tapo.com Reviews 

My issue was rectified within 5 minutes ! Chat was informative and a replacement should be provided by the company I bought from ! Thank you so much Bryant!

I spoke to the customer service agent Chloe who assisted me in getting a replacement. She was very helpful and kind.

I had a few problems with my subscription and new email change over, but it has all been resolved and everything is okay. I got good service from Cherry C, she helped me get through all the hurdles with good results at the end. Thank you!!

Great response and got my camera working again.

The agent Alec was helpful and tried all option in helping.

Customer service was very helpful and knowledgeable and very kindly responded

joshua was very helpful with my issue and got me the help the fastest way thanks again great service

John Patrick was very helpful and patient with me when I needed help with connecting my devices.

All three agents that I talked with today were kind and helpful

Long story short, I was trying to connect my Bluetooth whereas I should be looking in the WiFi settings! My bad, so without realising my mistake, I wrote to Tapo and almost immediately, they took the trouble to SS steps on how to configure. Super impressed with the follow up emails too! Thank you so much!

Well I asked for advice and told them exactly what I needed a device for and also stated a product id been looking at and gave them the model number. i was then recommended a different product that was more expensive which also meant having to xtra equipment. I asked if the original product id asked about would work and told yes that’s fine!! So was basically told to buy a more expensive product when the original would have worked perfectly fine!

Cameras are slow. Setting detection zone is a joke,it pick up everything outside the zone to. Butt most annoying is that they constantly send notifications then will not show me the picture/video from the camera. And when it works it takes forever to get the picture. I am sorry to say I bought 11 cameras and some other things and the support system is rubbish.no easy way to get help from TP-Link or shop. I am regretting it bigtime. I'm going to buy a nother system and compare them. Been trying to troubleshoot this a long time now.

Bought a c246d, with a solar a201.
Read solar compatibile with all cameras, but missed further in the paragraph only battery versions.

Customer chat was a bit poor.
I’ve had to pay for the partial return.
I don’t think the information was clear.

If you do order Tapo then do direct with Amazon as your better protected and better customer service.

I’m no longer changing over my cameras, vacuum, plugs and mesh system to Tapo due to this.

Quickly resolved with empathy.

I received outstanding support from Bryant Chacon at Tapo. The service was absolutely fantastic—fast, easy, and incredibly professional. I am truly impressed by how quickly my issue was resolved. It doesn't even compare to the customer service I have experienced in Norway; this is on a completely different level.

Bryant Chacon made me feel completely at ease with such trustworthy, knowledgeable, and friendly support. I honestly wish Bryant could help me with everything, no matter what I needed assistance with—it was that simple and effortless.

I highly recommend Bryant Chacon and Tapo's customer support to anyone. An exceptional experience from start to finish!

Tapo TD21 doorbell camera.
Rubbish.
Regardles of countless different settings, it only records a few seconds and misses the vital bit you actually want to see!!
battery is useless too.. 3 days from full charge and its going into the red again.
Subscribed to tapo care.. pointless waste of money, recordings exactly the same as on the sd card, only difference is the rich notifications, that dont work anyway!
Cheap for a reason.

Bryant Chacon has been extremely helpful in assisting me with my issue today. I contacted support with a fault with my doorbell and Bryant helped me throughout and has agreed for a replacement device.

I was given very good advice from Marei in Customer Service.
I had a problem with sd cards not formatting on my Tapo 325wb camera.
It turned out that the card I was using was not on Tapo’s recommended list.
She and the Team responded to my query almost immediately and kept in touch with me until the problem was rectified.
Well done and Thank You.

I've had these cameras for a few years now and they constantly go offline when I'm way and there's nothing I can do. There's no way way of resetting remotely so there's no point of having this camera if it's not on when away from home.
Don't bother with these ones. Find something more reliable to protect your home.