Tailored Life Solutions - Life Insurance  Reviews 

413
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally polite, patient, and thoroughly knowledgeable during every telephone interaction. Consumers note that advisors take ample time to answer all inquiries clearly, ensuring that policies perfectly match individual lifestyle needs. People deeply appreciate how straightforward and smooth the onboarding process is, making it completely stress-free to secure reliable coverage. Reviewers highlight the consistently valuable guidance received in finding the best possible financial deals without experiencing any sales pressure. Many individuals express complete satisfaction and peace of mind knowing their families are well protected through such dedicated service.

What people talk about most

Staff

Customers consistently report great satisfaction with the staff, highlighting that team members are extremely... See more

Customer service

People report positive experiences with customer service, praising advisors for being knowledgeable,... See more

Service

Users describe positive interactions with service, highlighting that representatives are professional,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that advisors are consistently helpful and... See more

Value for money

Consumers find value for money to be positive, appreciating the helpful service that puts their needs first... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an amazing employee in Georgia Crage this company has. After receiving numerous calls, as we do, offering us better life insurance, and the fact I'd only signed up to another provider in June, Ge... See more

Rated 5 out of 5 stars

Absolutely brilliant, would highly recommend these. James was very professional and very accommodating to what I needed from the policy and options that suited me best. Went through absolutely everyth... See more

Rated 5 out of 5 stars

James (Jamie) is someone this company should be extremely proud of! He spent a lot of time putting together a policy that suits me and I’m extremely satisfied with his courteous manner and professiona... See more

Rated 5 out of 5 stars

Hannah Phillips with whom i dealt with was absolutely lovely , so caring , understanding , efficient and most of all so patient. If everyone you dealt with in varies companies , for varies reasons... See more


Company details

  1. Life Insurance Agency

Written by the company

We are a team of expert Protection Advisers with years of experience in the Financial Services industry. We specialise in finding our customers the most suitable policy to suit their specific needs. We offer advice on Life Insurance, Critical Illness Cover, Family Income Benefit, Whole of Life Plans and Income Protection. We offer these products from a range of the UK’s top providers to ensure you get the best suitable plans available. We strive to offer our customers the best experience by giving help and advice on all the relevant options. Our advisers will take the time to understand your circumstances before explaining and recommending a product and solution. Tailored Life Solutions Ltd is authorised and regulated by the Financial Conduct Authority (972791).


Contact info

4.9

Excellent

TrustScore 5 out of 5

413 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(413)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Very pleasant, friendly and knowledgeable.
They listened to what I wanted/needed and found policies that worked for me

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

I have spoken to Georgia Crage from…

I have spoken to Georgia Crage from Tailorer life solutions regarding my life insurance and critical illness cover policies. Georgia has been so supportive and helpful in explaining the terms clearly and played a major role for me in securing the policies from the provider I have chosen.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Zoe was amazing

Zoe was amazing. I was ill but she patiently, kept calling me daily for nearly a week on my request. She also handled the whole process with patience and helped complete a trust form too. I will definitely recommend her

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Trust these guys!

My advisor was James Sunderland and I have to say that he was absolutely brilliant with his knowledge, expertise and impartial advice that he provided. James was able to give me the best policy for my situation, that benefits me and my family, giving us peace of mind knowing we are covered for the future. James was quick to send the policy documentation over to myself and the provider after our call and was very clear with the policy breakdown and the level of cover.

Highly recommend Tailored Life Solutions for anybody looking for life insurance advisory. Once again thanks James!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Best customer service ever!!

I spoke to Toula, R.
The consistency was amazing, without being pushy! I am always busy and I didn't feel rushed. She was understanding and very thorough with explaining the policy so it was very clear to me. Lovely warm and friendly manner which is rare in customer service. I was really happy with the outcome and feel more secure. This is all down to Toula so well done and keep doing what you are doing. I am sure you are a great credit to the team. Thank you so much for your patience.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Unexpected phone call from my life…

Unexpected phone call from my life insurance company today but glad I picked up as the CSA Jamie got me a better deal than my existing policy for only a couple of £ more with more cover
Cheers 😀

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Polite

Polite, friendly and listened to my life insurance needs no forced sales, great experience

May 14, 2026
Unprompted review

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