My invoice for an item I wanted to order went from free shipping to $160 for shipping - more than half of the cost of what I wanted to buy, because I live in the capital of the Yukon - I cancelled my... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The on process for ordering was straight forward, however I had issues paying with my visa, which appeared to be on the website. Not sure if this was do to volume orders. Called customer service who... See more
Company replied
Communication could have been a bit better, but overall ordering from TDot Performance was a good experience. This was my first order with TDot Performance and they did a very good job with fair prici... See more
Company replied
Didn't have the part I wanted in stock at the good price. Wanted to sell me basically the same thing same manufacturer for $150 more and offered 10% off... TDot reached out to me, and tried their... See more
Company replied
Company details
- #3 of 3 best companies in Auto Parts Store
Written by the company
TDot Performance is one of Canada's leading automotive aftermarket retailers and proud to be Canadian. With over 1 million products from over 250 of the world's top aftermarket brands, we have everything you need for your vehicle, including performance parts, exterior accessories, interior accessories, wheels & tires and more.
Contact info
Toronto, Canada
- 1-800-276-7566
- support@tdotperformance.ca
- tdotperformance.ca
3.9
Great
808 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
February 11, 2026
Unprompted review
Reply from TDot Performance
Hi Elizabeth,
Thank you for your feedback. We look forward to your next order.
Regards,
Patrick
Reply from TDot Performance
Hello George,
Thank you for your feedback. We appreciate your comment on the pricing and we look forward to your next order.
Regards,
Patrick
Was quick to be shipped out but now it…
Hasn’t shipped out yet,it’s been one week today,I don’t know what’s the hold up?
February 1, 2026
Reply from TDot Performance
Hello Claude,
I would like to sincerely apologize for the delay in your order. I would like to get a better understanding of what happened and work with you to address your experience. Please email me at patrickhamilton@tdotperformance.ca with your order number so we can further discuss the issues you are facing.
Regards,
Patrick
Good customer service
I purchased a brake kit but needed to cancel it because I ended up needing brakes immediately. They took care of it right away. I would use them again
February 5, 2026
Reply from TDot Performance
Hello Adam,
We appreciate you spending the time to write an evaluation. We are pleased to help you in any manner that we can. Looking forward to your next purchase.
Regards,
Patrick
Only criticism so far is its been 3…
Only criticism so far is its been 3 business days since I placed my order and it has not shipped out yet.
Or if it has I have not been informed.
February 2, 2026
Reply from TDot Performance
Hello,
We are sorry to hear that you have not received an update regarding your order. I would like to gain a deeper understanding of the situation and collaborate with you to address this issue. Please contact me via email at patrickhamilton@tdotperformance.ca wiht your order number so that we can further discuss and resolve the issue.
Regards,
Patrick
Good communication and competitive pricing
February 5, 2026
Reply from TDot Performance
Hi Luke,
Thank you for writing us a review. We look forward to your next order.
Regards,
Patrick
Discount code issue
I had subscribed to emails and was given two discount codes (HELLO5 and 0O9716E97X) however both unfortunately did not work during the order process (order 1000586542). I’m hoping the rest of my experience goes smoothly. Thanks!
February 4, 2026
Reply from TDot Performance
Hi Saiyaz,
Thank you for your comments. We sincerely apologize that you were unable to apply the discount to your order. We will look into this matter and take steps to improve our system. That said, I would appreciate the opportunity to work with you personally to address your concern. Please feel free to reach out to me at patrickhamilton@tdotperformance.ca, and we can work together to assist you promptly. Thank you for your understanding.
Regards,
Patrick
Reply from TDot Performance
Hi Shawn,
Thank you for your review. We look forward to your next order.
Regards,
Patrick
Good quality products
Good quality products. Last order for my Silverado was rear tinted tail lights and they are great fitment and perfect amount of tint. They had it in shipment right away. Thanks
January 15, 2026
Reply from TDot Performance
Hi Jeff,
We are thrilled to hear that you had such a fantastic experience with us. We would love to see how those tail lights look at your car. Looking forward to your upcoming purchase.
Regards,
Patrick
1st time buyer, great hassle free experience!
I've been lurking TDot's website for a year or so and finally bit the bullet and made My 1st purchase last weekend. I bought a Hypertech tuner at a really great price and it arrived 3 days later!
I placed a call to customer service just to check on my transaction and the rep was excellent and sorted out everything.
