Tappily Reviews 

4,616
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Company really helped me when I needed that extra bit of money. Loved the fact it took payments easily by monitoring your bank when they noticed an increase rather than falling on a difficult date whe... See more

Rated 5 out of 5 stars

The ease of use, both borrowing and paying back is the best feature. Connecting bank accounts is a 2 minute process and once that's complete you are good to go! The money arrives in your account in... See more

Rated 5 out of 5 stars

V simple and clean service , there when you need it . I’ve used my facility several times when cash flow was tighter than expected or a payment due to me was late - this service smoothed out those ty... See more

Company details

  1. Non-Bank Financial Service

About Tappily

Written by the company

Feel secure in your finances
Tappily provides flexible credit that is easy to manage and minimises costs, with a limit of up to £2,500.
Responsible lending
Here at Tappily, we are committed to lending responsibly, which means we are very careful when choosing how much to lend to our customers. We carry out strict, bespoke affordability checks using a customer’s credit file and bank transaction data. We will only lend what we believe to be affordable and will not cause our customers financial difficulty.
Automatic repayments
Tappily repayments are designed to be taken automatically:
  • Minimising the length of time a balance is outstanding
  • Saving you interest
If, after a payment comes into your account (your salary, for example), and you have enough available balance to make a repayment, our system will apply for up to 50% of your calculated disposable income.
  • We will only attempt for repayments up to this defined value in one calendar month
  • Once this limit has been reached, no further automatic repayments will be taken
  • This may be different from the minimum payment you must make each month
How do you access my bank data?
Access to your data is via a secure, encrypted channel under the government initiative of Open Banking. We collect the following information direct from your bank (once you have granted access);
  • Bank account number and sort code
  • Transaction data
  • Balance data
Should you have any more questions please refer to our FAQs page.
Click here for our FAQs

Opening Hours
  • Monday: 08:00 - 19:00
  • Tuesday: 08:00 - 19:00
  • Wednesday: 08:00 - 19:00
  • Thursday: 08:00 - 19:00
  • Friday: 08:00 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: closed
You can reach us during these hours on the phone, or you can use the livechat facility on our website by clicking here.
Review Inbox
If you wish to contact our review inbox you can do so at the following address:

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(4,616)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

V simple and clean service

V simple and clean service , there when you need it .
I’ve used my facility several times when cash flow was tighter than expected or a payment due to me was late - this service smoothed out those types of issues really well.

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

Smashing

It's great, you have full control of the limit, how much you want to pay back and many more options. It's simple and never let me down.

December 7, 2022
Unprompted review
Rated 2 out of 5 stars

Convenient for short-term lending, but they can reduce your credit without any warning.

On the positive side,Tappily gave me credit when I was on a low credit score, which was a huge help, and in the first instance the flexibility and instant borrowing worked for me. Then things started to go wrong. Before going into detail, I should add that I made regular repayments and my financial circumstances did not change. Last Christmas, I was offered a credit increase in the week before Christmas, which I accepted, and then in mid-January they took a large repayment from my account which was destined for an online grocery shop and had been preauthorised online, but not charged. I logged into Tappily to borrow back the money to cover the shopping, and without any warning, my credit limit was reduced and I had no credit or means to cover the cost. I contacted customer services and got a reply about responsible lending, but my circumstances had not changed, other than being paid earlier in December, like most people do. It is not responsible to take a repayment which was already pre-authorised, but not charged, and give someone no warning that they are going to take away their credit. It caused me a lot of problems.

On other occasions, I have gone to pay for essential goods like fuel and found that Tappily had taken a payment, leaving very little in my account, and me having to borrow back from them again. So this became a cycle - Tappily taking an amount out of my wages each month, then me having to borrow it back, minus interest, as my disposable income was not great at the time.

In the end, I got so fed up that I opened a savings account to put my money there where they couldn’t touch it, and kept my bank account under £10, then transferred money over just before paying for things. They still took a chunk of my wages each month, but I stopped them taking payments during the month. However, I still had issues with repayments being taken if I needed to cover an online grocery shop which had been pre-authorised, as I had to leave it my account overnight until it was charged by the supermarket. When I complained again about this, I was told that their system detects credits of over £50 and will trigger a repayment. They also said I could use the sliders on the dashboard, but I couldn’t change these as I still had a balance to pay. Thankfully, I’ve now paid off my balance and closed my account.

November 1, 2022
Tappily logo

Reply from Tappily

Hi,

Thank you for taking the time to leave a review.

We are sorry to learn that you are dissatisfied with your SafetyNet experience.

We are eager to investigate the matter raised in your review.

However, in order for us to do so we will need some details to identify your account, these details have been requested privately through Trustpilot.

Once we receive the relevant information, one our Customer Care agents will be get in contact to assist you.

Whilst we await your response, we would like to take the opportunity to explain how our affordability checks works in more detail.

Here at SafetyNet, we are committed to lending responsibly, which means we are very careful when choosing how much to lend to our customers.

We carry out strict, bespoke affordability checks using a customer’s credit file and bank transaction data.

We will only lend what we believe to be affordable and will not cause our customers financial difficulty.

We carry out ongoing affordability assessments, meaning that a customer may become eligible to re-borrow if we deem it to be affordable. If this happens, we will contact you to let you know.

For further information on our services, please visit our FAQs page, https://www.safetynet.credit/frequently-asked-questions.

Alternatively, you can reach one of our customer service agents on 0808 169 4911 or chat with us via our live chat facility, this is available from our website, www.safetynet.credit.

Our phoneline and chat service is open Monday to Friday between 8am - 7pm with our live chat also available on Saturday between the hours of 9am – 5pm.

Kind regards,
SafetyNet Reviews Team

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