Tea and the gang Reviews 57

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I've been trying to buy their chocolate latte powders online for 3 months now but they only offer one flavour. Ive messaged them several times but just get robbed off with some crap about them moving... See more

Rated 1 out of 5 stars

I failed to see the recent reviews about Tea and the Gang,so I paid and waited for the order to arrive. Eventually my email was responded to by the company owner who stated “false information was circ... See more

Rated 1 out of 5 stars

I setup a subscription with them for nearly £95 a month which included a rather indulgent amount of tea but I was so enthusiastic. The first order arrived and the tea was beautiful so I continued th... See more

Company replied

Rated 5 out of 5 stars

Been here a few times now the lovely lady at the front of house is so welcoming and very knowledgeable. I've tried a few but favourite so far is the chocolate caramel matcha latte. You can take aw... See more

Company details

  1. Tea Manufacturer
  2. Tea Store
  3. Tea Wholesaler

Information provided by various external sources

www.teaandthegang.com Premium tea with personality! Offices in Norway and the UK, worldwide shipping available.


Contact info

2.0

Poor

TrustScore 2 out of 5

57 reviews

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1-star

Replied to 62% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Absolutely delicious

Absolutely delicious! I ordered the Apple & Lavender Powder Latte and, well my goodness it was so tasty, and looked like the most comforting drink i've ever seen! It truly is a hug in a mug! i'm yet to try the other ones i have purchased yet because they only came today and i'm completely full now! :-) Lovely company, thank you!

March 1, 2022
Unprompted review
Rated 5 out of 5 stars

Loose tea yes.. matcha needs experimenting with

Saw these on social media and gave them a go. Glad I chose to get not only the matcha caramel but the Dragon Chef loose tea too as the powder hasn't really done it for me. The tea was amazing (although be careful towards the end..gets a bit hot 🔥) They also sent me some sample tea bags of the other teas they do. Edit: ordered a few times now and i love the butler and can't do without rat race now. They are quick to reply on FB messenger and happy to help with any issues in their power.

February 5, 2022
Unprompted review
Rated 2 out of 5 stars

Disappointing

I saw an ad in Instagram and the colours of the teas looked amazing. I bought La Patissiere and the Voyager powder latte drinks and it took a real long time to get to my place. The packaging is so small it fits in the mailbox, honestly was waiting for bigger sizes, should have checked that before buying. The full package contains 25g of powder. That is very little.

Whoever made their packaging, should be ashamed. It is a re-closable bag. One should peel off the top part and then the bag should be able to be opened. I had to cut it completely open with scissors since the glue/whatever hold the top closed, was glued directly to the reseal.

I tried this La Patissiere and yeah... it is not smooth so when drinking it, I can feel the powder in my throat. Not great.

Too bad since I was looking forward to these teas.

January 21, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing tea and lovely company

I saw these colourful lattes advertised on Instagram, which made me want to buy them. As I was browsing on the website, I saw they had some intriguing tea flavours as well so I bought some of them.
I phoned up to get some help from customer services with linking my order to my online account and the gentleman I spoke to was very helpful and friendly.
The lattes are very colourful and flavorful, I am very happy with my purchase. The tea infusions are also very tasty, I will definitely be buying more.

January 7, 2022
Unprompted review
Rated 4 out of 5 stars

Need more tea than stated but absolutely gorgeous

Im sorry to say Tea and the Gang but I agree with everyone thats said you need more powder than stated. I too have tried different milks, different ratios of milk and water and different sized cups/glasses and you do need to use loads more. When I first brought your smallest serving of the Apple and Lavender I used it up within a few days. Its way better to buy the bigger one which did last me alot longer. Theres absolutely no way a light teaspoon is enough for a mugs worth of drink. Apart from that I absolutely LOVE the Apple and Lavender hot or cold with whipped cream on top. I even made a bullet proof latte when I was doing keto. I will continue to buy but yes you need to get the amounts right because its not correct and more than one person has said this now

October 26, 2021
Unprompted review
Tea and the gang logo

Reply from Tea and the gang

Hello Chantelle, it is so amazing to hear that you enjoyed our Apple & Lavender powder and that you are now buying bigger packs - Welcome to the gang!

