TaxBit Reviews 

376
•
TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

I have used taxbit quite a bit this last year. Their response time is generally speaking very fast for most issues. Several issues required more attention and sadly took months/weeks too resol... See more

Rated 5 out of 5 stars

I had unsuscessfuly tried to use tax software prior to contacting TaxBit. Tax Bit customer service enabled me to upload documents!!! When I had a problem they would find a way to do things. They were... See more

Company replied

Rated 1 out of 5 stars

TaxBit is not extracting the correct data from crypto exchange. Some transactions are missing. Some assets are missing in my Holdings. It shows certain assets in my Holdings which I don't own :). The... See more

Company replied

Rated 4 out of 5 stars

TaxBit, this tax season, 2022, compared to last year's 2021 tax season was "A breeze"! Last year, I could barely breathe or sleep with any Of the SAAS programs... My TaxBit rep Vane... See more

Company replied

Company details

  1. Tax Preparation
  2. also in
  3. Accountant
  4. Cryptocurrency Service
  5. Tax Attorney
  6. Tax Preparation Software

Information provided by various external sources

TaxBit’s cryptocurrency tax software was developed by industry leading blockchain CPA’s and cryptocurrency tax attorneys. TaxBit allows you to easily connect over one hundred cryptocurrency exchanges to your TaxBit account, run your transactions through the U.S. tax code, manage your portfolio with the most advanced crypto portfolio tracking analytics, produce a full audit trail showing exactly how gains/losses are calculated, claim the capital loss deduction, and produce your IRS 8949 cryptocurrency tax forms.


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3.6

Average

TrustScore 3.5 out of 5

376 reviews

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3.6

All reviews

(376)

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Rated 5 out of 5 stars

Very helpful support team

I am very satisfied with the software and how easy it is to upload your files, I also enjoy the help I am receiving along the way from the support team. Haley helped get my wallet uploaded and personally reached out to update me on the process, this takes a lot of stress off of me.

March 21, 2022
Unprompted review
Rated 1 out of 5 stars

Extremly Dissapointed

Their software does not link all transactions regardless if you enter All of your wallets and exchanges in my case, their chat customer service don't have the ability to solve the issues they are more like takers and then refer the issue to what they call (escalation team), I only click in the income form just to see it that will disqualified me from requesting a refund. They have a long way to go on their software. One of their reps wanted me to remember each one of the 123 transactions without cost basis. Isn't that what their software is for?

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Customer Satisfaction

I have been buying, swapping, staking and trading crypto since 2017. When I first got into crypto taxes were easy as I did none of those things. But as time went on and I grew more adventurous, the tax consequences of the swapping, staking and trading began to have greater impact. Trying to keep track of all of it was increasingly hard.

TaxBit has made the process so much easier. They import the data from Exchanges and wallets and sync all swaps, staking rewards and trades. Their service team is very responsive and on line help has been terrific.

Recommend them highly, especially for those who do a lot of swaps, staking and trading.

February 18, 2022
Unprompted review
Rated 2 out of 5 stars

They are just OK nothing to rave about..new and have issues

They do quickly respond to you but never can resolve your issues in a timely manner for tax reporting purposes. My taxes for 2021 are all screwed up because of their APIs not working, and sometimes the software works and sometimes it does not. They have serious growing pains and they are delaying my 2021 tax filings because or THERE ISSUES!!!!

February 15, 2022
Unprompted review
Rated 5 out of 5 stars

TaxBit - Excellent Crypto Tranaction Software…

TaxBit is the best tax transaction software I have ever used. Crypto transactions are complex and their software does an excellent job of reconciling the transactions. I had a number of missing cost basis transactions as I had staked some currency but using their email support, where they replied in 24 hours, I had to delete the transfer in and transfer out staking transactions and the software updated all my transactions in real time. Just GREAT! Really hope they get into TurboTax tax software market as they will eat their lunch.

February 8, 2022
Unprompted review
Rated 5 out of 5 stars

Alex was a great help

Alex was a great help! Being patient with me throughout the whole time, 10/10

February 3, 2022
Unprompted review
TaxBit logo

Reply from TaxBit

Ruben,

We are so happy to hear that you've had a great experience, and that Alex on our Customer Experience team was able to help!

Know that we are always here to assist with anything else!

- Michael

Rated 1 out of 5 stars

No Delete Account function after…

No Delete Account function after testing the software. This is disappointing to have to contact customer service to delete my account.

January 29, 2022
Unprompted review
TaxBit logo

Reply from TaxBit

Brad,

Thank you for taking the time to share your thoughts and experience with TaxBit. It truly helps us improve our platform when users like you take the time to give us feedback.

