Taskrabbit Delivery (formally Dolly) Reviews 

3,975
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 2,840 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, efficient, and professional, often highlighting their helpfulness and positive attitudes. Many people found the service to be seamless and invaluable, appreciating the speed and professionalism in completing tasks. However, some customers also noted issues with delivery timeliness, including late arrivals, lack of communication about delays, or items not arriving as expected. A few other people also felt that customer service was difficult to reach or provided unhelpful and inconsistent information. Additionally, some reviewers experienced damage to their items during transportation or felt that staff showed a lack of care in handling products.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers praising their politeness,... See more

Service

Customers had positive experiences with service, often praising the promptness, efficiency, and kindness of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many experiencing significant issues such as... See more

Product

People report ambiguous experiences with product quality and condition upon delivery. Many customers received... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I enjoyed the faster delivery option for my Container Store order to help me complete a water leak problem. And Abel M. delivered the item on time. Big problem though trying to get a tip to him.... See more

Rated 4 out of 5 stars

The guys were friendly and efficient. Did a great job setting up the bed. The only thing I wish different was that they didn't off me to keep the additional set of legs for the frame. Having the... See more

Rated 5 out of 5 stars

The app/booking part was nonsense but my taskrabbit himself was great! He was friendly, efficient, and my table was completely undamaged. I was alone but still felt safe. I'd absolutely hire him aga... See more

Rated 3 out of 5 stars

Used their services for the first time. I took the day off to accept delivery. Initially booked 12noon to 2 pm delivery time but was later rescheduled to 4 to 6pm. Task rabbit emailed me saying that b... See more

Company replied


Company details

  1. Delivery Service
  2. Courier and Delivery Service
  3. Moving Company

About Taskrabbit Delivery (formally Dolly)

Written by the company

Taskrabbit Delivery (formerly Dolly) re-imagined big-and-bulky moving and logistics services to major retailers and consumers alike. With nationwide operations and millions of moves and deliveries completed, the platform accommodates specialized hauling and specific delivery types—including Room of Choice delivery for retail partners, final-mile store fulfillment, small business inventory transfers, and transport for oversized retail purchases.

How it works:

  1. Choose a service: Tell us when, where, and what you need help with—from just muscle to full moves and delivery.
  2. Get an upfront price: Skip the surprises and hidden fees. Feel confident knowing exactly what you're paying!
  3. Sit back & relax! Chat with your Helper and know exactly where your task is with real-time tracking.

For more information on Taskrabbit Delivery, or to book your next big-and-bulky move alongside your everyday household projects, visit www.taskrabbit.com/delivery or download the Taskrabbit and Taskrabbit Delivery app on iOS or book directly without download over the web app at book-delivery.taskrabbit.com.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(3,975)

2,795 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I enjoyed the faster delivery option…

I enjoyed the faster delivery option for my Container Store order to help me complete a water leak problem.
And Abel M. delivered the item on time.
Big problem though trying to get a tip to him.
Instructions for doing so were not clear in my case, or alternately, not correct. Hard to tell.
Then I had a many incorrect instructions from support, in which I dealt with 4 different staff, and finally the last person told me tipping Abel M. was now not possible, so the time I spent trying was wasted. No hard feelings though, I'm far from correct at all times.
Happy trails to you all :)

July 2, 2026
Rated 3 out of 5 stars

Too expensive but delivery was…

Too expensive but delivery was performed well and orderly.

July 1, 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hello Noel,

Your thoughts are extremely valuable to us as we continue to develop and improve our product. We'll be sure to pass on your feedback to our Product Team. If you need any assistance, please contact our team by navigating to help.tr.co and clicking "Contact Us".

Rated 1 out of 5 stars

Damaged items left in a pile on my driveway

No one reached out to me to let me know that they were leaving the items on my driveway. Some of the packaging was torn and items were bent too.

June 29, 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi S. Fuller,

Thanks for messaging Taskrabbit! We'd like to hear more so we can look into this for you. Could you send us a private message with the email address associated with your Taskrabbit account? Please contact our Support team by visiting our website (http://www.Taskrabbit.com) and clicking the green "Help" button.

Thank you!

Rated 1 out of 5 stars

asked for tip over and over before…

asked for tip over and over before delivery. delivered a day late.

June 28, 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi,

Your thoughts are extremely valuable to us as we continue to develop and improve our product. We'll be sure to pass on your feedback to our Product Team. If you need any assistance, please contact our team by navigating to help.tr.co and clicking "Contact Us".

Rated 1 out of 5 stars

Scammers

Scammers! Didnt even finish the work and tried to overcharge me. When u look on the app, the are no where to be found

June 27, 2026
Rated 5 out of 5 stars

Great job on delivery of West Elm…

Great job on delivery of West Elm livingroom pieces. Delivered to my home and had to come up flight of stairs. Furniture protected and well taken care of. Did job quickly and cleaned up after themselves. Thanks and I would recommend!

June 26, 2026
Rated 5 out of 5 stars

They were hard working and flexible…

They were hard working and flexible while we had to wait for a key. I recommend them for any job. They were friendly, prepared with a dolly, cart, and tools. They brought a positive attitude with them. It was a great experience.

June 28, 2026
Rated 1 out of 5 stars

They delivered to the wrong building

They delivered to the wrong building, and when asked to move the product to the correct building, they refused and said their job was done… Also unavailable to ever call or talk to any driver

June 29, 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi mjn,

Thanks for messaging Taskrabbit! We'd like to hear more so we can look into this for you. Could you send us a private message with the email address associated with your Taskrabbit account? Please contact our Support team by visiting our website (http://www.Taskrabbit.com) and clicking the green "Help" button.

Thank you!

Rated 5 out of 5 stars

Had a moving company that kept pushing…

Had a moving company that kept pushing back their arrival date and I doubted they were going to show up so I got on Taskrabbit delivery scheduled a couple guys for the same day and they did a better job than the moving company. Five stars. I’m very surprised by this experience and extremely happy

June 29, 2026

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