Kirsty from Plymouth branch was absolutely amazing! Knowledgeable, patient & honest. Nothing was too much for her and she was happy to go above and beyond. Whilst searching for a new car I spoke to se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic service from Tangelo team and Ben specifically, he kept me updated on each stage of the process and sent me a personal walkaround video of the vehicle highlighting it’s features and even pic... See more
Company replied
Luke made the entire car-buying process smooth, stress-free, and actually enjoyable. He was knowledgeable, patient, and took the time to understand what I was looking for without ever being pushy. He... See more
Company replied
This was the first car we had bought remotely, let alone being new to electric cars. Kirsty went above and beyond to ensure we had all the info we needed, even sending links to appropriate chargers, s... See more
Company replied
Company details
Written by the company
Tangelo takes the hassle out of buying your next car. Take a look through our online range of used cars and vans – they’ve all been quality checked so you know your search will be worry free. Visit our Customer Hub in Exeter or Plymouth to look around our available used cars and book test drive before deciding on the right vehicle for you.
Tangelo
Written by the company
- Make finding your next car online easy peasy
Contact info
Hennock Road Central, EX2 8NP, Exeter, United Kingdom
- 01395 201222
- info@tangelo.co.uk
- tangelo.co.uk
4.7
Excellent
611 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was superlative from the…
Everything was superlative from the first moment until receiving the car keys. Special thanks to Joshua
April 23, 2026
Unprompted review
Reply from Tangelo Used Cars
Hello,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Seamless transaction
Seamless transaction, relaxed sales from start to finish. Luke couldn't of been more helpful. Very impressed with service.
April 1, 2026
Unprompted review
Reply from Tangelo Used Cars
Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
Sadly we bought a car in January 25
Sadly we bought a car in January 25. For the first week everything was fine. Then we noticed that the performance of the car was getting worse.
Our garage advised us to take it back. Tangelo took it in and gave a courtesy car for the week. After the week was up our car arrived and apparently it had been sat at their garage and absolutely nothing had been done to it!! Totally disgusted.
This car has been nothing but trouble, and finally we have another one now.
I would not recommend this company.
January 31, 2026
Unprompted review
Reply from Tangelo Used Cars
Thank you for your review regarding you recent experience at Tangelo.
I have passed on your review to the manager of Tangelo Exeter and have asked them to make contact with you regarding this.
In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk
Kind regards,
Rebekah
Fantastic service with a big smile from Luke
Fantastic service from Luke. He answered all our questions in advance and provided an honest video of the car we wanted to purchase so we could make a decision in advance of a long drive. On the day, Luke and his manager, bent over backwards to get everything sorted for us including preparing the car at short notice for us to drive away that day. Overall, they made buying the car a fantastic experience and the car is exactly as they sold it to us.
March 27, 2026
Unprompted review
Reply from Tangelo Used Cars
Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
I felt I was well taken care off and…
I felt I was well taken care off and told everything I need to know about the car I had bought of you and felt everything so explained very well.
March 29, 2026
Unprompted review
Reply from Tangelo Used Cars
We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick.
Best wishes - Keira.
Mercedes A Class
From the first phone call to the test drive and eventually buying the car . Ty and Steve were informative and great no pressure to buy.
March 28, 2026
Unprompted review
Reply from Tangelo Used Cars
Thank you for your great review regarding your recent experience at our Plymouth dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to both Steve and Ty who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
Brilliant service by Steve
From my first inquiry, right down to the vehicle delivery to my door, Steve at Tangelo was clear, precise and very friendly throughout. He made buying a pleasure and I have no hesitation about recommending him to other potential customers.
March 19, 2026
Unprompted review
Reply from Tangelo Used Cars
Hello,
Thank you for your wonderful feedback! We're delighted to hear Steve provided such clear, friendly service from start to delivery. We really appreciate your recommendation and hope you enjoy your new vehicle.
Kind regards,
Freya.
Great service and support.
The service was excellent. Steve was great with the paper work and very fast and responsive even when I wasn't. My Car purchase was very easy and I felt supported through out all the steps.
March 25, 2026
Unprompted review
Reply from Tangelo Used Cars
Hello,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to steve and the team.
Best wishes, Freya.
Great start, very disappointing finish
Everything very straight forward and to plan. The let down was that my car wasn’t ready as planned for pick up. Obviously the salesman Finn had left the car checkout to the last minute and realised the registration plate was missing. A huge and totally avoidable error as I was five minutes away from picking the vehicle up before I got a call. A customers car must be ready well before appointment. Hopefully lesson learnt.
