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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and strong work ethic, highlighting their politeness and informative communication throughout the process. The service is frequently described as excellent, with many people appreciating the efficiency, smooth installation, and the team's ability to keep them updated. Consumers are also very satisfied with the product, often expressing happiness with their new heat pumps. However, some customers also noted issues with customer service, particularly concerning communication and follow-through. There were instances where initial agreements were not fully met, and some reviewers experienced concerns regarding property care during installation. A few people also mentioned difficulties with coordination between subcontractors and delays in receiving promised documentation.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the team's professionalism, efficiency, and... See more

Service

Clients share positive opinions on service. Many reviewers praise the professional, quick, and efficient... See more

Product

Users describe positive interactions with the product. Many customers express happiness with their new air... See more

Customer service

People report ambiguous experiences with customer service. Some customers praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

A great experience from start to finish. From the initial survey by Charlie & Tech survey from Paul, the system was fully installed less than eight weeks later. Installers Luke, Leon, Keegan & Reece... See more

Rated 5 out of 5 stars

I was kept up to date all the time by the staff at HO who were very friendly and gave me really important information on what to expect when my system was installed. The installation team were terrif... See more

Rated 5 out of 5 stars

The lads turned up at 07:30 each day and were still grafting away 12 hours later. It’s great to see people with such a work ethic. Our property is quite large and I feel the only comment on the (... See more

Rated 5 out of 5 stars

What a professional organisation from start to finish. Ross and Leon started the plumbing installation and l have never seen any men work as quick, hard and tidier than them for 2 days. They were... See more


Company details

  1. Heating Contractor
  2. Boiler and Heating Service

About Taggas Ltd

Written by the company

Taggas offers installation, services, and maintenance for boilers and renewable energy products including:

  • Air Source Heat Pumps
  • Ground Source Heat Pumps
  • Solar PV
  • Solar PV Battery Storage
  • Solar Thermal
  • Electric Car Chargers

  • Renewable Energy

    Harness the power of the sun, wind and earth to reduce your energy bills and carbon footprint.

    Boiler Installation

    Taggas can supply and fit a range of boilers including condensing boilers, combination boilers and system boilers.

    Services & Maintenance

    Keep your boilers and renewable energy systems running at peak performance with our comprehensive maintenance services.

    Commercial & Contract

    We have extensive experience working with businesses and organisations of all sizes.

    Taggas is a family-run business offering:

  • Price match guarantee
  • 12 year warranty
  • Quick installation

  • Get in touch to schedule an appointment, request a quote, or get more information.


    Contact info

    4.3

    Excellent

    TrustScore 4.5 out of 5

    54 reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Replied to 33% of negative reviews

    Typically replies within 24 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    What a professional organisation from…

    What a professional organisation from start to finish.
    Ross and Leon started the plumbing installation and l have never seen any men work as quick, hard and tidier than them for 2 days. They were always so polite and helpful as we are 80 and 73 years old.
    The Electrician Will then followed. We thought it would be installing a control box and plugging it in. No way, it was so much technology, another professional job. Can’t believe he knew how to connect all those cables. Clever bloke.
    Communication with the office was prompt, efficient and friendly.
    Tim, Jamie, Charlie and Kelly were very informative and supportive. Sorry if we missed someone out.
    We highly recommend Taggas.

    March 2, 2026
    Unprompted review
    Rated 2 out of 5 stars

    Do not use!

    Do not use!
    I had a heat pump fitted by TAGGAS and from start to finish the service changed!
    I did not get what I was quoted for and even though I have complained I still have not got the work completed correctly.
    Jamie offers an amazing service however does not provide what has been agreed. Tim (owner) seriously is not a good at managing his company and agrees to services yet does not provide these.
    Do not use this company… you will be extremely disappointed and left in a position where you have paid for a service you do not receive.

    July 27, 2025
    Unprompted review
    Rated 5 out of 5 stars

    Brilliant service and aftersales

    Taggas recently installed an air source heat pump at my property. While the installation was not without its challenges due to an issue with the equipment, which has continued over the past few weeks, Taggas could not have been more helpful throughout the process.

    The team, led by Tim, have been nothing short of excellent. They are polite, courteous, and consistently generous with their time — even during the after-sales period. This level of customer care is rare nowadays and truly deserves recognition.

    A special mention goes to Kelly in the office for her swift and efficient handling of any issues, as well as to Josh and Jack for their outstanding attitude, professionalism, and clear pride in their work.
    I would highly recommend this company — 10/10.

