Taylor Walton Reviews 192

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and supportive approach, making complex processes feel seamless. Many highlight the exceptional service received, noting the quick response times and clear communication that kept them informed every step of the way. People frequently mention feeling well-supported and that their needs were understood and addressed effectively. However, some people were dissatisfied with the user experience, mentioning issues with unanswered emails, slow updates, and a perceived lack of urgency. These customers reported that simple queries were often ignored, leading to increased stress and a feeling that they had to repeatedly chase for information. A few reviewers also felt that communication was at times incomplete or confusing, making the process more difficult than anticipated.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Response time

Clients share positive opinions on response times. Many customers praise the prompt and efficient replies to... See more

User experience

Consumers find user experience to be ambiguous. Many customers report a seamless, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to Caroline and her team for a seamless experience while selling my late mother’s home. Special mention to Davinia whose calm, efficient and skilled support was a constant throughout. Also t... See more

Company replied

Rated 5 out of 5 stars

They say moving house is stressful—but not if your lucky enough to be working with Samina & Anne. Honestly, they made the whole legal process feel seamless. Friendly, professional, and genuinely compa... See more

Rated 5 out of 5 stars

I would have no hesitation in recommending Taylor Walton to anyone to act on your behalf in a house sale or purchase. We placed a deposit on a new build in September 2025, selling our house in Hitchin... See more

Company replied

Rated 5 out of 5 stars

We recently sold our house the sale of which turned out to be a long drawn out process. (Through no fault of Taylor Walton) This taught us a lot about how devious some people can be. However the... See more

Company replied


Company details

  1. Law Firm

Written by the company

Taylor Walton are a renowned professional law firm based in Luton, St Albans and Harpenden with services catered for businesses as well as individuals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Quick reply on my emails

Quick reply on my emails, clar in explanation. I recommend them.

January 8, 2026
Unprompted review
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Reply from Taylor Walton

Claudiu,

Thank you for your recommendation! We are very pleased to hear that you were satisfied with our quick response times and the clarity of our explanations.

Warm regards,

The Team at Taylor Walton

Rated 5 out of 5 stars

We used Taylor.Walton's services…

We used Taylor.Walton's services recently to update our wills. We were very satisfied with the experience. Everything was explained with great clarity and completed in a professional and timely manner. We wouldn’t hesitate to recommend them.

April 10, 2026
Unprompted review
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Reply from Taylor Walton

Martin,

Thank you for your kind review and for recommending our services. We are very pleased to hear that you were satisfied with your recent experience updating your Wills with us.

We appreciate your trust in us for such an important matter and look forward to assisting you again in the future.

Warm regards,

The Team at Taylor Walton

Rated 5 out of 5 stars

Caroline and team provided a brilliant…

Caroline and team provided a brilliant legal service that enabled us to move house very quickly and efficiently in a part exchange with a developer. The team provided clear advice and requirements and they were very responsive throughout the process.

April 8, 2026
Unprompted review
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Reply from Taylor Walton

George,

Thank you for your fantastic review! We are delighted to hear that Caroline and the team provided the support needed to ensure your house move was completed quickly and efficiently. Congratulations on your new home!

Warm regards,

The Team at Taylor Walton

Rated 4 out of 5 stars

An efficient and communicative service…

An efficient and communicative service from Taylor Walton dealing with the sale of my mother's house. All done with very little stress in a little under three months. As with all transactions of this nature these days, the hardest part was the identity and AML checks, but their system made it relatively painless.

March 31, 2026
Unprompted review
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Reply from Taylor Walton

Anthony,

Thank you for your review and for choosing Taylor Walton to handle the sale of your mother's property. We are pleased to hear that the transaction was completed in under three months and with very little stress.

Warm regards,

The Team at Taylor Walton

Rated 5 out of 5 stars

Efficient, great communication and knowledgeable

I have had two dealings with Taylor Walton after the passing of my Grandfather. Firstly, the Grant of Probate. Christine was fantastic and supported me a great deal in order to process this as quickly and efficiently as possible. Secondly, Caroline and Grace who managed the sale of the house. Again, this was processed promptly and I was in regular communication throughout the sale.

I have some other matters that need to be dealt with and I have no hesitation in reaching out to Taylor Walton again.

March 27, 2026
Unprompted review
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Reply from Taylor Walton

Louise,

Thank you for sharing your experience and for your continued trust in Taylor Walton. We are deeply sorry for the loss of your grandfather, but we are pleased that we could offer the support you needed during such a difficult time.

We are grateful for your high recommendation and look forward to assisting you with any future matters.

