To start with it wasn't easy speaking with someone to resolve the issue - tried online chat, contact centre and email - there was a lot of going round in circles when really we just needed the job log... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Afzal was very helpful giving clear instructions on how to set up my account so i could see my business invoices. He talked me through setting up a new password and suggested a password to ID mysel... See more
Company replied
Daniel was fantastic throughout the whole process. He made everything incredibly straightforward and easy to understand from start to finish. He was always attentive, answered every question I had q... See more
Company replied
⭐⭐⭐⭐⭐ Really impressed with the help I received from Saurabh at TalkTalk. I needed copies of some invoices and was also struggling to get access to my accounts, and Saurabh went above and beyo... See more
Company replied
Company details
- Internet Provider
- Business to Business Service
- Internet Service Provider
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
- Telephone Company
Information provided by various external sources
At TalkTalk Business we’ve been serving the unique needs of businesses for almost 20 years. With future-proof, scalable technology, dedicated support and our Next Generation Network we’re already getting businesses ready for the next chapter.
Written by the company
Contact info
United Kingdom
- 0800 083 2545
- talktalkbusiness.co.uk
4.2
Great
22K reviews
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Thank you!
Abhin was very helpful and fully resolved my case. He emailed me promptly and even phoned me to make sure all was ok. Well done! I was glad as persons I phoned did not understand my problem.
August 14, 2026
Reply from TalkTalk Business
Good Afternoon,
We're so glad to hear Abhin provided such excellent support and fully resolved your case. We appreciate you sharing your positive experience with us.
Many thanks
Rebecca
Customer Experience Team
Great experience and solved all issues…
Great experience and solved all issues in a short time frame.
August 14, 2026
Reply from TalkTalk Business
Good Morning Mat,
We are delighted to hear you had such a great experience and that we were able to resolve everything so quickly for you. Thank you for your positive feedback.
Many thanks
Rebecca
Customer Experience Team
The consultant Saurabh was extremely…
The consultant Saurabh was extremely professional he helped me to set up my online account on the TalkTalk online portal.
August 14, 2026
Reply from TalkTalk Business
Good Morning Prasenjit,
We're so pleased to hear that Saurabh was extremely professional and helped you set up your online account on the portal. It's wonderful to know you had such a positive experience!
Many thanks
Rebecca
Customer Experience Team
Bad customer service and large fees.
We have been with TalkTalk for years and all was well, Until recently we had a a fault on our landline which is fixed at the exchange. The engineer did not come out to our property. However, we were still charged a callout fee of over £200. Four month on, we are still fighting our case for a refund. TalkTalk would rather take the word of open reach than a loyal customer.
So just watch out when there is a problem!
April 1, 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Paul,
We sincerely apologize for the frustrating experience you've had with the landline fault and the callout fee. We understand your disappointment, especially as a loyal customer, and we regret that this issue has been ongoing for four months. We are committed to reviewing our processes to prevent such situations in the future.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
Great customer service
Great customer service. I was unable to log on. The customer advisor stayed on line and talked me through each step. He was very patient and he ensured that I would be able to log on in the future.
August 11, 2026
Reply from TalkTalk Business
Good Morning No1 Currency. Maldawes,
We're so happy to hear our customer advisor provided excellent support, patiently guiding you through the login process and ensuring your future access. We appreciate your kind words.
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Rachel,
We are really pleased that the service you received was excellent and worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
I spoken to one of you customer service…
I spoken to one of you customer service agent called Ebubekir and he solved my problem very quickly indeed
August 13, 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Fatih,
We're so pleased to hear your problem was solved quickly and efficiently by Ebubekir. We appreciate your positive feedback and are glad you had such a good experience.
With thanks,
Rebecca
Customer Experience Team
Great service
Great service. The engineer has been booked for the next day. Arrived on time and resolved the problem.
August 12, 2026
Reply from TalkTalk Business
Good Morning Tom,
We are so pleased to hear about your positive experience with our service and the prompt resolution of your issue. Thank you for sharing your feedback.
