Pendant was my elderly mother's. Fantastic product with good battery life, via rechargable docking station. This pendant was gps enabled, excellent for our very long garden or when mum was not near t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I haven’t used this product as it became very clear that owing to where we live the signal is difficult to maintain. It is a very rural part of England. I can understand why this product would be inva... See more
Company replied
I’ve had a great experience with Taking Care so far. Delivery was on time and the setup process was very straightforward, with clear voice guidance throughout. The call centre staff were absolut... See more
Company replied
I seem to remember a slightly confusing web site resulting me in accidently ordering two devices, a problem that was quickly and efficiently cleared up by customer services by phone. Product set up... See more
Company replied
Company details
Written by the company
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Written by the company
- Working with Age UK
- Taking Care are trusted by Age UK to provide the Age Co Personal Alarm Service.
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Contact info
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, United Kingdom
- 0800 085 7371
- enquiries@taking.care
- taking.care
4.6
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disappointed with pendant …
Everyone spoken to lovely but the pendant is way to big and heavy my mother cannot wear it
March 26, 2026
Reply from Taking Care
Hi Kelsey,
Thank you for sharing your feedback, I will forward your concerns to our Customer Service team to get in contact.
Kind regards,
Hilary
Reply from Taking Care
Hi Lorraine,
Thank you for your feedback, we appreciate your comments.
Kind regards,
Hilary
Prompt and helpful service
Although setting up was a bit long-winded, staff talked me through it very well.
March 23, 2026
Reply from Taking Care
Hi Stephen,
We appreciate your feedback and are glad our staff supported you through the setup process. Thank you for your patience and for sharing your experience!
Kind regards,
Hilary
Set up couldn't have been easier
Set up couldn't have been easier. I hope I never have to use it but feel sure that if
April 1, 2026
Reply from Taking Care
Hi Tegryd,
We're happy to hear that the setup was easy! We appreciate your trust in our product and hope it provides peace of mind. Thank you for your feedback.
Kind regards,
Hilary
Very helpful and friendly.
April 1, 2026
Reply from Taking Care
Hi,
We appreciate you taking the time to share your positive experience with us. We're so glad to hear we were helpful and friendly!
Kind regards,
Hilary
Easy to order
Easy to order, very helpful lady on the phone. Alarm arrived quickly and was very easy to set up
March 31, 2026
Reply from Taking Care
Hi Dorothy,
We're happy to hear that ordering was easy, the phone support was helpful, and the alarm was simple to set up. Thank you for your feedback.
Kind regards,
Hilary
Good digital personal alarm, flexible cover and great customer support
Having had a different company's alarm on trial made it easier to know which features were most needed for my not housebound yet parents. The lady at Taking Care was extremely helpful at advising which product would be most appropriate and being able to have a primary and secondary user was a big bonus, rather than having to have 2 separate alarms. Signing up over the phone did take time because they were so thorough and they made the process straightforward. The equipment arrived extremely promptly. I set it up for my parents at my next visit. That process also was straightforward and the recorded instructions from the base unit easy to follow. I was impressed that the unit was boosted enough to find a good mobile signal connection as my parents' location has notoriously poor signal strength. The professional installation service would be a good option for those without outside support. My father found the necessarily detailed instructions daunting to tackle by himself. Actual use of the alarm fobs and base unit is simple and intuitive. Importantly, it doesn't look as though accidental activation will be easy to do. Follow up support has been great so far and every person contacted during the process has been unfailingly kind, patient and helpful.
March 31, 2026
Reply from Taking Care
Hi Helen,
We appreciate you sharing your experience. It's great to hear that our team was helpful in choosing the right product for your parents and that the setup was straightforward. We're happy the mobile signal connection is strong and that you find the alarm easy to use. We value all of your feedback.
Kind regards,
Hilary
The service was very explanatory and delivery was quick. Instalation was very easy and immediately in operation
The service was very explanatory and delivery was quick
March 24, 2026
Reply from Taking Care
Hi,
We're happy to hear that our service was helpful and our delivery was quick. Thank you for your positive feedback; we appreciate it.
Kind regards,
Hilary
Good delivery time
Good delivery time, booklet and setting up. Also follow up questions delt with and confident all will be well. Thank you .
Margaret Shelton .
March 30, 2026
Reply from Taking Care
Hi Margaret,
We're happy to hear that the delivery and setup went smoothly. It's great that we could address your questions effectively. Thank you for your positive feedback!
Kind regards,
Hilary
installation went well
installation went well. The signal was good throughout the test. The pendent is comfortable and unobtrusive to wear. Fortunately I haven't had a need to test the system yet!
March 23, 2026
Reply from Taking Care
Hi Judy,
We're happy to hear that the installation process was smooth. It's great the pendant is comfortable to wear. We would still encourage regular quarterly testing of the equipment. We appreciate your feedback!
Kind regards,
Hilary
I initially spoke to Leanne
I initially spoke to Leanne. She was very professional, attentive and informed me of every step she was taking. A great advertisement for this service. Thank you.
March 30, 2026
Reply from Taking Care
Hi Andrew,
We're happy to hear that you had such a positive experience. We appreciate you mentioning the attentiveness and professionalism you encountered. Thank you for your feedback.
Kind regards,
Hilary
The young lady I spoke to made it easy…
The young lady I spoke to made it easy to set up.
March 23, 2026
Reply from Taking Care
Hi Jean,
We're happy to hear that the setup process was easy for you. Thank you for sharing your positive experience with us!
Kind regards,
Hilary
I think it's a good thing to have
I think it's a good thing to have, I am 86 years old and not too good on my feet. It's good to know that help is there at the touch of a button,if needed.⁰
March 30, 2026
Reply from Taking Care
Hi David,
We're happy to hear our product gives you peace of mind, knowing help is available when needed. Thank you for sharing your positive experience with us!
Kind regards,
Hilary
Support if and when you need it.
I live alone and am approaching 80. Although I try to keep fit and have no major health concerns I am aware that each birthday makes me more vulnerable. For this reason I signed up for a home and garden alarm.
The staff have been really patient and helpful and now I can just relax and get on with my life!
March 15, 2026
Reply from Taking Care
We appreciate you sharing your experience and finding our team extremely helpful in setting up your home and garden alarm. We're happy that you feel more secure and can relax, knowing we're here to help.
Kind regards,
Hilary
Excellent service from staff
Excellent service from staff, found them knowledgeable about the product answered all questions.
March 18, 2026
Reply from Taking Care
Hi Ashley,
We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful and knowledgeable!
Kind regards,
Hilary
Reply from Taking Care
Hi Irene,
We're glad you found the instructions easy to follow and that our staff was friendly. We appreciate your positive feedback!
Kind regards,
Hilary
Friendly staff on the. End of the phone
Web site easy to use. Good communication in settling the unit up.
Friendly staff at the end of the telephone when you call or when you check your alarm
March 27, 2026
Reply from Taking Care
Hi,
We're happy to hear that our website was easy to use and that you had good communication during setup. We appreciate your kind words about our friendly staff. Thanks for the feedback!
Kind regards,
Hilary
Easy to follow setup instructions
Easy to follow setup instructions, helpful customer service
March 20, 2026
Reply from Taking Care
Hi Helen,
We're happy to hear that our setup instructions were easy to follow and that our customer service was helpful. Thank you for your feedback!
Kind regards,
Hilary
Reply from Taking Care
Hi Derek,
Thank you for your positive feedback; we appreciate it.
Kind regards,
Hilary
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.