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Rated 1 out of 5 stars

It's a scam website. Prices are low to fool people into making a purchase. No legitimate website would sell a $3k booster box for a 1/5th of the price. The website mentions returns and refunds on prod... See more

Rated 2 out of 5 stars

Don't order the mystery packs. You'll most likely get £15 worth of cards and pay £30 for them. The "rare" I got was bent. Rude support tried to tell me that the materials in a holo make cards bend a... See more

Company replied

Rated 1 out of 5 stars

This is a fake site, has already been taken down. The “too good to bw true prices” are fake, email & phone do not work. DO NOT ORDER FROM THEM. Reviews are fake as well.

Rated 5 out of 5 stars

I’ve got nothing but good things to say about TCG Masters. The websites great, the prices are great, the Instagram is well worth a follow and Brad running the show is a top man. Customer service is se... See more

Company details

  1. Trading Card Store

Written by the company

TCG Masters - Specialists in Pokemon TCG, Over 40 years of expertise striving to ensure value for money! We Love to Play...


Contact info

2.7

Poor

TrustScore 2.5 out of 5

39 reviews

5-star
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1-star

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Rated 1 out of 5 stars

It's a scam website

It's a scam website. Prices are low to fool people into making a purchase. No legitimate website would sell a $3k booster box for a 1/5th of the price. The website mentions returns and refunds on products and that it's secure but it's not. Do not trust any service that uses crypto and bank transfers as the only payment method as there is absolutely no recourse to you as the buyer should there be any issues. There is no direct contact number and the only number listed online is for the unnamed company registrar. Do not, and I repeat, do not under any circumstances make a purchase from this website!

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

This is a fake site

This is a fake site, has already been taken down. The “too good to bw true prices” are fake, email & phone do not work. DO NOT ORDER FROM THEM. Reviews are fake as well.

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Delivered one day early for the new release which is excellent for any future releases
Great price on the bundle deal, well packaged and safely delivered

March 28, 2023
Rated 5 out of 5 stars

Great website

Great website, very quick delivery and packaged with care.
I would happily recommend tcgmasters and I will definitely be buying from them again.

March 28, 2023
Rated 5 out of 5 stars

Really happy, will shop again 5*

Tried the mystery pack and was really fun, got a slab that I'd have otherwise never have even thought of, a gold origin forme palkia from astral radiance which is around the value i paid which is great :) Would definitely buy again, its good to see a mystery pack that is actually pretty random, I'd buy a mystery pack to get something random I'd never usually buy and this definitely ticked that box. Plus really quick turn around and packaging was super safe and secure.

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

Very good seller.

You are a very good seller, sending products as quickly as you can and providing good enough protection for the items.
Had a wonderful shipping and pulling experience from them!

March 28, 2023
Rated 5 out of 5 stars

Very user friendly site as well as top tier customer service.

I used this company on a couple of accustoms and from my experience they have amazing customer support as well as an easy to use website. I sent an email in regards to help with an order and the response time and help provided was exquisite. I would highly recommend to any Pokemon collectors as the services they offer are almost never seen on other sites.

September 6, 2022
Unprompted review
Rated 2 out of 5 stars

Don't order the mystery packs

Don't order the mystery packs. You'll most likely get £15 worth of cards and pay £30 for them. The "rare" I got was bent. Rude support tried to tell me that the materials in a holo make cards bend at angles I've never seen before unless they've been stored very poorly. A friend also ordered one and had a similar expierience, albeit without the bent card. I'm only giving it 2 stars because it actually turned up. Wouldn't bother myself ordering from here again.

Edit/Update: Bend was a lot more than 5 degrees. As stated to you, I’ve never seen a card bend that heavily before unless it was stored badly but you wouldn’t listen to that. I know the difference between holo bend and an unnatural one. I understand you aren’t always going to do well in a mystery pack, please don’t make me sound like I was expecting the best possible outcome and would moan otherwise. Most mystery boxes have at least near the value of the pack not 50% less was what I was trying to say.

December 23, 2021
TCGMasters logo

Reply from TCGMasters

Hi Haydon, I would just like to address a few points here and what you sent us in an email which you thanked us for our prompt response for.

Firstly it saddens us to hear you are unhappy but at no point were we rude to you Haydon. We have simply given factual information including a very clear product description on our website and do not accept your claim of a "damaged card"

You pulled a rainbow rare from our mystery packs, which had a very very slight curvature (less than 5 degrees (you sent us photos which show minimal at best curvature) which any Pokemon collector would know does happen to cards frequently due to the holo used in the production of the cards. This is not a bend nor a crease so is not damage, the rest of the card as displayed in YOUR pictures is absolutely spotless. To clarify, these cards leave us in perfect shape and are packed to keep them in perfect shape using industry standard top loaders, sleeves and high quality bubble mailers etc.

I think in this case you have been unhappy that you have not pulled a "big card" (meaning one of the chase cards or the £1000+ PSA 9 first edition Dark Charizard holo available in these packs and looked for every possible opportunity to find error in the product you have bought.

Unfortunately Mystery packs are just that, a mystery, we try to provide as much value as possible in them, but when you have multiple cards worth £150+, a main prize worth over £1000 and other prizes and cards totalling over £4500 in the black packs some packs will naturally contain less value than others.

Unlike official Pokemon packs which you could open hundreds of and get nothing, we guarantee a certain level of card you WILL get in all of our mystery boosters to ensure every customer receives a certain level of value.

I hope this gives you a good view on our position and an explanation to those viewing this of the truth behind this rather erroneous review.

Rated 5 out of 5 stars

Wow, great service!

Wow! What can I say about TCGMasters? The service is quick and easy. The products are fantastic and arrive in excellent condition. Brad is easy to talk to and knows his products unlike other sellers. I will definitely continue to purchase products from Brad and TCGMasters!

May 8, 2021
Unprompted review
Rated 5 out of 5 stars

5 star company

5 star company. Can’t fault them in the slightest. Great communication and no issues what so ever can buy with confidence.

April 15, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service , highly recommend to purchase Pokemon products from ,very speedy delivery all packaged in mint condition :) Thankyou so much for your services

April 5, 2021
Unprompted review

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