    January 9, 2026
    Unprompted review
    Rated 1 out of 5 stars

    Not that good not a care in the world…

    Not that good not a care in the world the way they left the house there Survey did not do any justice (I never saw it) and the mess they left the property??? £7.000 to put it right... Rubbish

    May 15, 2025
    Unprompted review
    Taggas Ltd  logo

    Reply from Taggas Ltd

    Hi Mr Clowes, we do not feel this review is a honest reflection of your experience. We have been trying to contact you since May for you to pay your final balance and do a post installation call but following numerous phone calls, emails no joy of any communication. If you could please call the office on 01777 700 492 we will gladly speak to you.
    Also we have offered to come out to inspect the job and also put anything right that is not to your satisfaction. However we have had no contact from your side since may.
    Please contact us
    Many thanks

    Rated 5 out of 5 stars

    Taggas are A*

    Absolutely awesome! …
    Im not going to ramble on, you just need to know that if you want a professional, super quick installation with absolute minimum fuss and disruption/damage… then these are the guys !
    Above and beyond service
    Highly recommend … now I’m rambling!

    October 10, 2025
    Unprompted review
    Rated 5 out of 5 stars

    Brilliant

    Brilliant. I couldn't fault their service, arrived on time they spoke and explained things really well, discussed what was happening and where things were going. Then how it all works

    September 2, 2025
    Rated 4 out of 5 stars

    Recommended

    The good: Unlike other installers, TAGGAS listened to what I wanted and worked with me and supplied the solar system components I wanted. The work was completed efficiently by a good crew who kept to agreed dates and times. As for the air source heat pump, initially the wrong equipment was delivered, but was quickly rectified without question. Office staff are always cheerful, helpful and usually available when called.
    The not-so good: Unfortunately the heat pump supplied is not so smart and lacks some features, in particular an app. I would not have agreed to this if I had known beforehand. I was also a little surprised at the lack of information as to how to optimise the system and the apparent lack of need to balance the radiators post install. However, the system is working and I look forward to monitoring its performance over the winter.
    Overall I would recommend TAGGAS and I would have given 4½ stars if it had been possible.

    June 2, 2025
    Rated 5 out of 5 stars

    Great Service

    Taggas fitted an air source heat pump at my property. The service I received during the installation and just over a year later following a small issue has been excellent. The way in which a company deals with inevitable problems is a reflection of their business and Taggas has done exceptionally well. Thanks to Kelly and Callum for their great communication and efforts.

    July 16, 2025
    Unprompted review
    Rated 5 out of 5 stars

    Heating System service

    From start to finish, Taggas Ltd were wonderful. The engineer, Ryan, who visited was polite, efficient and professional and I would have no hesitation in recommending Taggas Ltd to anyone.

    March 24, 2025
    Unprompted review
    Rated 5 out of 5 stars

    We have had an air source pump…

    We have had an air source pump installation and from the first contact to the aftercare and at every point in between , Taggas has been superb. They are very thorough, very professional and caring of their customers. The engineer in charge of our installation did an excellent job, keeping us well informed at every stage .

    June 30, 2025
    Rated 5 out of 5 stars

    It is a pleasure to write a review.

    I recommend this company, Francis and his team did a perfect job of plumbing my heating system.12 Heaters, Air pump, all the pipe work through this old house. At the end of the 3 days everything was set up and ready for use, I now having heating.
    I applaud these guys for their work. Always polite & thoughtful. Thank you Taggas & Switch.

    June 30, 2025
    Rated 5 out of 5 stars

    A great experience from start to…

    A great experience from start to finish. From the initial survey by Charlie & Tech survey from Paul, the system was fully installed less than eight weeks later.
    Installers Luke, Leon, Keegan & Reece made a very tidy & professional job of fitting the heat pump & loft cylinder despite the very warm weather conditions.
    Kelly at the office kept me updated at all times & the whole installation went very smoothly indeed.

    June 23, 2025
    Rated 5 out of 5 stars

    Another happy customer

    The whole process from initial enquiry to installation went very smoothly. The salesman clearly explained the system and how, it would work, the surveyors and installation team did a great job and were in finished in under 3 days. There was s slight issue with an incorrect thermostat being supplied, but this was rectified quickly. At this time of year we obviously do not need heating, but the hot water is working fine.

    May 27, 2025

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