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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the product selection, noting the beautiful array of garments available in various colors, sizes, and styles. Many appreciate the good quality of the clothing, finding items comfortable and well-suited for curvy body shapes. The staff are consistently described as friendly, helpful, and patient, often going above and beyond to assist customers with styling and finding suitable outfits. However, some people were dissatisfied with certain aspects of the service and product quality. There are mentions of issues with clothing colors not matching online images, and some customers experienced poor service in stores, feeling ignored or having to wait excessively. A few reviewers also noted a decline in the quality of certain items, particularly t-shirts and swimwear, which they felt did not last as long as previous purchases.

What people talk about most

Product

Users describe positive interactions with the product, often praising the quality, style, and fit of the... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and friendly... See more

Quality

Consumers find quality to be positive, especially regarding clothing that makes them feel beautiful and fits... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the friendly, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a wonderful shopping experience today in Bunbury. Looked after so cheerfully well by Maria and the other staff members. Beautiful array of garments, some on special, in many great colours and size... See more

Company replied

Rated 5 out of 5 stars

Last year my husband gave to me a birthday present of clothes at my favourite dress shop Taking Shape at Pukekohe. I had such a wonderful birthday experience with the staff member Jill that this year... See more

Company replied

Rated 5 out of 5 stars

The clothes are a little bit different, and very quick shipping! The only "con" for me personally, is that the smallest sizes are still pretty large, more like a 12. However, although I had to send... See more

Company replied

Rated 5 out of 5 stars

I am a plus size customer, and also tall. I shop at Taking Shape both online, at the West Lakes Adelaide South Australia store, and sometimes through the Myers on-line site. The West Lakes store is a... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Activewear Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Jewelry Store
  6. Shoe Store
  7. Swimwear Store

About Taking Shape

Written by the company

Taking Shape is your go-to plus size women’s fashion brand in Australia, NZ and online. We design clothing, shoes and accessories specifically for women sized 12-24, and now cater to shorter women with our Petite Plus range. Our collections incorporate natural fibres, exclusive prints and designs that fit and flatter in all the right places. Feel confident and look amazing in Taking Shape, shop online today!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent clothing options

Excellent clothing options. Great style and easy to shop on line

May 12, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Vicki for your lovely feedback.

Rated 4 out of 5 stars

Products arrived promptly but I did…

Products arrived promptly but I did have problems with the website not giving the discount at checkout I had to log out and in a couple of times often having to reload the cart - I must admit I nearly gave up

May 11, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Donna for your feedback, if you are experiencing any difficulties to place an online order, please kindly email us at info@takingshape.com.au or call us on 1800 117 834.

Rated 5 out of 5 stars

Website is user friendly

Website is user friendly. Photos and descriptions give a clear idea of what clothing items are like. Orders are dispatched promptly.

May 9, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Kay for your lovely feedback.

Rated 5 out of 5 stars

Ten years of great clothes

I have been buying ts14+ clothes since 2008 so ten years now. I have always found the clothes and shoes fit me well and my body shape. I buy a lot of my clothes on line and never feel disappointed when my parcel arrives. The online shopping experience is easy to use, provides a lot of good information and enlarges the clothes so that I can get a good feel for what the fabric will be like when it arrives. This information allows me to make a well thought out informed choice and I have never had to return anything. I find the sales exceptional value for money. 98% of my wardrobe is ts14+.

May 9, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Denise for your lovely feedback.

Rated 5 out of 5 stars

I love shopping online

I love shopping online. It is a very enjoyable experience on the Taking Shape website!

May 8, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Lisa for your lovely feedback.

Rated 5 out of 5 stars

Great online shopping experience

Great online shopping which is simple. Product description match what you actually get and photos from all sides make it easy to know what you are getting.

Love that time from purchase to receiving has become a lot quicker.

May 8, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jen for your lovely feedback.

Rated 5 out of 5 stars

First time I have used internet…

First time I have used internet shopping with TS and found the system user friendly and efficient.

May 8, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Denise for your lovely feedback.

Rated 5 out of 5 stars

Excellent

Excellent, I adore them. It seems to fit me.

May 8, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Janice for your lovely feedback.

Rated 5 out of 5 stars

Easy to use

Easy to use
love shopping on line with TS, easy ordering process and quick & free delivery are a plus

May 8, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Emma for your lovely feedback.

Rated 5 out of 5 stars

Taking Shape - Review

I have always had terrific customer service when dealing with Taking Shape whether it be an item from from another store, buying online or dealing direct with customer service over voucher issues. Their staff are not only helpful and prompt but friendly too.

May 8, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Jenny for your lovely feedback.

Rated 4 out of 5 stars

Depends which store you go to

Depends which store you go to. I have found my local closest store which is Myer F/Gate very underwhelming with stock and staff helpfulness. I recently drove for an hour to Eastland to the Boutique store the staff were amazing, very helpful a little lacking in knowledge on what I had seen online but tried their best to help. Then I ended up at Myer Eastland they were also fantastic with heaps of stock and very friendly helpful staff.

May 8, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Sue for your feedback, we are sorry to hear that you feel you are not getting the best service in our Myer Fountain Gate Taking Shape store. Customer service is of the utmost importance to us and regrettably, it appears that on this occasion our team has not met your expectations. Your feedback will be used through coaching and development to ensure our team consistently provides the high levels of customer service our brand is recognized for.

Rated 5 out of 5 stars

I am happy with the range of clothing…

I am happy with the range of clothing and especially very happy with your friendly and helpful staff in your Bentleigh store. Thank you!

May 7, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Rachel for your lovely feedback.

Rated 5 out of 5 stars

I love shopping online with taking…

I love shopping online with taking shape. The service is second to none with delivery usually within 2 working days and availability of products is excellent. The clothes are original design and of good quality. I couldn't be happier.

May 7, 2018
Unprompted review
Taking Shape logo

Reply from Taking Shape

Thank you Judy for your lovely feedback.

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