Taxisnetwork Reviews 107

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff, describing drivers as professional, helpful, and courteous. Many found the booking process easy and appreciated the promptness of the service, with drivers arriving on time and providing smooth journeys. However, some people were dissatisfied with the service, citing issues with late arrivals, cancellations, and difficulties with communication. There were also instances where customers reported problems with the delivery service, including drivers refusing to go to the correct destination or cars not being suitable for the requested number of passengers.

What people talk about most

Service

Users describe ambiguous interactions with service. While many customers praise the service, highlighting... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise drivers for being polite,... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. While some customers found the online booking... See more

Delivery service

Consumers have mixed experiences with delivery services. While some customers report positive interactions,... See more

Customer communications

Clients share ambiguous opinions on contact. While some customers praise constant communication, phone call... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Our driver was very professional. There were delays in getting there due to traffic, but he and the company were in constant communication with me. I appreciated this. I imagine this is a daily occurr... See more

Rated 3 out of 5 stars

I booked rides for a wedding through this company thinking they were a local taxi company. They actually request for you via local taxi companies so it's kind of pot luck what you get. We almost misse... See more

Rated 2 out of 5 stars

Sadly our driver arrived almost 15 minutes after the time we had requested meaning we missed our train to the airport. We had allowed exactly 15 minutes buffer not thinking we could need it from the g... See more

Rated 5 out of 5 stars

Terrific service. Communication excellent. Pickup at our location to the minute. Car and license texted to us. Checked that we were picked up. Driver (Mo) excellent, pleasant and helpful. Smooth driv... See more


3.3

Average

TrustScore 3.5 out of 5

107 reviews

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Rated 5 out of 5 stars

Excellent

The operator Anna was excellent over the phone and we agreed a fare without any difficulties whatsoever. I will recommend them to my relatives and friends.

November 14, 2022
Unprompted review
Rated 1 out of 5 stars

Pre-ordered a taxi to take me and my…

Pre-ordered a taxi to take me and my family to the airport at 08:30 as we had a flight to catch. Taxi didn't turn up at 08:30 so I called their customer service who said he was 2 minutes away (a lie). At 08:45 I was told me he was driving up my road (another lie). When I called again at 09:00 their customer service hung up on me. I had ordered another taxi and was in the process of contacting my card issuer (they took a prepayment) when the taxi finally turned up. The driver was very apologetic but naturally I would never use this company again. Avoid.

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

Very good service

I use the company for school run and they are really good. My child travels safe at all times and customer service are very polite

October 10, 2022
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company, booked and paid for a taxi but I needed to cancel it well in advance (7 days) because the person travelling had covid. I tried emailing and contacting the company through all the means of contact on their website but I have had no reply. Quick to take money but never replying to communications.

January 3, 2022
Unprompted review

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