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Vestvej 1, 2770, Kastrup, Denmark
Best customer service I have experienced in a long time thanks to Michella.
Normal human mistake occurred and Michella was able to correct my experience swiftly and with kindness. A rare experience in customer service - thank you
I cannot thank Heinemann Tax-Free in Copenhagen Airport enough for their outstanding service, and a special shoutout to Nete, who went above and beyond to accommodate my unique and demanding requests for my upcoming proposal this fall.
Planning such a special moment involves countless details, and Nete’s kindness, professionalism, and dedication truly made all the difference. From understanding my vision to ensuring every detail was handled with care, she exceeded all expectations. It’s rare to encounter someone who takes such genuine interest in making a customer’s experience perfect.
If you’re traveling through Copenhagen Airport, I highly recommend visiting Heinemann—not just for the great selection and sortiment, but for the incredible staff who make every customer feel valued.
Reply from Taxfree Heinemann
Dear Benjamin,
Your review is highly appreciated. Thank you so much for taking the time to leave such wonderful feedback for Nete and for your overall recommendation. I'll make sure she receives it.
It is an honor to be a part of this exciting journey of yours, and we wish you all the best.
We look forward to welcoming you back to Heinemann in the future.
Best Regards
Michella Pedersen
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