I bought a plug-in pendant around two and a half years ago. The bulb itself was £50 and blew this week. It's advertised with a 30,000 hour lifespan and I'll have been lucky to have got even 5,000 ho... See more
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The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... See more
Company replied
Very fast delivery and beautiful product; I ordered the candlenut white Muse wall light for beside my front door. It looks stunning! My only concern is that I'm concerned over time the weather will... See more
Company replied
Already had the beautiful tala muse lamp which unfortunately accidentally dropped off my unit and smashed the glass cylinder surround. Contacted Tala who responded immediate to updates I could purcha... See more
Company replied
Company details
Information provided by various external sources
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Contact info
25b Vyner Street, E2 9DG, London, United Kingdom
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
3.7
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Items arrived on the due date
Items arrived on the due date, well packaged and in perfect condition. Great! Would recommend this company.
March 13, 2024
Unprompted review
Reply from Tala
Hello!
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Reply from Tala
Good morning,
Thank you for leaving us a review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
excellent product delivered on time…
excellent product delivered on time after they were out of stock when I first looked however the communication was outstanding
February 29, 2024
Reply from Tala
Hello Peter,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Tala Customer Support
Expensive but beautiful too
Very expensive lightbulbs. But very beautiful (frosted globes) and perfectly dimmable which is exactly what we wanted. Service is quick and packaging sufficient to protect bulbs but not create lots of packaging waste. If they last well, which I cannot comment on yet, they will have been worth the money.
February 10, 2024
Unprompted review
Reply from Tala
Hello Caroline,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Beautiful product
Beautiful product! Quick delivery and super great overall experience!
February 18, 2024
Reply from Tala
Hello,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Knuckle table lamp oak
Love this lamp as you can adjust the brightness. Bought the bulb elsewhere as it was sold out on Tala’s website.This is the second lamp I’ve bought to sit on bookshelves. Very pleased with them and they look good.
February 15, 2024
Reply from Tala
Hello!
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day, and enjoy your lights!
Kind regards,
Emma
Tala Customer Support
Such a beautiful piece of design
I have been longing for a muse lamp for a while and jumped on the chance of getting one in the warehouse sale. Very, very happy. I love the lamp & the ambience it gives. So beautiful.
February 14, 2024
Reply from Tala
Hello Joanna,
Thank you for your glowing review. We are delighted to hear you're so happy with your new Tala lighting.
Have a great day, and enjoy your new Muse Light
Kind regards,
Tala Customer Support
Picked up couple of stunning table…
Picked up couple of stunning table lamps which were as expected *****
February 10, 2024
Reply from Tala
Hello Martyn,
Thank you for your 5-Star review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Tala Customer Support
Excellent lights, seemless delivery
Great quality lights, well packed and fast delivery.
February 10, 2024
Reply from Tala
Hello Jane,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Life Expectancy on these products !!!
I ordered 3 Veronoi bulbs and matching Pendabts in March 2021, one of the bulbs was broken on delivery but replaced immediately . My issue now is one bulb no longer works, no sign of filament issue, I’ve emailed customer services to basically be told tough, the product has a 2 year warranty
However they have come agreeing to a new bulb, thank you Claire in customer services
February 19, 2024
Unprompted review
Reply from Tala
Hello Rob,
Thank you for your review. Apologies for any disappointment caused here. We have sent you an email directly and we will strive to resolve this for you as soon as we can.
Kind regards,
Claire
Tala Customer Support
The dim to warm bulbs are a fabulous…shame about the packaging
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright.
The dimmable lamps look great too, needing no shade, even though they don’t brighten to white.
4 stars not 5 because they come packaged with polystyrene noodles that can’t be environmentally sound.
February 19, 2024
Unprompted review
Reply from Tala
Hello T,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Thanks for your feedback on the repackaging. We're happy to say that the packaging peanuts included in our packaging can be resolved in water, and are pleased to say that 100% of all Tala packaging in production is now plastic free.
Have a great day!
Kind regards,
Emma
Tala Customer Support
What a great company Tala are!!
What a great company Tala are!!! Beautiful products, really well made and super quick delivery. Perfect.
February 7, 2024
Reply from Tala
Hello Michele,
Thank you for leaving us a 5-star review. We are delighted to hear that you are happy with our service and product. Have a great day!
Kind regards,
Emma
Tala Customer Support
Quick delivery and good product
I'd been looking for ages for a bulb that worked with my John Lewis Alice Touch lamp. All the other bulbs that I tried flickered to lesser or greater degrees, but somebody recommended the Tala Porcelain I. I tried it and it worked. I won't pretend it was the cheapest bulb as others were cheaper, but the main thing is that it worked correctly. Delivery was quick so no complaints.
February 9, 2024
Unprompted review
Reply from Tala
Hello Richard,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
The most beautiful lights
The most beautiful lights, I ordered two lamps and bulbs to go with. Absolutely stunning, the quality is fantastic and worth every penny. I have also been to their store in London Shoreditch and they were incredibly helpful in showing me the products I'd been eyeing up online. I will be buying more!!
P.s I would love to see some products that cater to rooms where ceiling lights aren't able to be large or long.
February 5, 2024
Unprompted review
Reply from Tala
Hello Alexandra,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day
Kind regards,
Amie
Tala Customer Support
Bought a floor lamp and table lamp…
Bought a floor lamp and table lamp recently, exceptional quality, so pleased. Speedy delivery, items very well packed.
February 5, 2024
Reply from Tala
Good afternoon,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Great design plus good quality build…
Great design plus good quality build and finish
February 5, 2024
Reply from Tala
Hello Peter,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Tala Muse Light: battery doesn't last
Tala Muse light is beautiful and useful, but the battery didn't last for me. I reached out to get a new battery and was directed to a page that shows the battery on back order. Customer service was nice, but seemingly tried to blame me for the battery going bad because after trying the supplied cord to try and charge the light (and it didn't work) I tried a different cord.
February 1, 2024
Unprompted review
Reply from Tala
Hello Justin,
I'm really sorry to hear you've had a poor experience here, we apologise that you're order experienced some difficulties. We appreciate you taking the time to get in touch and we are constantly working on improving our ordering system and how we communicate with customers, so we will be taking your comments into account.
Kind regards,
Amie
Tala Customer Support
So happy with my new lamp
So happy with my new lamp!
Just need to buy a table to put it on :)
January 31, 2024
Reply from Tala
Hello Math,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Tala are great
Tala are great, their customer service is second to none. Their staff are so helpful, especially in the Shoreditch branch. Advised on some great hallways lights, which we got 4 of. Kitchen pendant lights also and also helped out with a missing bracket we think we may have lost. Their lights are beautiful, look fantastic in our rooms and go together beautifully. The sample sale was also great , we got 2 outside lights, unfortunately one of them didn’t dim but when I got in touch they were able to exchange for me so hoping to get that back soon. Also so understanding when we needed parts quickly as our electrician is coming soon. Thanks everyone at Tala
February 6, 2024
Unprompted review
Reply from Tala
Hello Syreeta,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Claire
Tala Customer Support
Lovely store full of wonderful lights !
January 26, 2024
Reply from Tala
Hello Anthony,
Thank you for your glowing review. We are delighted to hear you're so pleased with your Tala lighting.
Have a great day!
Kind regards,
Tala Customer Support
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