Novero Gaming Store Reviews 295

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Excellent CS. Was informed about product not in stock the next day after order was made. They said restock is about 10 days later, but received the shipment in less than 2 weeks, satisfied with the fa... See more

Rated 5 out of 5 stars

Very fast delivery, I got my headset stand within 3 days. The package is very well protected. However, I found out that the headphone stand was white in colour despite I ordered the black one. Neverth... See more

Rated 4 out of 5 stars

Got my E Element x2000 keyboard last few days. The keyboard looks great and solid. However there has no free mousepad include in the box where the website is written “free mousepad will be given” or b... See more

Rated 5 out of 5 stars

My bad for raging, hmmm first time online purchase so its my mistake,item delivered is probably the university staff holding it until next week. Good to know my item arrived. Pardon the mistake! Great... See more

Company replied

Company details

  1. Computer Store
  2. Computer and Accessories Store

Information provided by various external sources

Official distributor of Redragon and Sades Gaming in Malaysia Official dealer of Razer, Logitech Gaming, Steelseries, Corsair Gaming and Plantronics Gaming


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

295 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast & Reliable

The delivery is very fast, everything is being updated and informed from time to time. Excellent service, keep it up!

February 27, 2018
Unprompted review
Rated 4 out of 5 stars

Trusted seller with excellent CS, need better delivery company

Excellent CS. Was informed about product not in stock the next day after order was made. They said restock is about 10 days later, but received the shipment in less than 2 weeks, satisfied with the fast delivery. If delivery is other more trusted companies and not pos laju which dumped my package (value over RM100) among my shoes without even calling me would make this seller perfect.

January 20, 2018
Unprompted review
Rated 5 out of 5 stars

Best

I got the best service and also i trust this seller as the item received is in good condition and the spec of the item is true.

January 6, 2018
Unprompted review
Rated 1 out of 5 stars

False advertising and bad customer service

False advertising. Website says 1-2 days of delivery, did not get any update/tracking number until 2-3 days after purchase. When I get a tracking number it is 6 days after purchase date. Shipment number from ABX Express does not update progress of delivery(Just says no records available for the shipping number). When asked why was it not 1-2 days of delivery, no answer was given. Now I know which shop to buy from as a LAST resort.

December 14, 2017
Unprompted review
Novero Gaming Store logo

Reply from Novero Gaming Store

really sorry for what you have experienced, i believe your purchase was an item that was out of stock and was written in description about the estimated date of delivery. For asking us about delivery date, we will be keen to know where did you communicate with us as it is very important to us to know the area of improvement.

Rated 5 out of 5 stars

It is good to deal with you guys

It is good to deal with you guys. But please change the courier, i surely hate how ABX Express done their jobs. Takes up to 4 days to received and the item hold for too long. 🤷🏽‍♂️

December 3, 2017
Unprompted review
Rated 4 out of 5 stars

Great

Great. But the website has to be updated frequetnly to avoid confusion for available items.

December 1, 2017
Unprompted review
Rated 5 out of 5 stars

Easy, Fast & Systematic

I'm very satisfied during the purchasing exp. You will get notifications from various platform such as SMS, Fb messenger and Email which helps me to keep 24/7 notified of my order. Keep it up TDC!

November 30, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look