March 22, 2026
Unprompted review
Reply from Tangelo Used Cars
Thank you for taking the time to share your feedback about your recent experience at Tangelo Exeter.
I have passed your comments on to the Sales Manager at the dealership and requested that they contact you directly to discuss this in more detail.
In the meantime, if there is anything further I can assist you with, please feel free to get in touch.
You can contact me via email at feedback@citywestcountry.co.uk or by calling 01392 822700 and asking for Rebekah.
Kind regards,
Rebekah
Great service from start to finish
Great service from start to finish. Very happy with my new car. The team was helpful, professional and made everything easy. Highly recommend!”
March 20, 2026
Unprompted review
Reply from Tangelo Used Cars
Hello Habtom,
We appreciate your amazing review in regards to our Plymouth dealership and we hope to see you again soon.
Best wishes, Freya.
Excellent customer care
I purchased a car from Tangelo which ended up not being right for me (nothing to do with the car). Steve made it his mission to find me one that suited me. He went above and beyond and found me a car that I love. The whole process was easy and Steve was always transparent about everything. I’d definitely recommend buying a car from Tangelo.
March 17, 2026
Unprompted review
Reply from Tangelo Used Cars
Hello Zoe,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to Steve and the rest of the team here at Tangelo Plymouth!
Kind Regards, Freya.
Reply from Tangelo Used Cars
Hello Andy,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon!
Best wishes, Freya.
Amazing staff
Amazing staff, friendly, helped pick the right car for me
March 5, 2026
Unprompted review
Reply from Tangelo Used Cars
Hello Hannah,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Reply from Tangelo Used Cars
Hello,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Highly recommended for used car sales
We purchased a used BMW 1 series from the Exeter branch of Tangelo today, and we were impressed with the service we received. Luke was knowledgeable, professional and friendly, and took the time to run through every aspect of the car with us. We were really pleased with the warranty and with the detailed service and preparation of the vehicle. The Tangelo team did a fantastic job of making a 10 year old car look almost brand new!
March 6, 2026
Unprompted review
Reply from Tangelo Used Cars
Hello Liz,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Great service
Great service, we turned up with no appointment to look at a car we had seen online. The car wasnt on the forecourt but they moved quickly to get the car down for us. We were fortunate enough that we were able to get to take the car away the same day with MOT arranged for another time, this has now been carried out. Service from first visit to now has been great and cant fault anyone. No pushing or hard sales!
February 14, 2026
Unprompted review
Reply from Tangelo Used Cars
Hello Magenta,
We appreciate your review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your lovely comments over to the team.
Kindest Regards, Freya.
Steve was very helpful and i’m very…
Steve was very helpful and i’m very happy with my car and experience at Tangelo😊
February 23, 2026
Unprompted review
Reply from Tangelo Used Cars
Hello Izzie,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to Steve and the team.
Best wishes, Freya.
Excellent friendly knowledgeable staff
Even though we just turned up unannounced to look at
the car, the staff accommodated us and
slotted us in for a test drive. The
communication from Kirsty was great and kept us updated and informed all the way through the purchase.No high pressure sales tactics as I've experienced before.We came away as very happy customers very happy with our new vehicle.a credit to all the Staff at TANGELO
January 17, 2026
Unprompted review
Reply from Tangelo Used Cars
Hello,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Was to buy a audi qt from this company…
Was to buy a audi qt from this company December 2025 messed about for weeks eventually told car was not road worth YO16ZNE low and behold just found out car was motd 25 th January this year is this car safe to drive or is this company total liars UPDATE this pathetic company never called me after replying that they would once I told them that there 5 star trustpilot is fake he replied he doesn't care about truspilot a company everyone should stay clear off
January 6, 2026
Unprompted review
Reply from Tangelo Used Cars
Thank you for your review regarding you recent experience at Tangelo Plymouth.
I have passed on your review to the sales manager and have asked them to make contact with you regarding this.
In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk.
Kind regards,
Rebekah
The Tangelo team were fantastic
The Tangelo team were fantastic, I dealt personally with Finn, who was a breath of fresh air! Very knowledgeable, answered all my questions straight away, very patient, never tried to rush me, and even got the car I eventually decided on valeted and washed straight away so I could drive home in it the same day, one of the best traits of Finn, is he listens to what you are saying (and not just giving you the sales spiel)which nowadays is a nice surprise A++++ service
January 1, 2026
Unprompted review
Reply from Tangelo Used Cars
Hello Steve,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to Fin and the rest of the team here at Tangelo.
Best wishes, Freya.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.