Talk Talk Switzerland Reviews 47

I got talk talk tv phone, tv and broadband because it had a cheaper offer for the basics and I wanted to save money. When I got the deal I explained I was disabled with a care alarm attached to the phone so it was vital that there would be no pause between services stopping and restarting. I got told not to worry and line’s would be checked in advance. My new equipment was sent and I was told the service could be activated. My brother is an engineer and set it up but the equipment didn’t work. He said there was no fault on my lines Talk Talk must have a fault in the area or hadn’t activated it from their end. I contacted them and they took their time and sent out an Out Reach engineer (my safety alarm had to be off). The engineer twiddled with my phone line and said it hadn’t been put in correctly and that if I now put the password in with my remote it would work. There were apps on my screen and passwords to put in. He left and I began working through. The passwords nor my phone worked on screen it just said disconnected.
I spoke with talk talk and they told me it was fixed and to wait because it may just take a while to activate. For a few days I kept getting in touch and they would do nothing. They were prepared to put me in danger without an alarm and the worst thing happened. I had a seizure and needed help but no alarm! Luckily I recovered but made the decision I would not leave myself in that situation any longer and I contacted another network and asked them to connect me. No network could do this within two weeks and I still had to go that length of time without service of a phone, broadband and TV. To top it all off talk talk took money out of my account for a service I had never had.
I advise anyone who uses this company to think twice. The offer sounds good but many people don’t /can’t get the network. They will not know for sure until equipment arrives and when they start trying to deal with the company it takes a long time to speak to someone, on many occasions I got told lies (it takes time or the problem is with your equipment- my equipment works fine with other networks). They do not care about safety of disabled people and on many occasions they said they would put me on hold to speak with another department and what they actually did was cut me off. They also charged me for a network I never had.