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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the helpful and friendly staff, who are often described as patient and understanding, making them feel special and well-cared for. Many appreciate the good quality of the clothing, noting that items are comfortable, stylish, and well-designed for various body shapes, with a wide variety of offerings. The personalized styling experiences are also highlighted as a positive aspect, with staff providing honest feedback and helping customers find suitable outfits. However, some people were dissatisfied with the product quality, particularly regarding swimwear that faded or stretched quickly, and a perceived decline in the durability of t-shirts compared to previous years. There were also occasional issues with service, including staff being inattentive, long waiting times, or items arriving in a different color than pictured online.

What people talk about most

Product

Clients share positive opinions on product, with many appreciating the quality clothing, including sleepwear,... See more

Staff

People report positive experiences with staff, often describing them as helpful, friendly, and exceptional,... See more

Quality

Customers generally express satisfaction with the quality of clothing, including sleepwear, activewear, and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the staff's understanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again Noeleen and the team have given me a great experience. As an older shopper who lives 183km from my nearest store, staff understand and appreciate my need for good service and honest opin... See more

Company replied

Rated 5 out of 5 stars

The clothes are a little bit different, and very quick shipping! The only "con" for me personally, is that the smallest sizes are still pretty large, more like a 12. However, although I had to send... See more

Company replied

Rated 5 out of 5 stars

I am a plus size customer, and also tall. I shop at Taking Shape both online, at the West Lakes Adelaide South Australia store, and sometimes through the Myers on-line site. The West Lakes store is a... See more

Company replied

Rated 5 out of 5 stars

Taking Shape offers personalized fitting through a free in-store Personal Styling Experience, where you get one-on-one time with a stylist who helps select outfits in a private fitting room. This nee... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Activewear Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Jewelry Store
  6. Shoe Store
  7. Swimwear Store

About Taking Shape

Written by the company

Taking Shape is your go-to plus size women’s fashion brand in Australia, NZ and online. We design clothing, shoes and accessories specifically for women sized 12-24, and now cater to shorter women with our Petite Plus range. Our collections incorporate natural fibres, exclusive prints and designs that fit and flatter in all the right places. Feel confident and look amazing in Taking Shape, shop online today!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Have been wearing the TS brand for over…

Have been wearing the TS brand for over 10 years and is fantastic! Sometimes the sizing can be variable with different materials! Loving the brand now that there is more releases, I am less likely to be wearing the same clothes as other TS fashionistas

May 6, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Kate for your lovely feedback.

Rated 4 out of 5 stars

Click and collect

Very easy to purchase TS on line and from my experience the goods arrive a little quicker when I click and collect from Boutique. Very easy to return if the items aren’t suitable, providing they’re not clearance purchases of course.

May 6, 2018
Unprompted review
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Reply from Taking Shape

Thank you Evadne for your lovely feedback.

Rated 5 out of 5 stars

Items on line are well presented

Items on line are well presented
Fast delivery and easy returns. My favourite online shop.

May 6, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Anne for your lovely feedback.

Rated 3 out of 5 stars

I didn’t find the staff at the Tauranga…

I didn’t find the staff at the Tauranga branch anywhere near as friendly as on previous visits, with the exception of Vicky who was over from Brisbane training! She definitely was warm and chatty.

May 6, 2018
Unprompted review
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Reply from Taking Shape

Thank you Jane for your feedback, we are sorry to hear that you feel you are not getting the best service in our Tauranga Taking Shape store. Customer service is of the utmost importance to us and regrettably it appears that on this occasion our team has not met your expectations. Your feedback will be used through coaching and development to ensure our team consistently provides the high levels of customer service our brand is recognized for.

Rated 5 out of 5 stars

Great range

Great range, great staff and easy online shopping

May 6, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Kim for your lovely feedback.

Rated 5 out of 5 stars

Girls in Ballarat did a click & collect…

Girls in Ballarat did a click & collect for me as the item I wanted was not in store as yet, all the staff are most helpful and I love the TS clothes

May 6, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jan for your lovely feedback.

Rated 5 out of 5 stars

I would highly recommend Taking Shape

I would highly recommend Taking Shape! Easy to use web site and instore staff are always friendly. The garment quality I have found to be always high. I have been shopping at the store for many years and do have some very old TS clothes that still look fantastic as good quality garments last!

May 6, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Deborah for your lovely feedback.

Rated 5 out of 5 stars

Have been very satisfied with most of…

have been very satisfied with most of my purchases. Returns need to be made easier_ address labels would help. I have not had to make many, vitruelle seems to be a size larger than the other brands- have had a few of those. I am a happy customer.
Joycelyn

May 5, 2018
Unprompted review
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Reply from Taking Shape

Thank you Joy for your lovely feedback, it has been shared with our online team for their perusal.

Rated 5 out of 5 stars

I would definitely recommend Taking…

I would definitely recommend Taking Shape clothing. Their styles are fantastic and not just for mature women. I buy online and the service is fantastic and quick delivery.

May 5, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Suzie for your lovely feedback.

Rated 5 out of 5 stars

I totally love ordering on line

I totally love ordering on line. I love looking at all the stock on line.When I order the stock is quick and prompt. Love taking shape cloths I get so many comments of how nice I look.

May 5, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Marina for your lovely feedback.

Rated 4 out of 5 stars

I’ve never had any trouble with…

I’ve never had any trouble with ordering from TS.....I just would love it to not take so long to deliver in W.A.

May 5, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Lajla for your lovely feedback.

Rated 4 out of 5 stars

Long time customer.

I’ve been shopping at Taking Shape for a number of years now. And I can always find something I like! Their styles are unique and fun, a lot different to other plus size stores, and their sizing is spot on. I love the range they have and enjoy shopping both instore where the staff are always so helpful and friendly, and online. Prices are a bit steep, but you are paying for something of quality and just that little bit different.

May 5, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Maria for your lovely feedback.

Rated 5 out of 5 stars

Too easy

I find it very easy &a straightforward to purchase online.........perhaps just a little too easy if u get me!

May 5, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Catriona for your lovely feedback.

Rated 5 out of 5 stars

Love Taking Shape

Love Taking Shape! Beautiful clothes, great quality, well priced and good selection! What more could you ask for??? The ability to waive the signature required for online deliveries that’s what! I am deterred from buying more clothes more frequently by the sheer inconvenience of having to go to the post office if you missed the delivery at home. How about the option of Authority to Leave?? It removes the responsibility from Taking Shape for the parcel and would make my life so
much easier!

May 4, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Linda for your lovely feedback. if you would like to add the "Safe Drop" option on your parcel, please contact our online team on 1800 117 834 or email us during our business hours. Our friendly staff will be able to add the option to your order.

Rated 5 out of 5 stars

Have always had exceptional service…

Have always had exceptional service from TS...I love the product and am always happy with the effort provided with returns etc.

May 4, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Rae for your lovely feedback.

Rated 5 out of 5 stars

❤️❤️❤️

For me the clothes I love 💗 the style and sizes are great for me never disappointed with any of my purchases so much so I have recommended them to lots of my friends.

May 4, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Ragbone for your lovely feedback.❤️

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