I'd like to share some context about this particular feature of our platform: Due to the sensitive nature of user's financial and crypto-trading data, we have intentionally placed the Delete Account function in the hands of our experienced Customer Experience and Development team to ensure that the process is handled with care and wholeness.
We may implement a new method in the future, but please know that this decision of our app's capabilities was made with users' utmost security in mind.

Please let us know if there is anything we can do to make your use of TaxBit more positive, and do not hesitate to reach out to our amazing Customer Experience team for any needs you may have!


- Michael

Rated 4 out of 5 stars

Good in the End

Long and frustrating story but now I recommend them. I went through some serious problems with the tax optimizer recommendations. I went to customer service and they weren't helpful. Unfortunately, I had to create a negative review here to get attention but in the end they were able to fix everything. It would have been five stars if they were able to address the issues with their customer service support.

The industry is growing faster than anybody can keep up. They seem like they are doing their best to keep up. I'm going to keep using them and recommend them.

January 24, 2022
Unprompted review
TaxBit logo

Reply from TaxBit

Hi Brett,

Thank you for taking the time to share your thoughts and feedback, and I'm sorry for your negative experience. I see that we have reached out to you personally via email about your concerns, and I look forward to working toward a resolution.

- Michael

Rated 3 out of 5 stars

I was not able to add Coinbase Pro

I was not able to add Coinbase Pro, I followed the directions and put in key, phrase and secret. It came back invalid. I tried several times to no avail

January 19, 2022
Unprompted review
TaxBit logo

Reply from TaxBit

Hi Roger,

I am so sorry to hear that you've had issues with linking Coinbase Pro to your TaxBit account! This is not the experience we want our users to have.

I am going to have one of our incredible Concierge Support agents reach out to you today to help you get this set up and working as it should.

I hope we can get this resolved quickly for you!


- Michael

Rated 1 out of 5 stars

Can't login to my account

Can't login to my account. Customer service is awful.

January 6, 2022
Unprompted review
TaxBit logo

Reply from TaxBit

Hi Jeff,

We understand your frustration. As our customer success team has attempted multiple times to work with you to resolve the login issue and are waiting for a follow up from you on January 12th. Please check your email to follow up with our team.

Rated 5 out of 5 stars

Miranda is a pleasure to deal with

Miranda is a pleasure to deal with. As a new user an first time cryto tax payer she helped me get through all of my issues in a pleasant professional manner Well knowledged in her position, taxbit reccruited a susper star. Thank you Miaranda

December 27, 2021
Unprompted review
Rated 5 out of 5 stars

It's easy to use since initial signup…

It's easy to use since initial signup process to exchange linkage to my tax document creation, the process could not have been easier or more user friendly.

Highly recommend to anyone buying or selling cryptocurrencies on any platform.

December 27, 2021
Unprompted review
Rated 5 out of 5 stars

great customer service

December 14, 2021
TaxBit logo

Reply from TaxBit

Hey there,

Thank you for taking the time to share your review! We are happy to hear you've had a great experience with TaxBit so far, and we look forward to your continued service!

-Alysha

Rated 5 out of 5 stars

Quick and informative help from Miranda

December 8, 2021
Unprompted review
TaxBit logo

Reply from TaxBit

Hey WP,

Thank you for taking the time to share your review! We are thrilled to hear you've received great help from our Customer Experience Specialists!

-Alysha

Rated 4 out of 5 stars

Need easier way to import csv's with mobile phones

Find it hard to import my csv from moonlet on my phone.

November 18, 2021
TaxBit logo

Reply from TaxBit

Hi Todd,

Thank you for taking the time to share your review! We appreciate your feedback, and we are always working on improvements! We are currently working on launching a mobile phone app for TaxBit!

-Alysha

Rated 5 out of 5 stars

Easy to use

Easy to use and integrated with all of my various platforms seamlessly

November 16, 2021
TaxBit logo

Reply from TaxBit

Hey Garret,

Thank you for taking the time to share your review! We are happy to hear you've had a great experience with TaxBit so far, and we look forward to your continued service!

-Alysha

Rated 5 out of 5 stars

Working really well for me to this…

Working really well for me to this point. Integration with the exchanges I use has gone very smoothly so far, aided by their VERY specific/detailed API help screens. Started out with a "basic" subscription, but will likely upgrade, now that I am seeing how well the app works.

November 14, 2021
TaxBit logo

Reply from TaxBit

Hi Jon,

Thank you for taking the time to share your review! We are very happy to hear that TaxBit has made filing your crypto taxes much easier, and we look forward to your continued service! :)

-Alysha

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