First time ordering from this company. Ordered on the Monday, arrived on Wednesday all well packaged. Great sampler selection available. Couple of the ones must have been out of stock so company... See more
Company replied
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I had expected delivery next day by DHL. The order was sent by royal Mail who proved as suspected to be totally unreliable. Meaning delivery took 4 days and we need to collect from their offices!
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Given my recent concerns over shipping from the EU, I was hankering for a Nicaraguan gordo. Being the only UK retailer I'd found to fulfil my needs, I took a chance on a new venture. Boy, did... See more
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You sits is orderly and simple to use from a laptop or iPhone. I originally visited your site because I could not find a local distributor that had La Flor Dominicana's Andalusian Bull in stock. The c... See more
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Company details
Written by the company
The Cigar Holder is a professionally managed cigar shop, manufacturer, and supplier of handmade leather goods such as cigar leather cases and holders. We pride ourselves on product quality and strong customer service.
Contact info
Landmark House, 1 The Broadway, IG10 2FA, Loughton, United Kingdom
- 07932760924
- contact@tchcigars.com
- tchcigars.com
4.6
Excellent
375 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Was expecting big things after reading…
Was expecting big things after reading the great reviews about the 5 cigar mystery sampler and seeing the discription promising premium new world boutiqe or cuban cigars but when it arrived sadly it was disapointing ended up with 2 cigars by gurkha an unman which is a budget cigar not premium and no cuban in sight i thought there would be a least 1 cuban and to top it of the best cigar was the late hour churchill but a petit panatella safe to say i wont be returning to purchase anytime soon package was decent
February 27, 2026
Unprompted review
Reply from The Cigar Holder Ltd.
Good afternoon Hayley,
Thank you for taking the time to leave your feedback. We’re sorry to hear the 5 Cigar Mystery Sampler wasn’t what you were hoping for.
The purpose of our mystery boxes is to offer an element of surprise and variety, giving customers the chance to try different cigars they may not usually select themselves. Because of that, we’re unable to guarantee specific brands or origins including Cuban cigars, unless this is clearly stated in the product description. That said, every cigar included is selected to meet our quality standards and offer strong value at the price point.
If you’re looking for particular brands, vitolas, or Cuban cigars specifically, you’re always welcome to order individual cigars directly from our website so you can choose exactly what suits your taste.
We appreciate your comments about the packaging and we’re glad you enjoyed the Late Hour Churchill. If you’d like any recommendations tailored to your preferences, please feel free to email us and we’ll be happy to help.
Thank you again for your feedback.
Best Wishes,
The Cigar Holder
Delivered With care
I loved the care you handled the package with. And the boveda packs as well.
January 29, 2025
Fast and reliable.
February 4, 2025
As always delivers everyone with a…
As always delivers everyone with a touch of class.
January 24, 2025
Great selection
Great selection, good communication beta to check on stock before placing order.
January 21, 2025
Arrived super quick and the Cuba cigar…
Arrived super quick and the Cuba cigar box was more than I expected really lovely my husband will love it
January 16, 2025
Very fast delivery
Very fast delivery, very well packaged and loved the free gift. Would highly recommend *****
December 25, 2024
Great smooth tasting cigars definitely…
Great smooth tasting cigars definitely buy again
December 17, 2024
A very pleasant experience
Shipment to US was faster than expected and cigars were reasonable and packed with care. I will be ordering again from this great company
November 29, 2024
Out of stock items
I have amended my review as the company have gone over and above to rectify the situation. I have received a full refund for the missing item and complimentary bottle of Rum. Would definitely order from them again!
December 16, 2024
Reply from The Cigar Holder Ltd.
We are truly sorry to hear about the issues you've encountered with your recent order. We completely understand your frustration, especially after the money was taken from your account and the rum was out of stock without proper follow-up.
Please accept our sincere apologies for the inconvenience caused, both by the lack of communication regarding the missing rum and by the difficulties you faced when trying to contact us. This certainly isn’t the standard of service we aim to provide, and we are genuinely sorry for any distress this has caused.
We can confirm that the refund for the rum, and the delivery charges has now been processed and should reflect in your account shortly.
Once again, we apologise for this experience, and we appreciate your understanding.
Best Regards,
The Cigar Holder Team
Great service
Ordered a gift for my dad. Quick delivery and very well wrapped. Would shop again.
November 30, 2024
Not smoked mine yet but swift delivery…
Not smoked mine yet but swift delivery and response
Great selection
December 7, 2024
I bought a selection and they are just…
I bought a selection and they are just lovely 😊
December 3, 2024
Very helpful and informative
Exchanged a few messages, very helpfull and quick informative replies with to the point images, fast shipping, everything went smooth
October 13, 2024
Reply from The Cigar Holder Ltd.
Hi Antonis,
Thank you for your kind words! We're glad you found our responses helpful and efficient. It was a pleasure assisting you, and we're thrilled everything went smoothly. Looking forward to serving you again!
Kind regards,
Nico
I ordered three cigars
I ordered three cigars
And it came in a lovely packaging and well protected and humidified
they also ship my order in the same day. I ordered it one of the best website that I dealt with.
October 16, 2024
Unprompted review
Reply from The Cigar Holder Ltd.
Hello Abduleah,
Thank you for your wonderful feedback! We’re delighted you enjoyed the packaging and care we put into your order. It’s great to hear your experience with us was one of the best. Looking forward to your next visit!
All the best,
Nico
Good price
Good price, swift delivery & a free Cigar holder! Impressed, will use again.
October 12, 2024
Reply from The Cigar Holder Ltd.
Hello Simon,
Thank you for the fantastic feedback! It’s wonderful to know you appreciated the price, swift delivery, and the extra cigar holder. We’re delighted to have made a great impression and look forward to your next visit!
All the best,
Nico
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