more

Company replied

Rated 5 out of 5 stars

it makes my life easy when it comes to shopping experiences in various prestigious stores here in Riyadh. I can afford to purchased high value products but no worry payment because of Tabby, most esp... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

tabby provides consumers across the UAE and Saudi Arabia with the flexibility to pay for their online and offline purchases either in a deferred single payment or in multiple installments. Our mission is to empower consumers to buy what they want, when they want it while staying in control of their finances. We are the first licensed FinTech company providing a Buy Now Pay Later (BNPL) solution across the GCC. Our growth has been driven by a strong team with deep industry knowledge and excellent support from key investors. The tabby team is made up of talented individuals with diverse backgrounds and we're working hard to bring the future of payments to your doorstep. The company operates out of Dubai, UAE with an office in Riyadh, Saudi Arabia. تابي تقدم لعملائها في المملكة والإمارات وسيلة دفع مرنة وسهلة لجميع مشترياتهم على المتاجر الالكترونية وحتى في المحلات التجارية. ولدينا طرقتين للدفع عن طريق تابي؛ الدفع لاحقاً وهي دفعة واحدة تتم بعد 14 يوم من عملية الشراء أو من خلال اقساط مجانية. غايتنا هي تمكين العملاء من شراء ما يريدون في الوقت الذي يردونه مع القدرة على سيطرة أمورهم المالية. نحن أول شركة تقنية مالية مرخصة في المملكة تقدم خدمة "اشتر الآن وادفع لاحقاً". نمونا مبني على فريق عالي الكفاءة مع خبرة وسعة في مجال الدفعات، التقنية والتجارة الكترونية. ولدينا أيضاً مجموعة من المستثمرين الرائدين في مجال التقنية المالية لدعم هذا النمو. .يضم فريق تابي مجموعة من الأفراد ذو خبرات متنوعة ونهدف دائماً إلى تقديم مستقبل التسوق والدفعات إلى الخليج تعمل الشركة من مقرها الرئيسي في الإمارات ولديها مكتب في الرياض، المملكة العربية السعودية.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Everything good

Everything good, specially for who has financial problem we can easily manage our expenses here in dubai,this is so very big help for me that’s why im still using tabby application for almost 3yrs until now. Thank you Tabby

February 14, 2025
Unprompted review
tabby logo

Reply from tabby

Thank you for your great feedback. We appreciate your support.

Rated 5 out of 5 stars

Tabby as IRON MAN

Tabby has made things much easier for me by allowing purchases and travel expenses to be managed through installments instead of worrying about a one-time payment. It has helped me buy useful things comfortably, and the Tabby card has been especially convenient.

The only concern I have is that it’s not always clear which stores do not accept the Tabby card. Sometimes, when I try to use it, the payment shows as not accepted at that store. It would be helpful if the app clearly showed which stores support the card or highlighted those that don’t.

Apart from this, the overall experience has been very good and genuinely useful.

February 14, 2026
Unprompted review
tabby logo

Reply from tabby

Thank you so much for sharing your feedback—we truly appreciate it! Regarding your concern, you can check which stores accept the Tabby Card directly through the app. If you need further clarification, please feel free to contact us through any of our support channels—we’re always here to help.

Rated 1 out of 5 stars

My Tabby account was hacked due to securirty of tabby and team lack of responsability


My Tabby account was hacked, and unauthorized transactions were made using my card.

However, I am extremely concerned about the response I received from the Tabby team. I was informed that they contacted the individual who carried out the fraudulent activity and asked him to remove my card details and to call me directly.

This is highly alarming. Why would Tabby contact a fraudster and request that he return the stolen money or contact me? How would this individual even have access to my contact details unless they were shared?

This raises serious concerns regarding:

The adequacy of Tabby’s security systems

Possible improper handling or sharing of my personal data

Potential negligence in protecting customer financial information

From my perspective, Tabby’s security controls appear to have failed completely, and their response has further compromised my confidence in the safety of my data.

I request a formal written explanation of:

How the breach occurred

What security measures were in place

Whether my personal data was shared with the unauthorized party

What immediate steps are being taken to compensate and protect me

February 7, 2026
Unprompted review
tabby logo

Reply from tabby

Hello! We understand the situation and would like to assure you that we maintain strict security measures to protect our customers. We will thoroughly review this matter from our end once you share with us your data for further investigation.

Rated 5 out of 5 stars

I found it really great service

I found it really great service, reliable company and they are taking care of me.
That's what I need from them, highly appreciated and highly recommend it.

March 11, 2025
Unprompted review
tabby logo

Reply from tabby

We’re glad to know that. Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

Very very good for all the mid salary…

Very very good for all the mid salary ranges … it’s fulfilling our dreams and increasing our purchasing ability

Thank you Tabby

Highly recommended

January 12, 2026
Unprompted review
tabby logo

Reply from tabby

We’re glad to know that. Thank you for sharing your feedback.

Rated 4 out of 5 stars

Thank you Tabby for your installment…

Thank you Tabby for your installment plan hassle free online shopping ,its a great opportunity to buy gadgets/items apparel on flexible terms using tabby ,hopefully there is long term options for 12 months payment on higher amount items .thank you tabby 🥰😍

January 4, 2026
Unprompted review
tabby logo

Reply from tabby

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

Rated 2 out of 5 stars

Why this happened

Why this happened .i dont have any delay tabby payment .but why now i cannot oder anything fro tabby.when tabby is doing this.because i pay 2mounth ssettlement one time after block my account.can i know why still like this .if you didnt trusting customers why doing like this.because all off details from as with you.now all ready 5mounth done.all time training to oder something this happening.i all ways getting Shame on front of people .because there is not my mistake

February 3, 2026
Unprompted review
tabby logo

Reply from tabby

We would like to inform you that Tabby's approval or rejection of purchases is subject to an automated process. For more information regarding this, please check this link on our website: https://tabby.ai/en-KW/help/help-declined-purchases/why-was-my-tabby-purchase-not-approved

Rated 1 out of 5 stars

Useless app

Useless app , after having 3 years account and tabby plus non of payment are splitting,
Useless customer service telling same thing to de install ans re install

February 2, 2026
Unprompted review
tabby logo

Reply from tabby

We understand your concern and are committed to looking into this matter. To proceed with our investigation, we may need some additional details. Please share the required information so we can assist you further.

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