Really fast and clear response from Support, not some bullshit that you see other places. Defo recommended it for others. The best Customer Service you could ask for as a up and coming Develope... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Irene was so helpful and nice. I really appreciate talking to humans, not bots who genuinely care about providing the best support to the customers. And even though my issue had couldn't be solved te... See more
Company replied
Love Tebex for all my digital goods that I sell. It's been a great relationship professionally, and the friendly and kind service that we receive is awesome. I wish the answers back were a little qu... See more
Beside the fact that i like Tebex as platform and its features because it really suits me exactly what i needed i think the best thing of Tebex is the support team they have one of the best i'... See more
Company details
Written by the company
Tebex is a worldwide payments platform designed to help monetize your online gaming communities. We specialize in end-to-end solutions via our game server web stores, as well as over 120 payment options for clients to purchase their products. Tebex supports delivery of digital goods via a secure platform, with amazing support to help you get started right away. We have store options available for Minecraft, Ark, FiveM, Rust, CS:GO, and more.
Contact info
United Kingdom
- feedback@tebex.io
- tebex.io
3.9
Great
665 reviews
Replied to 51% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Was straight to the point, fast with fixing the issue!
Was straight to the point, no playing around at all! Some of the fastest support I have had!
December 21, 2024
Unprompted review
Reply from Tebex
Hi ResinBran,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you found our support fast and efficient. Your feedback means a lot to us and motivates us to keep providing the best service possible.
If you ever need assistance again, don’t hesitate to reach out—we’re always here to help!
Kind regards,
Jack Denton
Support Supervisor @ Tebex
I got scammed by this company
I'm dissapointed and felt scammed. I bought a mod to ARK survival ascended that doesn't work properly on my PC and they refused to refund and even told me that I can get banned in future when I report that thing to paypal, lol such a scammer company, be careful.
December 1, 2024
Unprompted review
Reply from Tebex
Hello there,
Thank you for sharing your feedback. We sincerely apologize for any frustration you’ve experienced with your purchase and the support you’ve received. We understand how disappointing it can be when something doesn’t work as expected.
To assist you further, we kindly ask that you re-contact us via this link: https://www.tebex.io/support-customer-form. If you can provide proof that the mod isn’t functioning correctly on your PC, we’ll be happy to investigate this matter thoroughly.
Please note that we do have a 14-day refund policy for ARK mods, and we’ll need to review your previous communications to ensure everything is handled in line with our policies.
We truly value your trust and want to ensure you feel supported, so please reach out to us through the provided link so we can work toward a resolution.
Kind regards,
Jack Denton
Support Supervisor @ Tebex
OK platform, absolutely horrible support
Platform is OK but alternatives have in certain areas surpassed it
Absolutely horrible support. All the chat support do is redirect you to send an email and over email it feels like speaking to an AI that is prohibited from writing "I don't know the answer" so instead it hallucinates and writes something vaguely relevant to your question.
Would recommend anybody using it to migrate before you run into an issue they will refuse to solve
November 1, 2024
Unprompted review
Reply from Tebex
Hi Jakob,
Thank you for taking the time to share your feedback. We deeply apologize for the communication issues you’ve experienced with our support team, as this is certainly not the standard we strive to maintain at Tebex.
We pride ourselves on providing quality support, and we take your concerns very seriously. I can personally assure you that we do not use AI for support responses; all of our team members are dedicated professionals aiming to resolve your concerns as efficiently and effectively as possible.
To help us better address your specific issue, we kindly ask you to re-submit a request through our support system. I will ensure that it is reviewed promptly and that we work toward a satisfactory resolution for you. https://www.tebex.io/support-customer-form
Your feedback is invaluable in helping us improve, and we appreciate your patience as we work to address this.
Kind regards,
Jack Denton
Support Supervisor @ Tebex
Don't trust those people
Don't trust those people ! i had a problem with a fake internet site where i bought something, they took money from my account as apparently i signed a contract with them for an subscription that i never did ! It was "onlytechn.vip", one day after Tebex took money from my account by paypal, i never purchased something from them! i think all these fake sites a working together ! so if you see something weird going on block your card directly, because they will never stop taking money from your bank account and they give your informations to others so that they can also steal money from you !
November 28, 2024
Unprompted review
Reply from Tebex
Hi Jo Na,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and we’d like to clarify some points that might help resolve this matter.
Tebex is a Merchant of Record, which means we handle payments for online stores run by content creators, such as game servers and communities. Any charge appearing on your PayPal account would have been made by someone with access to your PayPal account and authorized the purchase. Tebex itself does not initiate transactions without consent.
We take security and customer concerns very seriously. If you believe this transaction was unauthorized, we recommend contacting PayPal immediately to report it and secure your account. You can also reach out to Tebex Support directly with any details (such as a transaction ID), and we’ll investigate further to provide you with the necessary information. After reviewing our ticket queues I was unable to locate a ticket referencing onlytechn.vip and the URL onlytechn.vip does not seem to exist online.
We want to assure you that Tebex does not share any customer information with third parties for fraudulent purposes. We strictly adhere to data protection laws and ethical business practices.
