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Rated 1 out of 5 stars

Buy 1 get 1 free!! $95 for two (1 is free remember) flimsy small pointless pieces of material. A company that implies Australia ships from China!!! Scam. I was scammed. I got a Large for my cavoodle a... See more

Rated 1 out of 5 stars

AussieTailz dog cooling mat🤔 I bought 2 for the price of one $79. They arrived today, just 2 pieces of flimsy material, no gel or cooling agent inside...they have no coolness at all. I feel I've been... See more

Rated 5 out of 5 stars

My girlfriend put me onto Tailz as she researched Australian made and Biodegradable, so I thought I would try. Wonderful product, doesn't fall apart easily, really well made, and very reasonable... See more

Company replied

Company details

  1. Pet Supply Store

Information provided by various external sources

Tailz Premium plastic-free dog poo bags are Australian Certified Compostable and are designed to disappear in months! Make a difference today.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tailz

Despite their product, Tailz are not crap at all.

May 28, 2020
Unprompted review
Tailz logo

Reply from Tailz

Hi Jon, really appreciate your review, cheers Steve 😁💩🌱

Rated 5 out of 5 stars

Super fast shipping and receipt of my…

Super fast shipping and receipt of my tailz products. Very happy and thrilled to be able to be environmentally friendly when disposing of my dogs waste. I will definately be a repeat customer!

May 25, 2020
Unprompted review
Tailz logo

Reply from Tailz

Hi Melissa, thanks so much for your review. We are also thrilled for your support and that we'll see you back again 🐶🙏😁🌱 cheers steve

Rated 5 out of 5 stars

Very happy with the product

Very happy with the product, but would like to be able to order more than 1 bag carrier, or receive more than 1 in large order.

May 20, 2020
Unprompted review
Tailz logo

Reply from Tailz

Hi Kylie, I appreciate your feedback and will take that on board to provide more choices. thank you again for your support. cheers Steve

Rated 5 out of 5 stars

Fast reliable delivery

Fast reliable delivery. Great product.

May 18, 2020
Unprompted review
Tailz logo

Reply from Tailz

Hi Robert, thank you for your review and great to see your happy with the service & product. Kind regards Steve

Rated 5 out of 5 stars

Love the product and the dispensing…

Love the product and the dispensing bag! Excellent service

May 15, 2020
Unprompted review
Tailz logo

Reply from Tailz

Hi Lisa, great to hear your happy with everything but don't hesitate to reach out to support@tailz.com.au if you have any queries. Happy Sunday! cheers Steve

Rated 5 out of 5 stars

Very professional company and…

Very professional company and Absolutely amazing poop bags! High quality and fast shipping, very happy and will be ordering again.

May 8, 2020
Unprompted review
Tailz logo

Reply from Tailz

Hi Coco, really appreciate your feedback and dig that you dig our bags! We're not perfect, but we are striving daily on the sustainability and customer satisfaction fronts to deliver even better. Have a great Mothers day!

Rated 5 out of 5 stars

Great bags!

Great bags! We started with a small pack to test them out when we first got our puppy and they were excellent, so Tailz are now our go-to bags! The handles are a good feature and they’re also easier to open than other bags we’ve tried (especially helpful when puppy is pulling on the leash). Also love that they’re better for the environment. Just one tip - order in advance, as shipping can take a while.

April 25, 2020
Unprompted review
Tailz logo

Reply from Tailz

Hi Samantha, thank you for sharing your feedback and love that they are your 'go to bags'! Yes good advice about the shipping in advance. We are currently shipping from WA, together with the bushfires & the Virus the delivery services seem to be struggling a bit. We are however trying to improve the delivery times as best we can. Thank you for your patience, understanding and support! Steve

Rated 5 out of 5 stars

Bags are big and I can pick up a number…

Bags are big and I can pick up a number of poo. Received the order quickly even under the virus crisis.

April 19, 2020
Unprompted review
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Reply from Tailz

Hi Patricia, thank you for your feedback and great to hear they're are big enough for your doggo needs 🐶😃. Happy Walks! Steve

Rated 5 out of 5 stars

Great coat.

Fast delivery. Coat fits my whippet perfectly. She is now enjoying her walks on these cooler days.

April 11, 2020
Unprompted review
Rated 5 out of 5 stars

Ordered on a Friday arrived on Sunday.

Ordered on a Friday arrived on Sunday.
Said it was packed in a sterile fashion which as a theatre nurse made me laugh. We should leave ‘sterility’ to the experts but hopefully it was done in a hygienic manner.
Given a little roll to lots of friends and encouraged them to buy their own and not use bags which are supplied by councils - how many hands touch those communal bag dispensers! And unless I can dispose in a bin where I don’t have to touch anything or open a lid I bring LuLu’s poo home to my own bin.
Because of my nursing background I see germs everywhere. Try to avoid touching anything out there when walking your dogs, avoid letting others pet your dogs... and yes provide your own poo bags.

April 11, 2020
Unprompted review
Tailz logo

Reply from Tailz

Hi Mary, thank you for your great feedback and rating. Yes at Tailz we take our hygiene seriously also with our products that we are dispatching. I’m sure it’s not hospital grade, but we are very cautious. Thank you and your colleagues for the great work on the front line during this tough time. Happy Easter. Steve and the Tailz Team

Rated 5 out of 5 stars

Ordered these bags because they were…

Ordered these bags because they were environmentally friendly and strong !

April 10, 2020
Unprompted review
Tailz logo

Reply from Tailz

Hi Katrina, thank you for your support, feedback & rating. Have a great long weekend. Steve and the Tailz team

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly. High quality compostable bags and the little bag there in is great.

April 10, 2020
Unprompted review
Tailz logo

Reply from Tailz

Hi Lana, thank you for sharing your thought aloud on Trustpilot. That really helps spread the mission faster..have a great Easter with a dose of extra dog walks and licks🐶!

Rated 5 out of 5 stars

Prompt Delivery

My order arrived very promptly, I was surprised, excellent!!

Good to be using a product that is environmentally friendly.

Many thanks.

April 9, 2020
Unprompted review
Tailz logo

Reply from Tailz

Hi L. Bradley, Fantastic to hear you were pleasantly surprised and thank you for your support. kind regards Steve

Rated 4 out of 5 stars

Simple ordering process

Simple ordering process. Delivery took a few days (as expected) but all good. Happynto buy again. Good product.

April 9, 2020
Unprompted review
Tailz logo

Reply from Tailz

Hi Paul, thank you for feedback and yes we are working on getting everyones order to them faster..we've heard the delivery services are stretched more than usual at the moment, so thank you for your understanding and support! cheers Steve

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