Tailor Brands Reviews 14,929

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 5,349 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's helpfulness and knowledge, appreciating their ability to explain different plans and find suitable solutions. Many people praise the exceptional customer service, noting the staff's kindness, patience, and understanding in resolving issues. The overall service is described as excellent, with consumers finding the website easy to navigate and the response times quick and effective. However, some customers mentioned occasional dissatisfaction with the waiting times to reach an agent, describing the hold music as unpleasant. A few other people also felt that a representative was impatient and suggested they should have read the small print for their questions.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and patience.... See more

Customer service

Reviewers consistently report positive feedback about customer service. Many customers praise agents for... See more

Service

Users describe positive interactions with service. Customers frequently praise the professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe the experience as great,... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JK really took the time to explain the different plans Tailor Brands offered. Unfortunately due to a flawed system, he wasn't able to reduce my elite plan to something lower in order to help me stay... See more

Rated 5 out of 5 stars

Michelle was excellent, she did awesome at calming me down, with direct help. She understood my problem clearly and did her best to solve what she could. When she could not solve the problem I had she... See more

Rated 5 out of 5 stars

Mae was very helpful and genuinely concerned about my problem. I was expecting terrible customer service after waiting for almost 40 minutes to reach an agent, and your waiting music is terrible. B... See more

Rated 5 out of 5 stars

Lawrence John Hallares was excellent with helping to explain the refund process and also his general kindness while managing my frustration. I have requested services cancellation many times with othe... See more


Company details

  1. Software Company
  2. Business Administration Service
  3. Business to Business Service
  4. Company Registry
  5. Graphic Designer
  6. Legal Services

Written by the company

Tailor Brands is a revolutionary business-building platform that simplifies every step of starting, managing, and growing a business. With a comprehensive all-in-one solution that connects all the tools needed to build a successful business and provides personalized guidance on how to effectively utilize them. From LLC formation, obtaining business permits and licenses, to crafting a unique brand identity and online presence - Tailor Brands has it all in a centralized and connected experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

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Rated 4 out of 5 stars

Price of Service

I feel the service in the beginning is great for new business owners but afterwards your company continues to offer services and they rise quickly in price versus what your actually getting in return, for example, the licenses and permits $399, I'd love to see that $399 broken down what it actually goes to versus me walking into the local state/city business bureau and paying for it myself.

May 11, 2026
Rated 2 out of 5 stars

There was one declined purchase

There was one declined purchase, which my bank was doing for my security then I authorize one transaction of 298 and three total came out of my bank account. This has to be taken care of so my experience through this wasn’t what I thought it was going to be you’re gonna need to refund my money.

May 13, 2026
Tailor Brands logo

Reply from Tailor Brands

Hi Richard, 

We wanted to personally reach out and sincerely apologize for the frustrating experience you've had with us. Please check your emails as we want to make this right as quickly as possible 🙂

Rated 5 out of 5 stars

Huge shoutout to Chris for helping me…

Huge shoutout to Chris for helping me get my account fixed! Super patient, professional, and actually took the time to make sure everything was handled correctly. The whole process was smooth and way less stressful because of them. Really appreciate the great customer service and quick help — definitely deserves recognition. Thank you again, Chris

May 13, 2026
Rated 5 out of 5 stars

Domz was great

Domz was great! He really helped me out with everything that I needed. Would definitely hope to get service from him again. Thank you Domz.

May 13, 2026
Rated 3 out of 5 stars

I waited about 20 minutes to get my…

I waited about 20 minutes to get my call answered. I had send a couple of emails already since i bought your service on sunday night. I should have received a call immediately after or monday morning to make sure everything was on track. After Johnnie answered the phone call today, things started flowing. He understood immediately my frustration and long wait, so he quickly offered discounts and tried to keep me on board with your company. This Service was quick and helpful. He helped me realize that I can give the company a TRIAL during this month to see how well it goes. But The company´s systems and processes are still under my testing time. We will see if it works for me during the month of may.

May 13, 2026
Tailor Brands logo

Reply from Tailor Brands

Hi Oscar, 

We sincerely apologize for the delayed response and the frustration caused by the wait time, this is not the experience we strive to provide. We have since reached out to you personally to ensure your account is in order and that you feel fully supported going forward 🙂

Rated 5 out of 5 stars

Mae assisted with every issue I had

Mae assisted with every issue I had. She requested further assistance to resolve my issues. Thanks for the support from Mae. I will be hopefully have my issues Fukky resolved once the correct team member can continue to assist.

May 12, 2026

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