Taylorswiftmerchstore Reviews 

I ordered and paid for a sweatshirt on October 1, 2023. I have never received my item. I have emailed the listed customer support several times to no avail. I even provided proof that the item has been paid in full. The only response I get is that they will look into the matter and get back with me. The have never gotten back with me on the status.

OMG what is going on? This is the only way to order official Taylor Swift merchandise. We have ordered several times before and have received our merchandise, though sometimes late. I ordered on November 23, 4 items which I was charged immediately for. I paid for 2 days shipping since it said they would not ship till December 15. My son also ordered on November 24, 1 item, which was received within a few weeks. My order still remains unfulfilled. I received a very nice email from the person supposedly in charge of the store on December 24. Many apologies, agreed unacceptable that Christmas gifts were not received, money would be refunded and items shipped and I would see movement of my items on December 26. Here it is December 29 and still remains on site as unfulfilled. I trusted this store as the only official store for Taylor Swift merchandise, have always fulfilled previous orders, I am truly not sure what to think at this point. I believe Miss Swift should get involved and find out why so many of her fans are being disappointed. Of course, my granddaughters still want their items so we are waiting it out. No refund yet, but I am not sure when I have to declare fraud to my credit card company. Please update if you have posted a review and let us all know if anything is received. I will keep my post updated. Thank you

On July 14th, I purchased coasters that were made in the shape of guitar picks from what I thought was the official store. After the order was placed, I received an email that there may be an exchange rate as well as a border cross fee, which I was not happy about - I paid over $41 for these coasters at this point. Several weeks later, the package was still showing as just received by the USPS after entering the country, with no movement. I emailed on 8/14 to find out why it had not moved in several weeks and they said they would resend the item. They never sent me the new tracking number, as I had asked them to do and when I received a small package last week, I had no idea what it could be. Upon opening, I received Taylor Swift Guitar Picks... NOT coasters. I have emailed multiple times now to get this corrected and they have stopped responding to emails altogether, although their refund policy states they will resolve within 24 hours, and it has now been over 48 hours since my first email that is still unacknowledged. They also say they automatically issue a refund on any orders received after 45 business days. If I were to count US business days, that means that to be within 45 days, I would have to receive the product by the 12th of September. I just want what I ordered or a refund at this point and I doubt I will get the product since I cannot even find it on their site anymore. I can only find one set of guitar picks, and that set is not even what I received. The set of 10 guitar picks for Eras Tour is $25. The ones I got are dated 2015 and there are only 6, so I basically got something worth HALF of what I paid, if that. I am so upset that I even purchased anything at all from this company. I should have realized this is not the official store and there are apparently several of them in existence. They indicate they are open Monday through Friday from 9-6, but do not indicate the time zone. The responses I previously received were usually late at night or in the middle of the night, so these are not US hours and, again, they have now stopped responding altogether, since I emailed Tuesday (part of Monday through Friday) around 5 pm my time and it is now Thursday (today and yesterday are also included in Monday through Friday) and I have not gotten any response.