With thanks,
Rebecca
Customer Experience Team
Polite and helpful member of staff…
Polite and helpful member of staff (Mushtaq). Identified the problem and rapidly fixed it.
August 13, 2026
Reply from TalkTalk Business
Good Morning MHF,
We are delighted to hear that Mushtaq was able to quickly identify and resolve the issue for you. Thank you for sharing your positive experience.
With thanks,
Rebecca
Customer Experience Team
It was nice to talk to somebody who at…
It was nice to talk to somebody who at last was able to resolve my problems
August 13, 2026
Reply from TalkTalk Business
Good Morning SIBC,
We're so pleased to hear that our team was able to successfully resolve your problems. Thank you for sharing your positive experience!
With thanks,
Rebecca
Customer Experience Team
online chat solve my problem
I try to call Talktalk 3 times / it takes hours/ but the customer service didn't solve my problem. Finally I try online chat and Pratham was great, takes 15 minutes and everything was done.
August 12, 2026
Reply from TalkTalk Business
Good Morning F G,
We appreciate you sharing your experience. We are truly sorry to hear about the difficulties you faced trying to reach us by phone. We are glad that our online chat service and the assistance you received were able to resolve your issue efficiently. We are always working to improve our customer service across all channels.
With thanks,
Rebecca
Customer Experience Team
Solution provided with ease.
August 13, 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Steve,
We're glad we could provide a solution with such ease for you. We appreciate your positive feedback.
With thanks,
Rebecca
Customer Experience Team
5/5 for nicola wilson
Id give more stars if i could for nicola wilson. Been a massive help all the way though, she went above and beyond to make sure our numbers was getting ported and kept in touch all the way though, we've been on copper lines and was a massive panic about switching over to wifi, Nicola reassured me and explained everything perfectly and made the process so easy and had all the time for me ( which is rare nowadays ) Talk talk you've got a really good employee there keep hold of her !
- Jake
August 12, 2026
Reply from TalkTalk Business
Good Morning Jake,
We are so happy to hear about your excellent experience. It is wonderful to know that Nicola provided such outstanding support with your number porting and the transition from copper lines to Wi-Fi. We are glad that everything was explained clearly, making the process easy and reassuring for you. We truly appreciate you sharing your positive feedback.
With thanks,
Rebecca
Customer Experience Team
Vijaya was very kind…
I have been on the chat with Vijaya who was really helpful. I felt reassured that I had an unpaid bill as my DD had not arrived.
August 12, 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Eleanor,
We're so happy to hear that Vijaya was able to provide you with such helpful assistance. We appreciate you sharing your positive experience with us.
With thanks,
Rebecca
Customer Experience Team
Super fast response,
August 12, 2026
Reply from TalkTalk Business
Good Afternoon Andy,
We are really pleased that the service you received was fast and worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Afzal was very helpful
Afzal was very helpful, understood my problem and resolved it immediately. He helped me with further details to use the TalkTalk portal.
August 12, 2026
Reply from TalkTalk Business
Good Afternoon Lylepuria,
We're delighted to hear that Afzal was very helpful, understood your problem, and resolved it immediately. It's great to know you also received further details to use the portal.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Afternoon,
We are so pleased to hear that you found our operative to be helpful and friendly. Thank you for taking the time to share your positive experience with us.
With thanks,
Rebecca
Customer Experience Team
Great Telephone Support
Telephone support team were helpful. Guided me through troubleshooting the issue and resolved within half an hour. Great service.
August 12, 2026
Reply from TalkTalk Business
Good Afternoon Dave,
We're delighted to hear that our telephone support team was able to guide you through troubleshooting and resolve your issue so quickly. Thank you for acknowledging our great service!
With thanks,
Rebecca
Customer Experience Team
Very helpful member of staff
August 12, 2026
Reply from TalkTalk Business
Good Afternoon,
We're so pleased to hear that a member of our team provided you with such helpful service. Your positive feedback is truly appreciated.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Afternoon Lannex immigration,
We're so happy to hear that our customer service team was very helpful to you. Thank you for sharing your positive experience with us!
With thanks,
Rebecca
Customer Experience Team
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