We totally agree that you should find the amount of powder that works for you and always suggest that people should add more powder if they like a stronger flavour. When we launched the lattes last year we did launch with a 2.5g per serving suggestion but received lots of feedback that this was too much powder and after experimenting we felt that 1.5g (light/half teaspoon) produced a fine drink that was not overpowering. I do also think that the milk choice can impact the overall drink, so we will try and work harder on this over the coming months and see if we can offer a better recipe card with our shipments. Thank you so much for the feedback and for your orders, it really means a lot to us ;)

Rated 5 out of 5 stars

As a coffee addict i only discovered…

As a coffee addict i only discovered tea maybe 5/6 years ago. Being a perfectionist i like to find the best. While on holiday in Portugal i discovered this tea , the butler (earl grey). Drinking this tea was like a poesy going through my mind. I could taste so many different flavours. The only earl grey that does not have this bitter after taste.
Also the customer service is great. The respond pretty quickly to messages as i was trying to find where to buy the tea in Lisbon.
What a great experience.
Just ordered mine , can’t wait to try their other teas.
Many thanks to the team.

September 4, 2021
Unprompted review
Rated 5 out of 5 stars

Delicious teas ☺️

My order arrived very quickly. The presentation and packaging of the teas is wonderful, they would make great presents but I'm keeping my teas for myself!! I see some negative reviews of the powders but I've just used the salted caramel latte with the recommended serving size, and it was delicious.

It might not have the same texture or taste as other drinks but that's because it doesn't contain artificial flavours and thickening gums that some of us have sadly become accustomed to.

Can't wait to order more!

August 5, 2021
Unprompted review
Rated 1 out of 5 stars

Need to use the whole packet for any flavour

I purchased a variety of the smaller packs after seeing the stunning pictures on Instagram. I love tea and healthy drinks so I wanted to try these. Expensive but as it said 16 servings per packet it wasn't too bad. However when I followed the directions for how much to mix in, all I could taste was the milk. End up having to use about three heaped teaspoons for flavour and so I'll only get about 3-5 servings from each small packet which was £6. Not worth it at all and I'm very disappointed. Will never purchase from this company again.

July 15, 2021
Unprompted review
Tea and the gang logo

Reply from Tea and the gang

Hello Gabbi, we are really sorry to hear that you did not enjoy our latte powders. You should not need more than 2.5g of powder (1 heaped teaspoon max) to 300ml of milk. So the fact you are using 3 heaped teaspoons (7.5g) of powder is just too much. I would suggest using slightly less milk and perhaps even changing your milk (Not sure of what you are using) and see if you have any success. Our powders are made from natural ingredients and not packed with any sugars or artificial flavours/fillers, so we do recommend to add a little extra powder (2.5g heaped teaspoon) to 300ml of milk if you like a strong drink and also a squeeze of honey, agave/maple syrup as it really boosts the flavours. We personally only use 1.5g to 300ml of milk and find that is more than enough to have a nice flavour. Thanks for giving us a try and if we can help at all with some recipe guides, please just email us over at info@teaandthegang.com

Rated 5 out of 5 stars

Amazing customer service

I messaged asking a question, expecting nothing special but I have never met a more helpful customer service person. They had such a quick response and were so passionate about their product that I decided to go with their personal recommendation. I had been given a coupon code which I messed up at the checkout and they gave me a refund straight away. So glad I came across this wee business and cannot wait to try more of their products!

July 1, 2021
Unprompted review
Tea and the gang logo

Reply from Tea and the gang

Hi Emma, thank you so much for the amazing feedback it was a pleasure to help you. Welcome to the gang!

