Tap-SparesReviews 

102
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being easy to navigate and offering a comprehensive selection of parts, often with detailed information. Many people highlight the excellent service, noting the helpfulness and professionalism of the staff in identifying correct parts and resolving issues. Reviewers frequently commend the quick dispatch and delivery of orders, with many parts arriving sooner than expected and fitting perfectly. However, some customers experienced issues with delivery, including incorrect tracking information or parcels being mishandled by the courier. A few people also reported delays in receiving their orders or receiving broken items, despite the generally positive feedback on delivery speed.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality and fit of replacement parts... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick dispatch and prompt... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Order

Reviewers highlight positive aspects of order, noting that placing an order is easy and straightforward, with... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tap spares has an easy to navigate website with a pretty comprehensive selection of spare parts and good detail provided on items. I needed a pair of Abode kitchen tap cartridge valves and a new hand... See more

Company replied

Rated 5 out of 5 stars

After fitting two new cartridges from Tap Spares, which immediately cured an irritating leak, I ordered two new ceramic handles. Despite a delivery window of 5 to 7 days, they arrived after only 4 day... See more

Company replied

Rated 5 out of 5 stars

Kris was very helpful in sorting my spare valves that should have been sorted out by a vendor under guarantee but weren't. He very kindly waived postage and arranged speedy courier service so that I c... See more

Rated 5 out of 5 stars

From placing order to receiving the valves took 2 days. Fitted same day. Although you don’t seem to be able to buy these in local plumbing suppliers service was great. Will be ordering ano pair f... See more


Company details

  1. Kitchen Supply Store
  2. Do-it-Yourself Shop

Written by the company

Tap‑Spares is a UK‑based specialist provider of replacement parts, spares and aftercare support for kitchen taps and boiling water tap systems. We help customers, installers and retailers maintain, repair and extend the life of their taps with genuine replacement components and expert technical guidance. We supply genuine, original tap spares for a wide range of kitchen taps, including cartridges, hoses, valves, handles, aerators, spouts and boiling water tap components. Our service is designed to support both everyday maintenance and fault resolution, whether a tap is leaking, under‑performing or requires a specific replacement part. Tap‑Spares works closely with manufacturers and product teams to ensure accurate identification of parts and reliable after‑sales support. Our focus is on clear advice, fast resolution and keeping taps working safely and effectively long after installation. Customer feedback helps us continually improve how we support spare part identification, ordering and technical assistance.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

102 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(102)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

This is a fake company

This is a fake company. I received a confirmation email in my junk but that was all I received. They took my money, didn't send my tap spare and didnt reply to my email questioning where my order was.

Don't use!

June 10, 2020
Unprompted review

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