Tallow Ash Reviews 12,036

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 6,281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their incredible quality and delightful, long-lasting scents, often describing them as luxurious and effective for laundry and home freshness. The customer service team is frequently highlighted as outstanding, going above and beyond to resolve issues quickly, kindly, and efficiently, with many appreciating the prompt responses and helpfulness. Reviewers also appreciate the easy ordering process, well-designed packaging, and the continuous introduction of new products and fragrances. However, some customers experienced issues with delivery services, noting damaged packages, leaked products, or undelivered items, which caused inconvenience and frustration. A few other people also felt that some product scents did not linger on clothes after washing or were not as pleasant as expected, leading to dissatisfaction with the fragrance experience.

What people talk about most

Product

Customers generally express high satisfaction with the products, frequently praising their amazing scents and... See more

Quality

Consumers find quality to be positive, with many praising the amazing and divine scents of the products,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's kindness,... See more

Order

Customers consistently note positive experiences with order, praising the quick response times and efficient... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tallow & Ash are and always have had an absolutely outstanding customer service team who always go above and beyond to help their customers. Always respond very quickly even late at night and over the... See more

Rated 5 out of 5 stars

I recently switched my laundry detergent to tallow + ash, I absolutely love the scent! I couldn't resist buying a ‘one of everything’ bundle and I am so glad I did! The pistachio and pear is so go... See more

Rated 5 out of 5 stars

I discovered Tallow and ash and their amazing washing products the smells are lovely and last. Recently I had an order that when arrived one bottle had leaked in the box, I emailed Tallow and ash and... See more

Rated 5 out of 5 stars

Excellent product. Excellent branding. Excellent packaging. Really gives a luxury feeling. Backed by a first rate customer service team. Had a few issues with courier and T&A jumped on it straight awa... See more


4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What are you waiting for? ORDER!!

I've been using Tallow & Ash for about a year and a half now, and honestly, I've been really happy with them. The products work well, and the scents are lovely. My favourite is Aurora, it's fresh and clean, lasts well on clothes, and isn't too strong.

One of the reasons I decided to try them was that they're plant-based, non-toxic, cruelty-free, and safe to use around pets, which was important to me. They're also dye and enzyme free, and I've found them to be gentle enough for everyone in the household, including those with sensitive skin.

I like that they don't rely on lots of harsh chemicals but still get clothes properly clean. Everything comes out smelling fresh and feeling clean without any issues.

I also use their stain remover powder with white washes, and it's worked really well for me. It helps lift stains and keeps whites looking brighter.

The refill system is another big plus. You keep the main bottles and refill them using pouches, which helps cut down on plastic waste. It's a simple idea, but it makes a difference. The fact they are just delivered without me having to remember is a god send!

It's also nice knowing that the ingredients are biodegradable and that the brand is vegan and cruelty-free. Those things matter to me, and it's good to find products that fit with that.

Overall, Tallow & Ash have become a regular part of my laundry routine. Good products, great scents, and a more environmentally conscious approach than many alternatives. I'd definitely recommend giving them a try. I’m just waiting for them to bring out ironing water in my fav scent!!
P.S The customer service is next level, I didn’t think it was such a thing anymore but T&A really care about their customers

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

I love their fabric sprays

I love their fabric sprays. Obsessed. I have been using continually since December 2025.

I have tried all and my favourites are the Oud and Rain & Salted Moss. I love that they are safe on all surfaces and the smell lasts for ages. I get so many compliments on how lovely my home smells. I have recommended to friends who know use but also have removed chemical smell plug-ins and Febreze from their home ritual.

I have two kids, a cat and a dog and so this product, notably with its antibacterial quality is a daily part of my life now.
Do it, you wont regret anything.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

What a company ❤️

What a company!
Such amazing scents, no harsh chemicals, no deliberate colours added, just simple clean washing products that work well.

Leaves clothes amazing soft, clean and smelling like heaven.
Add a drop of exlior for added freshness (not that it is needed)
Customer service is A+
Orders arrive well packaged, you can choose a subscription to pay monthly, so many wonderful scents, but try the oud- the smell is divine 😀
Fantastic product, fantastic team, wonderful smells 😍
Ditch the old, join the new and never look back

Love washdays now...