Rated 3 out of 5 stars

Not for us I’m afraid.

We were really excited to receive these but unfortunately they didn’t quite hit the mark for us. We purchased The Sheriff, The Voyager, La Pattisiere, Hippie and Ice Scream. The colours are nice although perhaps not as bright as some of the pictures with the recommended amount of powder so more is needed to achieve this. We also didn’t do enough research to see you had to add syrups or honey to sweeten them as they are an acquired taste which wasn’t for us or our customers who trialled them, even with things added unfortunately. We tried with two different milks, different water temperatures and ice cream but still couldn’t find a recipe we were happy with so have decided not to offer them at our coffee shop. Perhaps offering small sampler boxes to purchase so businesses don’t have to commit to purchasing larger quantities of the powders would be an idea as this would have saved a fair bit of disappointment on our end and provided a better service all round.

June 16, 2021
Unprompted review
Tea and the gang logo

Reply from Tea and the gang

Hi Emma, I am really sorry that the powders did not work out at your cafe. We have lots of cafes all around the world serving our lattes with great success but we do accept they might not be to everyones taste. We are working on some better training material in order to make the perfect latte every time and we hope this can improve our overall success moving forward. We wish you all the best for the future and thank you for giving our lattes a go.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, very kind and helped me straigt away. I like their company values, and the teas i recived are super cute and taste very good.

May 27, 2021
Unprompted review
Tea and the gang logo

Reply from Tea and the gang

Hello Oda, it is really nice to hear that you enjoyed our teas and thank you for the amazing feedback, it was a pleasure to help you. Welcome to the gang!

Rated 2 out of 5 stars

Disappointing

The images on the adverts of these look stunning - and the descriptions made them sound delicious...
Turns out they're neither.
Really bland and very expensive for the amount of powder you need to get any flavour.
I'll use them up because they are drinkable but they're absolutely nothing special and I wouldn't recommend or re purchase.

May 3, 2021
Unprompted review
Tea and the gang logo

Reply from Tea and the gang

Hello, we are sorry to hear that you did not enjoy the lattes. We recommend following the following recipe to get the best results:

HOW TO MAKE

• Scoop 1.5 grams of powder (1 light teaspoon worth) in a standard sized mug (around 330ml). Adjust powder quantity to the size of your mug.
• If needed, sweeten with a squeeze of honey, agave/maple syrup (Or equivalent sweetener)
• Add a splash of boiling hot water and whisk, or stir until the powder is fully dissolved.
• Top up with steamed, or cold milk of your choice.
• For cold brews just add some ice.
• Enjoy!

Here are a couple of videos of drinks we made:

https://www.instagram.com/reel/CJp1AD4Fgw4/
https://www.instagram.com/reel/CKLqasiFbRS/
https://www.instagram.com/reel/CJRDnHPF44R/

It is always important to remember that our powders are made from natural ingredients and contain no added sugar, or hidden nasties. So it is best to sweeten to taste and you can always add a little more powder to bring out more colour and add a stronger flavour. You should not need much more than 2.5g (heaped teaspoon) to 300ml of milk though.

Rated 5 out of 5 stars

Join the tea gang, absolutely awesome

Just ordered the free tea a few days ago and only pay postage and omg the tea is amazing.

I got 5 free samples and ive drank 4 in two days. The packaging is so cute and the quality and flavours are amazing.

I havnt had a bad one. Really like the Xmas one, the early grey and the Caribbean cool.

Just about to place a proper order and I think i will order a mixed box as they are all lovely.

Really impressed and great for Xmas presents too.

The order came within days as well.

Absolute winner for tea fans, I’m totally part of this tea gang!

November 20, 2020
Unprompted review
Tea and the gang logo

Reply from Tea and the gang

Hello, thank you so much for giving our teas a try, we are really pleased to hear you enjoyed them. Welcome to the gang!

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