On the 20th of january I have placed and paid an order from Italy. On the 20th of february I have sent the 7th reminder without reply because I did not receive nor the goods or a refund !!!
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See what reviewers are saying
I’ll start by saying I really do like the product especially the fruit infusions and until last year would have given 5 stars September placed an order free biscuits were offered but didn’t a... See more
Found Tea Palace teas just before COVID hit and have been a committed customer since. Love the huge range of delicious variations on Earl Grey especially Rose Grey and lavender Grey for evenings and... See more
Arrived in good time, despite current situation. I bought a refill pack, 200g, loose leaf tea. Gentle flavour, I like the mallow flowers and blue cornflowers. However, I was a tiny bit disappoint... See more
Company details
Written by the company
Tea Palace was founded in 2005 and continues to grow from strength to strength. As a nation of tea drinkers most of us know very little about where our tea comes and the different types of tea that are available to us. Our goal is to pioneer a world of the highest quality teas and infusions while helping our customers understand the origins, health benefits and flavours behind our finest selection of loose leaf teas.
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- 020 3582 2336
- info@teapalace.com
- teapalace.co.uk
2.3
Poor
218 reviews
Hasn’t replied to negative reviews
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Fast response from order.to delivery
Fast response from order.to delivery. Tea caddy well packaged.
December 9, 2020
Excellent online service
December 7, 2020
Verdict - excellent
I purchased a container of Builders Brew and an extra packet of the same for a friend who loves a mug of good strong tea. Verdict - excellent.
Thank you for a well packaged parcel. Hopefully you have a new customer.
December 1, 2020
Always good service
December 1, 2020
Tea Palace has always provided…
Tea Palace has always provided excellent teas and quick efficient service. I am delighted with this company!
November 18, 2020
Best Green tea with flower ever!
November 12, 2020
Excellent!
I have been buying teas here for a few years - and will continue to do so!
November 10, 2020
The tea is all delicious
The tea is all delicious.
I don't know if blending is good or the ingredients are good, but it's really good.
I'll order it again.
I'm promoting it because I like it so much. My friends called me "an unofficial ambassador of TEA PALACE".
November 10, 2020
Excellent Service and goods very well…
Excellent Service and goods very well packaged
November 7, 2020
Excellent experience!
Easy to order items desired, communication on order and shipping clear, items shipped in a timely manner and arrived in good shape. Would happily order from this place again.
November 6, 2020
The fall pumpkin spice blend was great
The fall pumpkin spice blend was great. Nothing artificial. All real, natural ingredients in the bag. Very enjoyable for cool fall nights in Chicago.
November 5, 2020
I am pleased with the service
I am pleased with the service. I am exited everytime I cover a new taste. But it is so sorry that you don't have the Mezcla de los muertos anymore. Perhaps it will come back some day. Greetings
November 5, 2020
The best biscuits
This must be one of the quickest and easiest buys to complete with delivery that was prompt. I bought biscuits all arrived in perfect condition and their biscuits are the nicest!
October 16, 2020
The finest tea in the world.
October 14, 2020
Tea Palace has the best teas!
Tea Palace has the best teas! I’ve tried several flavors, and they are all strikingly rich and delicious. My mom enjoys the green teas. I like the strong, robust flavors, but anything I’ve tried has tasted great. My favorites are Palace Breakfast, Earl Grey, Madagascan Vanilla and Apricot Dream. I am altogether thoroughly pleased with them all. I know you sometimes have variety packs for trying new flavors. But sometimes I’m not interested in the ones pre-chosen. Maybe an offer of pick-and-choose-yourself variety packs with suggestions in certain directions (fruity, nutty, etc.) could be added. Instead of buying sample-sized, a discount on 8-10 flavors in a variety box of sample-sized packs would be really cool. I’ll be buying from you guys forever! Thanks!
October 13, 2020
Very helpful
I ordered a gift for a friend. The order was shipped on time, but never arrived. The staff were very kind about getting this resolved and ensuring my friend got her present, and I greatly appreciated that.
October 5, 2020
Unprompted review
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