Absolutely disgusted by the soap I was…
I was absolutely disgusted by the product I was sent. Stupidly I paid for two bars of this soap, one for my wife and one for me. £67. Their website said fast delivery - it came approx. 10 days later. What they sent were two tiny bars of soap - no bigger than a complimentary bar of soap you might find in a motel - except the ones they sent were not the nice clean, crisp red looking ones advertised on their website - just horrible brown ones, filled full of nasty bits. To say I was disappointed would be an understatement. If the soap had been a decent size (and at £33.50 for a bar of soap you would expect it to be the same size as at least a normal size bar of soap), but the product was tiny - not as advertised - looks shoddy - certainly not something I would be willing to put in a soap dish in my bathroom. Their website says no refunds - no matter what - which I find to be just a terrible way for a company to go about their business.
In addition to my last I would like to add that a Mr Mark Anderson, head of support for Taoist soap contacted me. His emails were rude, aggressive, dismissive of my opinions and full of excuses for all their companies failings - it was everyone else's fault except their own. They offered me a refund if I returned the soap at my own expense, unused, and on the proviso that I take this review down.
But they were so rude about the whole matter that in the end I decided to forgo a refund, keep my integrity intact and do the right thing to help keep the rest of the public informed about how bad this company is and to avoid dealing with them at all costs.
My transaction ID number is 9Y790975VB465110T. I am not a fake reviewer, nor a rival company (I thought Taoist soap was supposed to be unique so not sure who their rival would be?)
I am just an honest reviewer who has taken umbrage at the poor quality product I was sent, and the poor customer service I received. To say that you have no record of me, when you have emailed me three times, is a joke. You are at best trying to discredit my review, saying I was supposed to read all the fine print on your website before purchasing. At worst you are trying to get my review dismissed, which just goes to show the public what kind of people they may end up dealing with if they purchase your product.
40% of their reviews are 1 star, given by other customers who are also disillusioned by the product, so to say that I am the only person to have ever complained is also laughable.
Addition:
You keep saying you have no record of my name, but you have emailed me three times and I quoted that transaction ID in the emails.
You cannot sign up to your website - so I get no customer ID, no history of purchases and after placing my order I received no confirmation of purchase email, no confirmation or information about when my soap would arrive, no tracking information and no email to say the soap had been delivered. Its almost as if you are intentionally being as illusive as possible so as to make it extremely difficult to correspond with your company or to quote historical orders.
If you are saying my transaction ID is invalid - by all means point me in the right direction to where I should find the correct number you wish me to quote - is it in an email? Is it on your website somewhere?
The transaction number I supplied you with is the number which is on my paypal account, detailing my purchase from your company. I am happy to send you a screenshot of this information taken from paypal and send it to you in an email, but I am sure even if I did that you will say I never sent it and that I don't exist - despite the fact you just admitted that you in fact offered me a refund - I find this hard to understand.
Failing that I would be most willing to supply trust pilot with the paypal transaction information and the 'customer support' emails you sent to me.
March 13, 2024
Unprompted review