This company are the best In the game FACTS, service they provide , the selection , the fact they have EVERYTHING, more than smyths and major companies , we always get sent a little extra which they d... See more
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Sneaky Scammers, no order confirmation. Emailed them asking, received order confirmation. Surprise, surprise, didn’t arrive, emailed them asking about it, no response but happy to take my money,... See more
Zero response to emails and Facebook messages reference refund. Refund has taken over two weeks and still no sign of it. Avoid at all costs, just another scammer website. Credit card fraud depart... See more
Scam company, take deposits and then cancel orders - keeping the deposits you've paid. Host illegal gambling targeted at children and smoke around product! (all captured in their livestreams... See more
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AVOID LIKE THE PLAGUE
Minus 1000 stars for this company, actually you can't even call it that. Its run by a bunch of fraudulent people, taking peoples money and paying off their own debts no doubt. You will not see your refund, suppliers would not allow these toxic people stock to sell. All their listed items are fake, Katie prices assets are more real than anything on their website. AVOID.
Worst possible experience ever
Wasn't possible to leave a 0 star rating unfortunately. Like many others order cancelled without a reason why and informed I would receive a refund.
Still no refund after I received the notification I would receive one on the 29th September. Sent numerous emails that were ignored till I threatened taking this to the ombudsman which then promptly received a reply from the "head admin".
Was told the refund would take approx 3-5 working days excluding weekends and Bank Holidays (which is a pointless thing to state as the next bank Holidays we have a Christmas day and boxing day so a completely irrelevant point), since I have still not received a refund and written back and been told its more 7-10 days and that they are happy to provide proof that they have sent a refund and for me to bring it up with my bank.
Again another irrelevant point as the issue can't be with my bank as countless others have still not received a refund and its highly unlikely we all use the same bank and that that is the issue.
Been advised that selling a product and not fulfilling an order or a refund is considered fraud, giving them till the end of play today to come up with either concrete evidence they have processed the refund or for me to receive it as the company is registered with company houses so has legal obligations they must fulfill as a retailer before this is taken further.
*UPDATE*: No refund received by the deadline I gave TCG Cards, warned them I would take this further. Have reported them and the owner to trading standards, my bank is starting the process into back charging and looking into listing them as a scam company ie to prevent others using the same bank being conned like myself. I urge everyone else who has had the same experience to do the same as this is fraud and they as a company must be prevented doing this again and also the bullying/intimadation tactics used afterwards when those out of pocket question where their money is.
*Further Update*: Trading standards have looked into the case and informed me to contact "Action Fraud" which is online form to report Fraud to the police. I will be reporting this today and advise everyone else to, fraud has been carried out and we all shouldn't accept being scammed. He has fraudulently cancelled our orders, held our money and then also sold the product we all paid for, for an inflated rate via discord and card exchanges. We owe future purchasers the right to not being defrauded and also that he should face to consequences for his actions.
Avoid scammer
Same as everyone on here, order was cancelled and received no refund. Contacted the seller and received no response. Now I have to sort this through my bank... would not recommend this store to anyone.
Blocked for enquiring
Customers ordering a particular product received notification of refunds. But refunds have not been actioned. The company has a discord group chat which blocked from and have received no reply from company and out of pocket! Avoid!
Avoid, scammers.
If I could I would leave 0 stars.
Happy to take my money months ago, cancel order 8 days before release and receive an email saying I’ll receive a refund for my £300 order, obviously not received so have had to go through my bank.
Avoid at all costs, I hope this company sinks as it’s just a scam.
Guy says it’s a hate campaign but it’s all just 100% honest feedback for a waste of space.
SCAMMER DO NOT USE!
DON'T USE THIS SCAMMER, Orderd 5 boxs of 25th celebrations... They just scammed me and said they would give me a refund out of the blue without me even asking dint get my money or my items had to contact my bank and sort it out my self, waste of time effort and money! Avoid at All cost would give it a 0 if i could genuinely have no idea how the site is still running.
Scammers
Scammers, avoid at all costs.
Pre-ordered £300 worth of Pokemon Celebration products. No surprise to see it cancelled but the scummy scammer will email you to say they will refund you but they won’t. They’re obviously hoping you don’t notice the money doesn’t go back into your account.
