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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and professionalism, highlighting the ease of booking appointments and the speed of consultations. Many appreciate the doctors for being friendly, knowledgeable, and attentive, making them feel listened to and well-cared for. The booking process is frequently described as user-friendly, allowing people to secure appointments quickly, often on the same day. However, some people were dissatisfied with the diagnostic accuracy, with one reviewer noting a misdiagnosis that required a follow-up with their local GP. Additionally, a few others mentioned issues with account management and the refusal to add factual correspondence to notes.

What people talk about most

Service

Consumers generally express satisfaction with the service, highlighting its efficiency and speed. Many... See more

Staff

Reviewers express high satisfaction with the staff, particularly the doctors. Customers consistently praise... See more

Booking process

People report positive experiences with the booking process. Customers found it fast, simple, and very... See more

Customer service

Users describe positive interactions with customer service. Customers consistently report that staff are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used tapGP has l couldn't get into my GP and l have been very pleased with the service received. Very professional and take time to answer any questions you may have. Even took the time to call me b... See more

Rated 5 out of 5 stars

tapGP is an excellent and reliable app! It’s very user-friendly, making it easy to book an appointment in minutes. The consultations are fast, professional, and straight to the point. The doctors are... See more

Rated 5 out of 5 stars

Easy to connect and thoroughly assessed for my problem by a courteous and pleasant GP who identified the key issues immediately. I was unable to attend any health facility due to just having left hosp... See more

Rated 5 out of 5 stars

Seeing a GP in the UK is different from Australia where you can choose to see any GP you like, and the cost is very reasonable (even free via Bulk Billing for may residents). In the UK you are alloc... See more


Company details

  1. General Practitioner
  2. Doctor

Written by the company

tapGP provides same-day online GP appointments from anywhere 7 days a week. All of our NHS-trained doctors are UK-based and are registered with the GMC. Our service is regulated by the CQC. Receive prescriptions, referrals and sick notes instantly.


Contact info

4.8

Excellent

TrustScore 5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The doctor was very thorough

The doctor was very thorough in obtaining my medical history, and having me test my blood pressure, pulse and O2 levels, before recommending treatment. His treatment plan was in line with published NHS guidance and I felt I had made the right choice in using tapGP.

May 14, 2024
Rated 5 out of 5 stars

System worked well

System worked well, doctor on time and great to be able to get an appointment- very good doctor with great advice.
Will use the system again.

May 12, 2024
Rated 5 out of 5 stars

TapGP has provided exceptional services…

TapGP has provided exceptional services that have greatly exceeded my expectations. From the moment I reached out to them, their team was prompt, professional, and incredibly knowledgeable. They went above and beyond to ensure that all my needs were met and that I had a seamless experience. The level of expertise and attention to detail they demonstrated was truly impressive. I highly recommend TapGP to anyone in need of their services. They are a reliable and trustworthy company that consistently delivers outstanding health results.

May 3, 2024
Rated 5 out of 5 stars

Excellent service

GP called on time, was thorough and empathetic. Received a prescription immediately following the phone call and was able to get the antibiotics I needed after failing to be able to get an NHS appointment.

April 28, 2024
Rated 5 out of 5 stars

Very efficient service

Called when they said they would call. Really good GP who was happy to answer questions and offer support. Would definitely use again and will recommend to friends and family

April 27, 2024
Rated 5 out of 5 stars

Needy traveller in the UK

The fact I was able to ‘see’ a doctor quickly, get advice and be prescribed a prescription.
All without fuss and worry of finding a GP in a ‘hard copy’.

April 6, 2024
tapGP logo

Reply from tapGP

We're glad we could assist you during your time in the UK, Sue! It's great to hear that you found our service helpful and convenient, especially when you needed to see a doctor quickly without the hassle of finding a GP in person. If you ever find yourself in need of medical assistance again while traveling, don't hesitate to reach out.

Rated 5 out of 5 stars

I was impressed with this service as…

I was impressed with this service as they rang me before my consultation to advise that I was unable to obtain a prescription of a controlled substance for pain relief from a doctor that was not my own physician. They suggested other pain relief and refunded the payment as the pain medication is the only one that works for me.

April 1, 2024
Unprompted review
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Reply from tapGP

Thank you for sharing your experience, Turid! We're glad we could provide you with helpful guidance and alternative options for pain relief. If you ever need further assistance, don't hesitate to reach out. We're here to help.

Rated 5 out of 5 stars

Would recommend

The doctor I spoke to was so patient and discussed potentially options. I am very appreciative of the consult

April 10, 2024
tapGP logo

Reply from tapGP

Thank you for recommending us, Lauren! We're delighted to hear that our doctor provided you with patient and thorough care. If you ever need our services again, feel free to reach out. We're here for you.

Rated 5 out of 5 stars

Excellent service

Excellent service, appt within the hour, prescription emailed straight away, very reasonable price, will definitely use again

April 9, 2024
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Reply from tapGP

Thank you, Susanna, for your feedback! We're thrilled to hear that you had an excellent experience with us and that we could assist you promptly. If you ever require our services again, don't hesitate to reach out.

Rated 5 out of 5 stars

Worth every penny

Worth every penny! Our own GP couldn’t see my daughter for another 2 days and as her cough was getting increasingly worse and not slept in days I looked into this and glad I did. Got an appointment within 2 hours, very professional and knowledgeable and sent a prescription to my phone straight away after the consultation. Will definitely use again. Thanks

April 8, 2024
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Reply from tapGP

We're glad we could provide timely care for your daughter, even when your regular GP couldn't accommodate her. Thank you for choosing our service and for your positive feedback. If you ever need assistance again, we're here for you.

Rated 5 out of 5 stars

Good experience

Really nice doctor, listened to everything, was thorough and issued a prescription for my child for tonsillitis which I knew he had as suffers regularly, it’s a Saturday and couldn’t bear the thought of a&e or 111 as was unwell myself. Great service - will use again 🙂

April 6, 2024
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Reply from tapGP

We're glad we could provide a convenient and efficient service for you and your child on a Saturday. Thank you for your feedback, and if you ever need our assistance again, don't hesitate to reach out.

Rated 5 out of 5 stars

Easy

Easy, quick consultation. Listened to my explanation and offered me options for treatment for my issue.
Highly recommend and would use again.

March 19, 2024
tapGP logo

Reply from tapGP

Thank you for your feedback, Ian! We're glad to hear that you found our service easy to use and that our doctor provided helpful treatment options. If you ever need our assistance again, feel free to reach out.

Rated 5 out of 5 stars
tapGP logo

Reply from tapGP

Thank you, Sandra, for your recommendation! We're thrilled to hear that you had a positive experience with us. If you ever require our services again, we're here to help.

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient. Very helpful

March 14, 2024
tapGP logo

Reply from tapGP

Thank you for your feedback, Scott! We're pleased to hear that you found our service fast and efficient. If you ever need our assistance again, feel free to reach out.

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