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

​Five Stars ⭐️⭐️⭐️⭐️⭐️

​I just wanted to share how absolutely thrilled I am with your laundry detergent and fabric conditioner! The scent is incredible and genuinely lasts for days after washing. My clothes and linens have never felt softer. On top of that, a little goes a long way, so it’s great value for money. Thank you for making laundry day a much more pleasant experience.
The best customer service too. 🥰

June 9, 2026
Unprompted review
Rated 4 out of 5 stars

General observations

I do very much like these products, and the aromas are wonderful. There has been some discussion about how long the scent lasts on laundry, and in my experience it does depend upon washing conditions and certain fabrics. I find that if clothes have been air dried in the garden, the scent pretty much vanishes. Indoor drying, however, does preserve the scent better. I believe the company recommend smaller washes on cooler temperatures for shorter periods of time, plus adding an extra capful for good measure. This is all very well, but it does restrict one's laundry options and increase the cost if you're having to use more of the product.
I recently bought one of the fabric sprays and I have noticed that the trigger and the plastic collar that you tighten, are inclined to come loose and do not seem that robust. I'm sure it's only a matter of time before I knock the bottle over and there is a leakage.
Customer service has been superb, I have to say.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, great product.

I sent an email in the evening with a query about my order which lovely Jovelyn replied to before I’d even woken up! My query was resolved so quickly, I was very impressed.

The products themselves are just lovely. So well packaged, they smell incredible, and the service has been consistently excellent.

I’ve been shopping with Tallow and Ash for a year and I’ll continue to do so as I’ve not enjoyed doing my laundry until now!

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

I'm so glad I found Tallow and Ash

I'm so glad I found Tallow and Ash. Not only do they produce great washing shampoos and conditioners,which really clean well smell amazing and leave my laundry feeling fresh, but they are a fantastic company to deal with if you have a query/problem. Their Customer Service get back to you very quickly ( including over the weekends!) and are extremely helpful. I urge everyone to try them, you wont be sorry you did

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

Mariane and Rea

Mariane, Rea, and the rest of Tallow and Ash have absolutely been wonderful! I honestly haven’t tried their products yet. (So context is: Evri has lost my package and has ignored the issue, so I reached out to Tallow&Ash and without a doubt they’ve sent me a new one) but they have been very understanding regarding the issue and sent a replacement right away. Customer service is a 10/10. This ain’t no scam! Thank you, ladies. Can’t wait to try them once I get back from my holiday 🥰🤗

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Products and Exceptional Customer Service

I've had a fantastic experience with Tallow & Ash. Their products are excellent quality, smell amazing, and clearly have a lot of thought put into them. Everything I've tried has exceeded my expectations and left my clothes feeling fresh and well cared for.

What really stands out is their customer service. The team is friendly, responsive, and genuinely committed to helping their customers.

June 9, 2026
Unprompted review
Rated 1 out of 5 stars

No fragrance or smell - so disappointing

No fragrance or smell whatsoever- on either the larger bottles I bought or the samples - really disappointing - had to rewash in persil and comfort after using the baby powder scent as came out smelling musty - don’t waste your money - another social media scam.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous scents

Absolutely gorgeous scents , I now enjoy doing the washing. With small baby and teenagers very effective with no irritation to anyone’s skin . Had an issue with lost package , however, customer service are very helpful and immediately dispatched a new package , also answered all emails promptly and I look Howard to further purchases.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

The products smell AMAZING

The products smell AMAZING! I have tried both duvet day and icing on the cake - my bedding has never smelt so good! I actually look forward to wash day now!

The customer service team were so helpful too when I came to them with queries about the products, nothing was too much trouble.

I highly highly recommend this brand if you want the best smelling and softest laundry of your life!

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Five Stars doesn’t seem enough!

Five stars doesn’t even cover it. I had an order that didn’t quite go to plan, so had to enquire about what went wrong. The service and help I received went above and beyond. My wife has used the product before and couldn’t recommend it highly enough. Anyone considering using it, take that plunge, great product, great customer service. Also, a big shout out to Lili-Ann, who as I said went above and beyond about a small detail.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company and Products

Fantastic company and even better products!!! Kinda developed in to an addiction ha ha I have so many of their products. Customer service is second to none can’t fault them on the rare occasion I’ve had an issue it’s been sorted straight away can’t recommend highly enough

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Love the products

Love the products. The customer service is second to none. Highly recommend this company. The scents are incredible

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support

The customer support at tallow and ash is great. They reply to emails quickly and were sorting problems well into the late evening. Very helpful.

June 7, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look