Warm regards,

The Team at Taylor Walton

Rated 5 out of 5 stars

Thank you to Caroline and her team for…

Thank you to Caroline and her team for such an efficient and friendly service!

March 31, 2026
Unprompted review
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Reply from Taylor Walton

Lorraine,

We are thrilled that you had such a positive experience with Caroline and the rest of our Residential Conveyancing team. We will be sure to pass along your kind words to them. Thank you for choosing Taylor Walton!

Warm regards,

The Team at Taylor Walton

Rated 5 out of 5 stars

Professional, thorough, and helpful

Extremely professional, thorough, and helpful throughout the conveyance process.

March 20, 2026
Unprompted review
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Reply from Taylor Walton

Shawn,

Thank you for your kind review! We are delighted to hear that you found our team so helpful throughout the conveyancing process. We will be sure to share your feedback with them.

Warm regards,

The Team at Taylor Walton

Rated 5 out of 5 stars

Highly Recommend

I have worked with three solicitors at Taylor Walton and have received excellent support from each of them. Communication is good and their advice helpful in order to conclude each matter.

March 20, 2026
Unprompted review
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Reply from Taylor Walton

Hi Julia,

Thank you so much for your high recommendation of our services. We are delighted that you have received excellent support from all three of the solicitors you have worked with at Taylor Walton.

We will be sure to share your kind feedback with the team. Thank you for your continued trust in our firm!

Rated 5 out of 5 stars

Massive Thank You to Shalina

We recently used Shalina to help us with the sale of our home, and we couldn’t be happier with the service we received. She and her team was incredibly helpful throughout the entire process, always taking the time to explain everything in clear detail so that we fully understood each step. I highly recommend her to anyone looking for a reliable and knowledgeable solicitor.

March 9, 2026
Unprompted review
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Reply from Taylor Walton

Hi Deepash,

Thank you so much for your fantastic review of our Residential Property services!

We are delighted that you had such a positive experience with the sale of your home, and that Shalina and the team kept you fully informed throughout the process. Congratulations on your successful sale!

Rated 4 out of 5 stars

Highly professional will-writing…

Highly professional will-writing service. Our needs were more complex than average, all dealt with efficiently and effectively. Resultant wills are heavy on legalese, and were not cheap, but that was the requirement, so not a complaint.

March 4, 2026
Unprompted review
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Reply from Taylor Walton

Hi Les,

Thank you for your feedback and for choosing us to assist with your estate planning.

Our goal is always to deliver an efficient and effective service that gives our clients complete peace of mind, and we are pleased to hear that our will-writing services met your requirements.

Rated 5 out of 5 stars

Fantastic service

I had an amazing experience in my property purchase which eventually became time sensitive. Shalina was fantastic in the speed everything was executed and dealt with issues caused by the other party head on to ensure I had a smooth transaction. Thank you

August 29, 2025
Unprompted review
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Reply from Taylor Walton

Hi JP,

Thank you for such a lovely review! We are thrilled that we could help you navigate your property purchase, especially as it became time sensitive.

We are so glad that Shalina provided such an excellent service and we will be sure to pass on your glowing feedback with her and the rest of the team. Congratulations on your new property!

Rated 5 out of 5 stars

Writing my Will

I've been wanting to write my will for 4 years (!) and finally got round to it in February. Rachel Giles guided me through the process, answering all my queries and concerns and offering suggestions. I received my final document this week. Great service - thank you.

February 23, 2026
Unprompted review
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Reply from Taylor Walton

Mrs Hughes,

Thank you so much for your kind words!

We are so glad that we could help you with writing your Will and we are delighted that Rachel was able to address all your queries and provide helpful suggestions along the way. We will be sure to share your feedback with Rachel and the team. Thank you for choosing us.

Rated 5 out of 5 stars

Would highly recommend Paul Stone

Writing on behalf of a friend who has recently used Paul Stone at Taylor Walton for the sale of her house and purchase of her new property. Exceptional service was given throughout the entire process and Paul was an absolute pleasure to deal with every step of the way. He was professional, organised, efficient, had an eye for detail and I would highly recommend him. Thank you

February 15, 2026
Unprompted review
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Reply from Taylor Walton

Hi Laura,

Thank you for taking the time to share your friend’s experience of our Residential Property services.

We are delighted that Paul’s professional, organised, and efficient approach made the process a pleasure every step of the way. We will be sure to pass this glowing feedback on to Paul and the rest of the team. Thank you for recommending us!

Rated 5 out of 5 stars

Big thank you to Tom and Phoebe for…

Big thank you to Tom and Phoebe for working on our house sale. They were efficient, quick to respond and made the process nice and smooth. Highly recommend!

