My car was with Tates Peugeot in Crawley for 5 weeks. Although the issue was eventually resolved, I am not happy with the lack of communication. I had a week and half where there was no update and had... See more
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Had a light telling me the car was overheating. I was told by Tait's to not use it, the car was then booked in for repair two and a half weeks later. Car delivered to Tait's, by RAC as arranged they... See more
Company replied
In May 2023, I purchased a DS7 from Tates Garage with an extended warranty. However, I have since encountered several issues with the vehicle, including frequent faults with the Automatic Braking Sy... See more
Had a good experience no problems pleased with car and the help we received
Company details
Information provided by various external sources
For nearly 100 years, Tates Cars have been at the forefront of the motoring industry. Customers across Crawley, Brighton, Gatwick, Pyecombe and Redhill have been coming back to us time and time again to buy their new cars, vans and for aftersales services
Contact info
Fleming Way, RH109JY, Crawley, England, United Kingdom
- 01293214935
3.2
Average
4 reviews
Hasn’t replied to negative reviews
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My car was with Tates Peugeot in…
My car was with Tates Peugeot in Crawley for 5 weeks. Although the issue was eventually resolved, I am not happy with the lack of communication. I had a week and half where there was no update and had to leave a message on voice mail! Can do better!!
October 30, 2025
Unprompted review
Tates the worst garage ever
In May 2023, I purchased a DS7 from Tates Garage with an extended warranty. However, I have since encountered several issues with the vehicle, including frequent faults with the Automatic Braking System and Cruise Control. I reported these issues to Tates Garage, but they have been unable to repair the vehicle on multiple occasions. As a result, the matter is currently under review by the Ombudsman, as I have exhausted all other options.
Glenn, Operations Director, has stated that Tates Garage does not have a legal obligation to repair the vehicle. This has left me deeply disappointed with the service I have received from the start. It has been over 14 months since I first reported the issues, and despite my efforts, Glenn has advised me to take the vehicle to a local dealer, promising not to contribute to any costs incurred.
I urge customers to be aware of this situation and to consider alternative garages if they are dissatisfied with the service they receive.
December 12, 2024
Unprompted review
Excellent service and good car
Had a good experience no problems pleased with car and the help we received
August 30, 2024
Unprompted review
Five weeks to fix a Water Pump!!!!
Had a light telling me the car was overheating. I was told by Tait's to not use it, the car was then booked in for repair two and a half weeks later. Car delivered to Tait's, by RAC as arranged they then a further 19 days in the workshop, to fix an actuator on the Water Pump. Without doubt the worst experience I have ever encountered from any dealership. A Near 50K car that has been off the road for five weeks to repair a water pump. There were other issues but I couldn't be bothered to follow up as Tait's had already broken me. Really at a loss to understand how this company is in business, utter disgrace.
P.S. Cant believe I have to give one star!
April 8, 2024
Unprompted review
Reply from Tates - DS
Thank you for taking the time to review. I’m so sorry to hear you haven’t had a positive experience; I can assure you that this isn’t the customer service we do aim to provide. If there are any outstanding issues you have that you need addressed, please contact me on marketing@tatescars.co.uk Regards Janine
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