Taggarts - Volvo Glasgow Reviews 17

Bought a second hand Volvo XC40 from Taggarts in Hillington in 2022. I am disabled and needed a reliable car, so, I paid over the odds to buy from a reputable dealer. It spent a good deal of its first year in their workshop, 25 miles away, being 'repaired' while I ran around in loan cars. It had suffered water ingress and had to be 'bailed out'. Electrical components were damaged too. This caused the electrics to malfunction time and time again. I had to take them to the Ombudsman finally. I still cant get any communication from them. Probably hoping I go away. I lost thousands on this car and they couldnt care less. Be warned !

Pauline and the Lookers team.
I cant thank you enough for your help in getting my Volvo xc90 purchased form another dealer down south.
The issues that were found with the vehicle were fixed the car drives like new a total transformation I can't highlight how please I am with the help and understanding and also sorting out the warranty side of the fixes required. The car drive like a dream thanks again.

I called the dealership as my coolant light had illuminated. Absolute delight to deal with Louise at the service desk was brilliant. Coolant topped up within 5 mins of arriving and back on the road. Well done Volvo Glasgow and a big thanks to Louise a credit to the team. :)

The worst dealership I have ever tried to buy a car from. Lookers online car valuation site wasn’t working, so after asking several times James Clive got back to me with a trade in valuation that was about £1000 less than several competitors, I then asked him if I sold car elsewhere what price could he do on the sale, no reply. The next day lookers online valuation site was working, it valued my car £1000 higher. I asked James why this was, no reply. After 3 days of no answers to my emails I asked to make a complaint to branch manager Euan, he said he would call me, several days later no call. All I wanted to do was buy a Volvo, what a dreadful example of customer experience. No doubt they’ll say we are always trying to improve how we work, but let’s be honest, this is not rocket science, replying to phone calls or email is basic respect and very simple. AVOID

Extremely helpful service staff. Angus in the Service Dept is always polite, efficient and knowledgeable. I have been using Volvo Glasgow since I purchased my new car 3yrs ago and have always been delighted with the service I receive.

Stress free service, James was excellent

Repair completed in timely basis. Service staff very helpful and knowledgeable

Had a fabulous and professional service from Lookers Volvo Glasgow. Our salesman Big G aka Gordon Brown is professional, informative and knowledgeable and this led to a faultless process from start to finish. Would recommend to all and will buy from again in the future.

Recently had an annual service for my XC 40 at Volvo Hillington. Very pleased with the quality of the service and grateful to Angus and staff for the attention to detail shown. Independent service providers maybe a bit cheaper but my experience of this main dealership is that they are fair and reasonable and the reassurance I have from knowing that work is being carried out according to the car manufacturer’s standards makes the extra cost worth paying.

Excellent customer service. For the past 18 years we have been making a round trip of almost 200 miles on an annual basis to take our Volvo to Lookers Glasgow for it's service and MOT. The staff are always courteous, helpful and friendly, and we would make a special mention of Angus Fergusson who always does his utmost to ensure that everything is completed in one day, including any additional work required for the MOT, to avoid our having to make an overnight stay in Glasgow.

Initially sales person was very helpful with info.
Looked at a Volvo XC40 which was in excellent condition. As salesperson was on day off the next day I contacted dealer to arrange a test drive. I was told the car was getting a repair done then told it was an alloy refurbishment so would need to go in the next day for test drive.
Went back in yhe next day and spoke to salesperson I first dealt with and it was no issue getting a test drive and that there was in fact nothing done to the car apart from a service.
I fealt the engine wasn't right for me and went back later the same day and asked to drive 2 of the same models that were in the forecourt and both with different engines . I was told no and I would need to drive the car with the spec I wanted. How would I know the spec when I have only driven the T3 and wanted to try a B4 and T5 to find out what engine to get in the spec I want.
Basically no help whatsoever from sales to try and establish the model to get as I established from initial test drive the XC40 was suitable compared to other makes/models.
Now I am in the process of buying my next car from another dealer and will not be back at Lookers Volvo Glasgow if that is the standard of customer care.

Bought a used Volvo XC60 from Taggarts/Lookers Glasgow in April 2021 - paid in full before date of sale.
In trying to sell it last week I discovered it still had an ( erroneous ) finance debt HPI debt against it - from the time Taggarts Lookers bought the car back from their original new car buyer - I can't sell the car until it's cleared. Already lost one buyer resultantly. Worried that the outstanding is deterring other would be buyers too. Will see how long it takes Taggarts/Lookers to rectify the situ.

I already own a Volvo S90 and having it connected to the app is really convenient. That car came from a main dealer and so was already set up for me. Bought another S90 from a non-franchise dealer and phoned Taggarts Volvo Glasgow to try and help me set it up on the app. Elliott was a fantastic help and did everything required on their end to authorise the activation for free and within minutes. 10/10.

First of all I have to say I am not complaining about all Taggarts as I have purchased 4 Landrovers from Taggarts in the past without any problems.
The latest failing was with a roof box I ordered with the special offer of free roof bars. I telephoned on the 4th June to order the roof box and was told the offer finished that day and I would have to order it before 4pm to get the offer, I then checked the website to find the offer was not finishing until the end of June. I telephoned back and the person from the parts department then agreed the deal was on until the end of the month so I then ordered the roof box with bars, I was then told I had to go to the booking department to book the car in for fitting. I then telephoned the booking department and arranged for the roof box and bars to be fitted at 12:45 on the 8th June, I received an email confirming my appointment time with instructions to make sure I arrived on time. On arrival I was informed that the workshop people would be stopping for lunch at 1:00 begging the question why was my appointment for 12:45 but I let that slide. At 1:30 I was then approached and asked if I had known that I needed roof bars I informed the parts lady that I had ordered the roof bars as part of the Volvo offer she then informed me that they didn’t have the roof bars and I she would order them now. I think I will probably have them fitted elsewhere.

I was very pleased with my overall experience.
As I was buying the car unseen from the south of England I had to rely on the photos and descriptions provided by the sales person Stephen Galbraith. He was a pleasure to work with. He and the team went above and beyond to facilitate the handover. When I arrived, slightly apprehensive, to pick up the car, it surpassed my expectations and I am delighted with it. Stephen was very personable and professional. It was great to meet him in person and on reflection I feel confident I have made the right choice buying a car from Taggarts.
Many Thanks, Michael.

Covid has stretched lead times on new cars, but during this time Steven kept me informed throughout the "wait" period. The whole experience was made straightforward and pleasant, and the customer service was excellent. I can thoroughly recommend Taggarts Volvo.