Tailored Life Solutions - Life Insurance  Reviews 

414
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being extremely patient, helpful, and professional during every single conversation. Many people highlight that advisors take all the necessary time to answer questions thoroughly and ensure complete understanding. Consumers note that the customer service is truly outstanding, making the entire onboarding process wonderfully straightforward and stress-free. Reviewers appreciate receiving clear explanations and valuable guidance that genuinely help them choose the right insurance options for their needs. Individuals feel well supported and well informed from start to finish, highlighting a remarkably smooth and pleasant overall service journey.

What people talk about most

Staff

Customers had great satisfaction with the staff, consistently describing advisors as friendly, knowledgeable,... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for being... See more

Service

Consumers find service to be exceptionally satisfying, expressing great appreciation for the professional and... See more

User experience

Reviewers highlight great satisfaction with the user experience, expressing appreciation for staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an amazing employee in Georgia Crage this company has. After receiving numerous calls, as we do, offering us better life insurance, and the fact I'd only signed up to another provider in June, Ge... See more

Rated 5 out of 5 stars

Absolutely brilliant, would highly recommend these. James was very professional and very accommodating to what I needed from the policy and options that suited me best. Went through absolutely everyth... See more

Rated 5 out of 5 stars

James (Jamie) is someone this company should be extremely proud of! He spent a lot of time putting together a policy that suits me and I’m extremely satisfied with his courteous manner and professiona... See more

Rated 5 out of 5 stars

Hannah Phillips with whom i dealt with was absolutely lovely , so caring , understanding , efficient and most of all so patient. If everyone you dealt with in varies companies , for varies reasons... See more


Company details

  1. Life Insurance Agency

Written by the company

We are a team of expert Protection Advisers with years of experience in the Financial Services industry. We specialise in finding our customers the most suitable policy to suit their specific needs. We offer advice on Life Insurance, Critical Illness Cover, Family Income Benefit, Whole of Life Plans and Income Protection. We offer these products from a range of the UK’s top providers to ensure you get the best suitable plans available. We strive to offer our customers the best experience by giving help and advice on all the relevant options. Our advisers will take the time to understand your circumstances before explaining and recommending a product and solution. Tailored Life Solutions Ltd is authorised and regulated by the Financial Conduct Authority (972791).


Contact info

4.9

Excellent

TrustScore 5 out of 5

414 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(414)

146 reviews in the last 12 months

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Rated 1 out of 5 stars

The absolute pits.

Really poor, six months later I'm still waiting to go on risk.

Despite a nurses screen the insurer has now decided to ask for Doctor's report, not Tailored's fault but I've had to chase this and I've had very little communication from them.

And for the love of God, please don't call me "mate" three times in one sentence. Overly familiar and chummy, poor all round.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly service

Very friendly service, easy to understand on the phone calls and calles at a time to suit myself. She was very thorough with the application and wasnt pushy at all. Got a good price for me too

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Jordan light

Jordan light , was very professional and friendly with sorting out my life cover , he was very helpful and informative which gave me confidence in taking out my policy hassle free , would highly recommend

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I spoke to Matt S.HE is really great and helpful,because he explained to me different company's insurance policies and what my requirements were as well as helping me get it.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great!

The whole process was so simple, should have done this years ago! Great company, extremely professional 🙌🏻

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Insurance

Clear, honest life insurance advice. Made the whole process of choosing life insurance simple and stress-free. They explained everything clearly, without pressure, and helped us find the right policy for our needs. Friendly, professional, and genuinely caring – highly recommended!

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend

Scarlet was very helpful and knowledgeable, she guided me through the details to ensure I obtained the correct level of Insurance (Life & Critical Illness).

May 22, 2025
Unprompted review

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