February 10, 2026
Unprompted review
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Reply from Taylor Walton

Hi Dale,

Thank you for your kind words. We are delighted to hear that you had such a positive experience with Tom and Phoebe during your recent house sale.

We understand that a quick turnaround and clear communication are priorities for our clients, and we are pleased we could deliver on both. Congratulations on your successful sale!

Rated 5 out of 5 stars

Moving house is Stressful, but Caroline and Team certainly eased that

I would have no hesitation in recommending Taylor Walton to anyone to act on your behalf in a house sale or purchase. We placed a deposit on a new build in September 2025, selling our house in Hitchin. However due to challenges further down our chain, the whole purchase nearly collapsed. Caroline, Grace and the team kept on top of this, pulling the whole process together and succeeding in getting this across the line in what was a very stressful situation. Her calm approach and sound advice was invaluable as we waded through this process for the first time in 30 years. Thank you Taylor Walton.

January 30, 2026
Unprompted review
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Reply from Taylor Walton

Hi Keith,

Thank you so much for your lovely review and for sharing your experience. Moving for the first time in 30 years is a significant milestone, and we are so pleased we could support you through it.

We will be sure to pass your gratitude on to Caroline and Grace, and congratulations on your new home!

Rated 5 out of 5 stars

Outstanding legal services

I couldn’t rate my experience as a client with Taylor Walton more highly.

I would like to give particular commendation to Zoe in the Private Client Department and Tom in the Residential Property Department. The advice I received was underpinned by significant expertise, very considerate and always useful. They always responded promptly and worked incredibly diligently with outstanding professionalism and kept me well-informed throughout. Communication was always clear and reassuring which made the overall experience smooth, stress-free and a lot quicker than I had anticipated.
I would not hesitate in recommending Taylor Walton for their services and expertise based on my experience.

February 10, 2026
Unprompted review
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Reply from Taylor Walton

Mr Wells,

Thank you for such a wonderful and detailed review of both our Residential Property and Private Client services! We are incredibly proud to hear that your experience with us was smooth, stress-free, and even quicker than you had anticipated.

We will be sure to share your kind words with Zoe, Tom, and the wider team. Thank you for trusting us with your legal matters.

Rated 5 out of 5 stars

Wouldn’t move home without Taylor Walton

Moving house is always stressful but Taylor Walton and Shalina Patel especially, were outstanding. Head and shoulders above the other Solicitors in the chain. I’m glad they were in our corner throughout. Highly recommended.

January 2, 2026
Unprompted review
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Reply from Taylor Walton

Hi Martin,

Thank you so much for your lovely review. We are thrilled to hear that your experience with us made moving house as stress-free as it can possibly be.

We will be sure to share your kind words with Shalina and the rest of our Residential Property team. Thank you for choosing us!

Rated 5 out of 5 stars

Great solicitor

We recently sold our house the sale of which turned out to be a long drawn out process. (Through no fault of Taylor Walton)
This taught us a lot about how devious some people can be. However the sale eventually went through and the only thing that kept my wife and I sane was the amazing service we got from our solicitor Samina Safar. We were always able to speak to her personally, if she were not available she always returned our call within a very short time. Her professionelism goes without saying and her report with us fantastic. Can only recommend her services. Many thanks Samina.

January 8, 2026
Unprompted review
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Reply from Taylor Walton

Hi Christopher,

Thank you so much for your kind words and for sharing your experience. We are delighted that your house sale reached a successful conclusion. While some property transactions can become complex due to external factors, we are so glad that Samina was able to provide the support and expertise you needed to navigate those challenges. We will be sure to pass on your kind words to her.

Rated 5 out of 5 stars

Taylor Walton handled my purchase of my…

Taylor Walton handled my purchase of my new build property efficiently and professionally. I can't fault their service. Definitely recommend using them.

February 1, 2026
Unprompted review
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Reply from Taylor Walton

Hi Neil,

Thank you so much for your recommendation! We are delighted to hear that you had such a positive experience with the purchase of your new build property.

We truly appreciate your support and look forward to assisting you with any future property matters.

Rated 5 out of 5 stars

A friendly and efficient service.

A friendly and efficient service all through the process of creating my Will. Shall certainly be using Taylor Walton again and shall be recommending them to others.

January 8, 2026
Unprompted review
Taylor Walton logo

Reply from Taylor Walton

Hi Lindsay,

Thank you so much for your kind words and for choosing us to assist with your Will creation. We are delighted to heard that you experienced a friendly and efficient service throughout the entire process. We look forward to assisting you with any future legal needs!

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