Regards,
Declan,
Head of Support, Content & Safety, Tebex
Fraudulent company
This is one of the most fraudulent and morally depraved companies I have ever encountered.
My son who just turned 14 had placed orders in 1 of their online shops, totalling the amount of 240+ euros and basically draining his whole bank account. We noticed the large withdrawals on his account and confronted him about it.
Now we run into a wall trying to revert the purchases he made, where the actual shop (freshSMP) hides behind Discord and the company behind it (Tebex.io) states that he waived his rights to a 14 day withdrawal by accepting terms not even in his native language!
These practices are downright disgusting and I cannot recommend anyone to EVER do business with companies like this!
November 25, 2024
Unprompted review
Reply from Tebex
Hi Bart,
Thank you for taking the time to share your experience with us. I can understand how upsetting it must have been to discover unexpected transactions on your son’s account. We deeply value the trust of our customers and take concerns like yours very seriously.
Tebex provides the payment infrastructure for online stores like FreshSMP, enabling them to offer digital gaming products. As part of the purchasing process, buyers are required to review and accept the store’s terms of service, which outline important policies regarding refunds and withdrawals. These terms are provided in English, the supported language on our platform, and it’s essential that buyers understand and agree to them before completing a purchase. While we strive to ensure these terms are clear, responsibility for reviewing and accepting them ultimately rests with the purchaser.
These policies are a standard part of digital transactions and are designed to ensure transparency and fairness for both buyers and sellers.
That said, I truly empathize with how challenging this situation must have been for your family. Protecting payment information is vital, as we are unable to control who may access a card. To help prevent similar issues in the future, we recommend enabling parental controls and closely monitoring online activity.
Regards,
Declan,
Head of Support, Content & Safety, Tebex
Great customer support is given
Great customer support is given! Quick responses from Autumn and Matt on the support team with my shop issues. Everything was explained clearly and was resolved quickly
November 26, 2024
Unprompted review
Reply from Tebex
Hi Inespa,
Thank you so much for your kind review! We’re thrilled to hear that Autumn and Matt were able to help resolve your shop issues quickly and clearly. Our team works hard to provide great support, and we’ll be sure to pass your appreciation along to them.
Regards,
Declan,
Head of Support, Content & Safety, Tebex
Tebex has its positives and negatives
Tebex has its positives and negatives. On the plus side, their customer service team, including Charlotte, Mathilde, Matt, and Autumn, responds relatively quickly, often solving issues within a few hours, which is commendable. However, utilizing Tebex comes with hefty fees, and their policy changes, especially regarding content restrictions, can be frustrating for creators. The platform's approach to content moderation can feel overly strict and sometimes hypocritical, as they do not consistently enforce policies against stores that steal work. While some improvements are needed, their effective customer service earns them some credit. Overall, Tebex has room for growth.
October 30, 2024
Unprompted review
Reply from Tebex
Hi Barth,
Thank you for sharing your thoughts with us. It’s fantastic to hear that our customer service team—Charlotte, Mathilde, Matt, and Autumn—has left a positive impression. They work hard to assist our users quickly, and I’ll be sure to pass along your kind words to them.
We understand the challenges creators face, and we’re committed to maintaining a platform that’s both safe and fair. Content moderation is a key part of this, and while we strive for consistency, we know there’s always room for improvement. The gaming environment evolves constantly, and we often need to adapt to ensure we’re protecting creators using our services. This includes advising on packages that may conflict with our Acceptable Use Policy (AUP) or the Partner License Agreements (PLA) of our partners. Any guidance from our Content and Safety team is always intended to safeguard your business interests and maintain compliance.
We value feedback like yours as it helps us grow and improve. If you have specific suggestions or ideas, we’d love to hear them. Thank you again for your honesty and for being a part of the Tebex community.
Best regards,
Declan,
Head of Support, Content & Safety, Tebex
Tebex is a Lifesaver
Everything. Seller protection is a lifesaver, and I will never forget it. Thankyou thankyou thankyou so much!!!
You guys are better than any other platform I use.
November 18, 2023
Unprompted review
Reply from Tebex
Hi Frost Gens,
Thank you so much for the amazing feedback! We're so happy to hear that our seller protection has been a lifesaver for you. We take great pride in offering the best support and protection possible, and it’s wonderful to know it made such a positive impact.
Your kind words mean a lot to us, and we're grateful to have you as part of the Tebex community.
Regards,
Declan,
Head of Support, Content & Safety, Tebex
Best support
November 14, 2024
Unprompted review
Reply from Tebex
Hi Gia,
Thank you for the great feedback! We're so glad to hear that you’re happy with our support.
Regards,
Declan,
Head of Support, Content & Safety, Tebex
Tebex haven't helped me at all
I've opened a dispute with Paypal because I've received in my balance account a charge that was not made by me. I wrote just immediatly to them and they sent me to write to Tebex an email to receive support. Note that this company doens't have assistency in my native language (Italian) so I've received an email in english, spent time translating it (where they kept insisting that maybe was a member of my family behind it when I was clear about that, none of them is involved with my payment cards in anyway), spent another extra time writing and traducing in the clearest way possibile the situation as they requested and... they haven't responded me. Zero support. They still have collected the amount even if I don't have any account with them (Tebex). At least if in doubt, they could have suspended my account and made a more accurate verification but instead, they have preferred the money. Very disappointing and untrustworthy.
