Tallow Ash Reviews 12,036

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 6,281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their incredible quality and delightful, long-lasting scents, often describing them as luxurious and effective for laundry and home freshness. The customer service team is frequently highlighted as outstanding, going above and beyond to resolve issues quickly, kindly, and efficiently, with many appreciating the prompt responses and helpfulness. Reviewers also appreciate the easy ordering process, well-designed packaging, and the continuous introduction of new products and fragrances. However, some customers experienced issues with delivery services, noting damaged packages, leaked products, or undelivered items, which caused inconvenience and frustration. A few other people also felt that some product scents did not linger on clothes after washing or were not as pleasant as expected, leading to dissatisfaction with the fragrance experience.

What people talk about most

Product

Customers generally express high satisfaction with the products, frequently praising their amazing scents and... See more

Quality

Consumers find quality to be positive, with many praising the amazing and divine scents of the products,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's kindness,... See more

Order

Customers consistently note positive experiences with order, praising the quick response times and efficient... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tallow & Ash are and always have had an absolutely outstanding customer service team who always go above and beyond to help their customers. Always respond very quickly even late at night and over the... See more

Rated 5 out of 5 stars

I recently switched my laundry detergent to tallow + ash, I absolutely love the scent! I couldn't resist buying a ‘one of everything’ bundle and I am so glad I did! The pistachio and pear is so go... See more

Rated 5 out of 5 stars

I discovered Tallow and ash and their amazing washing products the smells are lovely and last. Recently I had an order that when arrived one bottle had leaked in the box, I emailed Tallow and ash and... See more

Rated 5 out of 5 stars

Excellent product. Excellent branding. Excellent packaging. Really gives a luxury feeling. Backed by a first rate customer service team. Had a few issues with courier and T&A jumped on it straight awa... See more


4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Lack of scent

I purchased the date night combo and I am really disappointed with the scent after washing and line drying my clothes. I loved the fact that are eco friendly etc but I would expect more scent. Very disappointed probably won't purchase again.

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

The most gorgeous scents

I am very new to Tallow + Ash, I am currently working my way through the sample scents and honestly I can’t work out which one I love the most! Each scent is just as gorgeous as the one before.
Would definitely recommend x

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

The best washing products out

After a little blip and me getting annoyed it was quickly sorted out by their fantastic customer support.ive never dealt with a customer support like them.they were so quick at sorting things.
I told them how upset I was at not receiving my order after a month.as they pointed out they thought id received it,but a mix up with delivery was easily sorted
I love their products and they are the loveliest smelling things I've ever used.i am definitely now going to set up a monthly order,that way I won't run out of my favourite washing products.anyone that's never used Tallow Ash washing liquids and conditioners give them a try they are all animal friendly no nasties included in the making of thes marvellous products 😀

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fab-u-lous!

Tallow &Ash are a great company with a fantastic brand, bringing out new products on a regular basis. And did I mention the smell of their products? You will never regret buying their stuff 💜💜

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love Tallow and Ash…

I absolutely love Tallow and Ash products. They have just brought out a fabric spray in my favourite fragrance summer fling and it’s incredible. The fragrances are sublime just like perfume and whenever I smell clothes that have been washed in normal washing powder they just smell of chemicals to me now.
I have gifted a few summer fling sets to friends who have all become obsessed as well! I also contacted Customer Service recently and it’s probably the best Customer Service I’ve come across- the response was immediate and fantastic. Thank you, tallow and ash for making such wonderful projects- it has turned a boring job into something I don’t mind doing it all as I get constant wafts of a beautiful the wonderful summary fragrance.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

This was my second order

This was my second order. I had done the 6 sample pack first and decided on full bottles of Oud and a few boosting elixirs. One of them had leaked in transit and they quickly worked to process a replacement. So far, great scents and great service!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products I’ve been using for years now and the customer service team always goes above and beyond to help! And quick responses on days and times even when you don’t expect it!

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Been using Tallow & Ash for a few years…

Been using Tallow & Ash for a few years now and I’ve never had a reason to look elsewhere. It’s the whole ethos really, you can just tell they actually care about what they’re doing and that means a lot. The smells are gorgeous too, properly gorgeous, not that fake overpowering stuff you get everywhere else. And they’re always coming up with something new and interesting which keeps it exciting. Lovely brand, lovely people, can’t fault them. Keep doing what you’re doing!

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

The best customer service team ever

The best customer service team ever! I placed an order on a Saturday evening, I ordered the wrong items due to trying to multitask, I emailed them and had a response and edited order in no time at all. Amazing, highly recommend! Thank you so much ❤️

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great response to my order issues

Great response to my order issues. The courier for some reason returned the order before I could even get it :( was really looking forward to my items. I got in touch with Tallow and Ash and within less than an hour I got an email to let me know what had happened, apologising for the issues (delivery courier’s fault) and resending my order. I know I will have to wait longer for it but do appreciate the company’s efforts to deal with it in a timely manner.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Tallow Ash

Tallow Ash - laundry luxury! Beautiful scents, impressive bottles ( which you can re use for pretty storage ) imaginative scent combinations, divine but not overpowering.Nothing nicer than a fresh billowing washing, gently blowing in a Summer breeze! ( Sigh! ) Tallow Ash makes a chore a joy! Treat your bestest towels to a SPA DAY!

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service after ordering something twice accidentally. Quick and friendly same day response and refund issued. Can’t wait to try their products!

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Honestly the best smelling laundry…

Honestly the best smelling laundry detergent and conditioners on the market .. the duvet days in particular is so strong and amasing smelling we even baught the fabric spray for the house and everytime someone new visits it is complimented. It's also one spray/scent i can say it have never went "nose blind" too it lasts for days . You won't be dissapointed in the products we have baught nearly all the scents , the stain pen and stain remover powder lol

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Love these products

Love these products, they smell so good & wash well even on 30 or a cool wash, clothes & bedding smell so fresh!
One of the products had unfortunately leaked in my last delivery, but a replacement item was despatched straight away for me, so I'm very impressed with the customer service.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

When the laundry day turns into a sensory experience...

I'm a return customer and I'm very glad I stumbled upon Tallow + Ash. They managed to make laundry day fun and something I'm actually looking forward to. Plus their customer service is efficient and very kind, which is always a plus. I have tried several scents to date but Date Night is my favorite so far!

Long live Tallow + Ash!!

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great laundry products

Great laundry products, and equally great customer support.
I have a subscription and wanted to swap one of the products at short notice, just before the delivery was due, all was sorted and confirmed effortlessly via email. Thankyou.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

honestly can’t recommend Tallow & Ash…

honestly can’t recommend Tallow & Ash enough. Their customer service is absolutely amazing — so helpful, friendly, and genuinely caring, which makes such a difference. And the products? I’m completely obsessed. Everything smells incredible, feels luxurious, and has quickly become a staple for me. Safe to say I’ve developed a bit of an addiction (the good kind!) because once you try them, you’ll want more. Such an amazing brand from start to finish!💜💜💜💜💜

June 6, 2026
Unprompted review

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