I highly recommend TDot as a place to check out before looking anywhere else, ESPECIALLY out of country...You may just save yourself not only money, but headaches with shipping, brokerage fees and time.
February 1, 2026
Unprompted review
Reply from TDot Performance
Hi Ash,
Thank you for the wonderful feedback. Your review inspires us to continue delivering excellence. Thank you for doing business with us and we look forward to your next order.
Regards,
Patrick
Shipping is NOT always free.
Shipping is NOT always free.
Despite repeated claims that shipping is “always free,” that is not the case. If Purolator decides an additional charge applies, this retailer simply passes the cost on to the customer and shrugs it off as “not our fault.” They also incorrectly claimed my address was rural, which it is not.
Here’s how the process works: you place an order, then are told the part is “special order” and that once you confirm, the order cannot be changed or cancelled. After you agree, you are then notified that shipping is not free and that you must pay additional freight. Since cancellation is no longer allowed, you effectively have no choice but to accept the charge. They then call to collect payment for the so-called “free” shipping, and finally add tax on top of that.
This practice is misleading and leaves the customer trapped after the fact.
As for the part itself - well, Tdot didn't make it, so they get no credit for its quality; all they did was facilitate a sale, and they did that in a distasteful way.
February 4, 2026
Unprompted review
Reply from TDot Performance
Hi Dan,
I am so sorry to hear that you had a bad experience with us. We acknowledged your concerns regarding the additional shipping fees. I would appreciate the opportunity to work with you personally to address your concerns and find a solution that meets your needs. Please feel free to reach out to me at patrickhamilton@tdotperformance.ca, and we can work together to assist you promptly. Thank you for your understanding.
Regards,
Patrick
Always a great company to deal with.
February 4, 2026
Reply from TDot Performance
Hello,
I appreciate your comments. We look forward to your next order.
Regards,
Patrick
Reply from TDot Performance
Hi Eric,
We appreciate your time to give us your feedback. We look forward to your next order.
Regards,
Patrick
STAFF WAS FRIENDLY AND PRODUCT WAS…
STAFF WAS FRIENDLY AND PRODUCT WAS AVAILABLE. PRICE WAS ALSO GOOD.
February 4, 2026
Reply from TDot Performance
Hi Nathan,
Thanks for the great feedback! We're so glad you were satisfied with our customer service and you found what you were looking for at a good price!
Regards,
Patrick
Quick and easy to place an order
Quick and easy to place an order. I like dealing with a Canadian company rather than an American company. I’d rather my money was spent with a Canadian middleman.
February 4, 2026
Reply from TDot Performance
Hi Michael,
Thank you for your support. We are happy to hear that you are satisfied with how user friendly our website is. We look forward to your next order.
Regards,
Patrick
Everything is straight forward and easy…
Everything is straight forward and easy to understand.
February 3, 2026
Reply from TDot Performance
Hi Michael,
We appreciate your valuable feedback. We look forward to your next order.
Regards,
Patrick
Reply from TDot Performance
Hi Lyndon,
Thank you for sharing your feedback and for your continuos support. We'd love to do more transactions with you.
Regards,
Patrick
EDIT: they made it right - Remove it from the website if it's not available.
Didn't have the part I wanted in stock at the good price. Wanted to sell me basically the same thing same manufacturer for $150 more and offered 10% off...
TDot reached out to me, and tried their best to work with me and come up with a solution.
The price change is still not ideal, but i do appreciate the support from TDot Staff and will order from them again.
January 31, 2026
Reply from TDot Performance
Hello Ryan,
We value the time you took to write an assessment. We also want to apologize for the issue you encountered with the product that you ordered. I understand how frustrating this situation can be, and I want to assure you that I'm here to help. I would appreciate the opportunity to work with you personally to address your concerns and find a solution that meets your needs. Please feel free to reach out to me at patrickhamilton@tdotperformance.ca, and we can work together to assist you promptly. Thank you for your understanding.
Regards,
Patrick
Reply from TDot Performance
Hi Calogero,
Thank you for writing us a review. We are happy that you were satisfied with how fast our service was. We look forward to your next order.
Regards,
Patrick
Reply from TDot Performance
Hi Allan,
Your review inspires us to continue delivering excellence. We're happy to learn that you were satisfied with how Del assist you with the order. We look forward to the opportunity to serve you again in the future.
Regards,
Patrick
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