I've been using TaxCalc for many years, sometimes doing as many as four tax returns for various family members each year. The user interface is a little dated and possibly confusing for new users, but... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple Steps makes filling in the self assessment relatively easy. Being able to make notes with each entry makes comparison year to year simpler. I had a problem with entering the very long name of... See more
I have used Taxcalc for at least 6 years and find it brilliant and simple and very helpful. I did have this year a lot of problems getting the software downloaded onto my laptop but the person at Tax... See more
Company replied
Still love the tax and accounts product after 15+ years of using. Good to see the product expansions to Groups and Charities. Our only bug bear is with the Companies House Forms module which prevents... See more
Company details
Written by the company
Award-winning tax and accountancy software. TaxCalc is the complete tax, accounts and practice software suite trusted by over 11,000 accountancy firms in the UK.
Contact info
Rubra One, Mulberry Business Park, RG41 2GY, Wokingham, United Kingdom
- 0345 5190 882
- sales@taxcalc.com
- taxcalc.com
4.0
Great
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 week
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Quick resolution
March 2, 2026
Appropriate and helpful advice.
March 2, 2026
Easy to use this software
March 2, 2026
Quick response and issue resolved.
March 2, 2026
Good software but support not always great
I love TaxCalc software but find that the support isn’t always that helpful
March 2, 2026
Reply from TaxCalc
Sorry if you have found that Christine - we always try to do our best to help even when the issue is outside of TaxCalc. Hoping that our response on Monday was able to clarify the issue.
Our issue was not resolved and we were…
Our issue was not resolved and we were promised a call back which did not happen.
March 2, 2026
Reply from TaxCalc
Sorry about that - I can see that our technical team contacted you at 2.26pm on the 2nd March - were you able to resolve the issue based on that?
Reply from TaxCalc
Sorry Sagheer - Checking our system I can see that we provided the details of the Companies House rejection notice - did that sufficiently explain the issue. Our support team maybe able to provide you with more advice about Companies House systems.
Friendly service
Friendly service. Email replied to swiftly and problem sorted on phone immediately.
March 2, 2026
Ultimately my request was resolved to…
Ultimately my request was resolved to my satisfaction and the agent reverted to confirm but it took a long time (possibly due to having to involve a 3rd party)
March 2, 2026
Lots of unfixed issues - beware if planning to use
Lots of unfixed issues, which can happen to anyone so beware when using. Firstly, the software doesn't have audit trail - which is a basic requirement for softwares even those that are being used in house. When raised to support they simply say it's being developed.
Our first issue was not being to roll forward the 2024 tax return to 2025. We were told that our tcs file was corrupted - so nothing could be done. So we redid all our 2025 returns in tax calc - all good then submitted to HMRC. Few months later trying to access the submitted returns and it is not in the software. An hour with support and they don't know what happened to it. HMRC won't allow downloads if you use a software so we have just lost a filed return and have to spend HOURS redoing and resubmitting it - AND it could happen again as the team have no idea why its happening.
February 26, 2026
Unprompted review
Reply from TaxCalc
Sorry Sujashini. This is a very rare case and it was unclear what had caused the data corruption.
Taxcalc had a problem with windows on…
Taxcalc had a problem with windows on my Pc.As a result I could not load it. I have been using Taxcalc for more than 10 years without any problems. Taxcalc needs to correct the issue with Windows. I can’t be the only one who had this problem. Please fix it before the 2025/26 deadline.
January 5, 2026
Reply from TaxCalc
Sorry to hear you had an issue this year - it looks as if you were able to make the appropriate submission though. We are working to solve what we believe caused the problem and it will fine for next year.
Not so good this time
I've been using taxcalc for a few years, but this year there was some error in the software that meant it crashed immediately upon opening. With the tax filing deadline approaching I appealed for assistance, having paid for the software but unable to use it. I eventually got the correct support (which involved me having to go deep into unknown recesses of my computer to rename taxcalc files) but this came after several messages that I sent via different means, reinstalling multiple times, and responses that were unhelpful and slow. It was a stressful experience.
January 31, 2026
Reply from TaxCalc
We're very sorry to hear you had this issue - thank you for your feedback, it is taken on board.
The person I spoke to was very helpful…
The person I spoke to was very helpful and solved my problem in a few minutes.
February 3, 2026
Great support
February 3, 2026
Failure to send
Filled in all the info and it failed to send. Second year running. Used HMRC form and it went through first time
February 2, 2026
Reply from TaxCalc
Thank you for your feedback and sorry you experienced that. I believe we have asked to see the return - please do send that through and we can investigate where the problem lies.
Great software and support
Great software and support. I have a fab Account Manager Ricky Pang who is always happy to help.
February 2, 2026
professional wayEach problem was dealt in a…
Each problem was dealt in a professional and smooth way
February 2, 2026
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