October 30, 2024
Unprompted review
Reply from Tebex
We’re truly sorry to hear about your experience and completely understand how distressing an unauthorized charge can be. Please know that we take these matters very seriously and are committed to helping you resolve this situation.
In cases like this, we strongly recommend reaching out to your bank, card issuer, or payment processor as soon as possible to report the unauthorized transaction. They have the tools to safeguard your account and initiate an investigation to address this promptly.
To clarify, Tebex does not have the ability to block specific cards or payment methods directly, but we are here to assist in any way we can. If you’ve already opened a dispute with PayPal, you are welcome to close it and reach out to our customer support team via this form: https://www.tebex.io/support-customer-form. Our team will work with you to understand and resolve the issue.
We understand the frustration and inconvenience this situation has caused, and we appreciate your patience. Please don’t hesitate to reach out to us again if you have any further concerns or questions.
Warm regards, Jack | Support Supervisor @ Tebex
Company have bad business practices and…
Company have bad business practices and will make it impossible to cancel a hidden subscription. Have had to take this up with my bank. Do not ever ever ever sign up for any premium VIP that uses this payment company
November 11, 2024
Unprompted review
Reply from Tebex
We’re truly sorry to hear about your experience, and we understand how frustrating this situation must have been for you. At Tebex, we strive to maintain transparency and provide excellent service, so it’s concerning to learn that this was not your experience.
If you encounter any future issues or concerns, we kindly encourage you to reach out through our support form at https://www.tebex.io/support-customer-form. Our team is always here to assist and ensure your experience is a positive one.
Thank you for bringing this to our attention, and we hope to regain your trust moving forward.
Warm regards,
Jack | Support Supervisor @ Tebex
To scared
Some people are just too scared of tebex, because they thing they can get scammed. To be honest i had the exact same feeling about this, but i thought to myself why not give it a try, and here i am writing a 5 star review. Tebex is just awesome and doesn't scam any people. I really watch out in the internet so i won't get scammed etc. But this website is just amazing. I just think yall are to scared. come on... what are you waiting for, use tebex now!!!
Best regards!
June 23, 2024
Unprompted review
Reply from Tebex
Thank you for taking the time to share your experience and leave such a glowing review! We completely understand the initial hesitations some may have when trying something new online, and we’re so glad you gave Tebex a chance. Your feedback means the world to us, and we’re thrilled to hear that we exceeded your expectations.
We’re committed to providing a trustworthy and reliable platform, and it’s wonderful to know you feel the same way. If you ever need assistance or have questions in the future, our team is here to help. Thanks again for your support—welcome to the Tebex community!
Warm Regards,
Jack Support Supervisor @ Tebex
Tebex Review
I'm a creator at Tebex, and I have to say that Tebex is the best at what it does! I can also mention that the support is impeccable, very attentive and fast!
November 9, 2024
Unprompted review
Reply from Tebex
Hi Sandra,
Thank you so much for your fantastic review! We’re thrilled to hear that you’re enjoying your experience as a creator at Tebex and that our support team has been able to assist you quickly and attentively.
Your feedback means a lot to us, and we’re proud to have you as part of the Tebex community.
Regards,
Declan,
Head of Support, Content & Safety, Tebex
Great customer support with quick…
Great customer support with quick responses. Appreciate the help!
October 1, 2024
Unprompted review
Reply from Tebex
Thank you so much for your kind words! We're thrilled to hear that our support team could assist you quickly and effectively. Your appreciation means a lot to us, and we’re always here to help if you need anything in the future. Thanks again for choosing Tebex!
Warmest Regards,
Jack, Support Supervisor @ Tebex
The overall service as a whole is great…
The overall service as a whole is great and I appreciate everything Tebex does to ensure everyone is taken care of.
October 31, 2024
Unprompted review
Very professional and prompt support.
October 25, 2024
Unprompted review
Reply from Tebex
Hey,
Thank you for the great review! We strive to continually provide our customers with professional, timely responses, and we truly appreciate you taking the time to share your feedback with us.
If there’s anything else we can assist you with, please feel free to reach out. We're here to help!
Warm regards,
Tebex Support Supervisor
Jack Denton
I was scammed but quickly refunded.
I was scammed. However, after reaching out to Tebex Support, I received a full refund within two days. Their response was incredibly quick! I am grateful to the Tebex Support Team!
October 24, 2024
Unprompted review
Reply from Tebex
Hello Mei,
Thank you for your wonderful feedback! We're thrilled to hear that your experience with our checkout support team was both smooth and efficient. At Tebex, providing top-notch, responsive service is our priority, and we're delighted we could meet your expectations.
If there's ever anything more we can assist you with, please don't hesitate to reach out. We’re always here and ready to help!
Warm Regards,
Support Supervisor
Jack Denton.
they did amazing and i just love their…
they did amazing and i just love their work and i hope they continue it!
October 23, 2024
Unprompted review
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