I ordered a silver and a gold glasses chain and was sent a black one instead of gold and i have sent multiple emails and messages on their website. No reply. Absolutely shocking customer service. I... See more
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Excellent quality, unique frames! I absolutely love my zero sunglasses (matt rose tint), I’m always complimented and asked who the brand/designer is. The frames are first-rate, rose tint is super styl... See more
Company replied
I wouldn't recommend buying from this website. I ordered glasses that arrived faulty—understandable, as these things happen—but the return process was a nightmare. DPD provided a photo showing someone... See more
First pair had a loose screw but Taylor Morris quickly rectified the situation by fixing them. Had lots of compliments on my pink lensed zero shades - can’t wait to order a different style for summer... See more
Company replied
Company details
Written by the company
Taylor Morris London is a British eyewear brand established in 2013 in South West London. We embarked on a journey to bring accessible luxury eyewear to the discerning global explorer!
Contact info
74 Golborne Road, W10 5PS, London, United Kingdom
- hello@taylor-morris.com
- taylormorriseyewear.com
2.8
Average
43 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Love my shades
Love my shades. The order experience was smooth and I had received them just in time with no delays!
June 20, 2022
Unprompted review
Reply from Taylor Morris London
Thank you so much for your positive feedback! We're glad to have you as our customer Alefiyah and to see that you’re enjoying your sunglasses.
Best,
The Taylor Morris Team
Very professional customer service and…
Very professional customer service and my new purchase is of high quality. I definitely would recommend buying a pair of sunnies from TaylorMorris!!!
June 19, 2022
Unprompted review
Reply from Taylor Morris London
Thank you for your feedback Chrystyna. We're glad you're happy with our sunglasses and team, we strive in providing the best experience to our customers.
Best,
The Taylor Morris Team
Won't refund items
Ordered 2 pairs of glasses on 4th April, they didn't suit me so returned them. Taylor Morris have now had the glasses back in perfect condition since 19th April and will not process my refund. After multiple emails to the customer services team who have repeatedly said the refund is processing and should be with me soon, I still haven't received my refund of £324.
May 21, 2022
Unprompted review
Reply from Taylor Morris London
Hi Laura,
We're sorry to hear about your negative experience with our returns system, that's definitely not what we want for our customers. The situation has been escalated within the team and we have been making improvements ever since in order to have better communication and information clarity.
Best,
The Taylor Morris Team
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