Absolutely disgusting behaviour, I wish I had read the reviews before buying. The bloke is saying there’s a vendetta against him lol. Their isn’t, the reviews are all justifiable correct. What a joke this company is, never again, AVOID!!!!
Stay away!
Stay away!! They take your money then cancel your orders, run by a know scammer!
I was going to leave a 5* but
Only joking, just another one star for one dirty, scamming company.
Like most other people on here had my…
Like most other people on here had my celebrations orders cancelled last week give them 5 working days to get my money back in my bank account they have not bothered also ignoring my email asking about it if anyone sees this use magicmad house are chaos 2 outstanding companys for tcgs and to these scammers you will be hearing from my bank i will get my money back trust me on that !!!!!!
So its now 10 working days since i got the refund emails still no money has been returned to me i got my bank involved now there trying to recover my money and im thinking about taken them to court to i wont be letting this company away with what they are doing to people hurting the tcg that i love i will fight all the way avoid this company at all costs its just not worth all the hurt and drama it will cost you ive won my case and got my money back from my bank months after i bought from this thief company i hope they get prison time for what they have done justice will be done in the end dirty scammer thiefs.
Absolutely useless
Absolutely useless. Completely unreliable. Scammers.
Absolute dirt company
Absolute dirt company. Pre-ordered Celebrations well in advance, it was cancelled with short notice. Got a refund notification and a week on it hasn’t showed up so have to get my bank involved. Avoid at all costs honestly, wish I could give 0 stars.
Scammer And Disgusting
Scammer. If you order you will not receive your items and if they claim they sent a refund you’ll never see the money. Owner is known to scam people especially via Facebook. All social media has comments turned off so they don’t get any hate. Hope to see you in a court one day!
Would give 0 stars if I could
Would give 0 stars if I could, terrible company in all aspects, with none existent customer service, do yourself a favour and burn the money you'd spend here, you'd have more luck recovering it.
Updated honest opinion
Current experience has improved greatly at the moment. I have had issues with the company in the past but have had my items recieved in good hands.
Recently made a trade deal which transitioned perfectly; generally couldn’t fault as tracking was provided to me straight away and communication was on point.
I’m knocking a star off as I do find that a majority of my transitions don’t seem to run smoothly, however they are slightly improving from my own experiences.
I preordered a pokemon celebrations…
I preordered a pokemon celebrations ultra box months ago, to find an email in my inbox that the order has been refunded with no reason as to why, and i am still waiting for the refunded money to show up in my account, the ironic thing is i found these reviews and emailed them asking for any confirmation to put my mind at ease that the reviews where a vocal minority, and was told they order exclusively from pokemon so they have more stock than other sellers, AVOID AT ALL COSTS NOTHING THEY SELL WILL REACH YOU
Complete scam
Complete scam. Ordered months ago and still dealing with trying to get my money back. Sent around the houses saying the order wasn't through their company and their site isn't part of the same business.
Has 'last one left' for hard to find celebrations premium ETB that has been there for weeks, so seriously doubt anyone ordering will get this item.
Do yourself a favor and avoid this site, you will not get anything you pay for.
Refund not arrived
I bought 2 Celebrations ETBs and a mini tin, as stated in all previous reviews, all preorders were cancelled and supposedly going to be refunded. I received notification from the portal they use during transactions that I was refunded. My money is still nowhere to be seen. I will wait the 5 business days until Tuesday, and then, as others have said, will have to go to my bank and speak to the fraud team. Shocking service and no communication over the refunds. Seems like a scam to me. Avoid.
1 Celebration ultra premium and 1ETb…
1 Celebration ultra premium and 1ETb pre order got cancelled, still waiting for my refund just like others..Tuesday is the deadline for your company. My order number is #4659 £207.40 GBP refund i am looking at. Please refund ASAP before it gets all messy. Thank you.
pre-ordered celebrations
pre-ordered celebrations, got cancelled, said i would be refunded, haven't got refund, just like hundreds of others, this guy should be in prison, simple as, illegal activity just to get some pokemon cards, be a human being damo, you are useless
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