Really fast and clear response from Support, not some bullshit that you see other places. Defo recommended it for others. The best Customer Service you could ask for as a up and coming Develope... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Irene was so helpful and nice. I really appreciate talking to humans, not bots who genuinely care about providing the best support to the customers. And even though my issue had couldn't be solved te... See more
Company replied
Love Tebex for all my digital goods that I sell. It's been a great relationship professionally, and the friendly and kind service that we receive is awesome. I wish the answers back were a little qu... See more
Beside the fact that i like Tebex as platform and its features because it really suits me exactly what i needed i think the best thing of Tebex is the support team they have one of the best i'... See more
Company details
Written by the company
Tebex is a worldwide payments platform designed to help monetize your online gaming communities. We specialize in end-to-end solutions via our game server web stores, as well as over 120 payment options for clients to purchase their products. Tebex supports delivery of digital goods via a secure platform, with amazing support to help you get started right away. We have store options available for Minecraft, Ark, FiveM, Rust, CS:GO, and more.
Contact info
United Kingdom
- feedback@tebex.io
- tebex.io
3.9
Great
665 reviews
Replied to 51% of negative reviews
Typically replies within 2 weeks
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Reply from Tebex
Hi Vari,
Thanks for the enthusiastic review — we’ll take that as high praise!
We’re really glad to hear you’re enjoying the experience with Tebex. If there’s ever anything we can help with, don’t hesitate to reach out.
Best regards,
Declan
Head of Support, Content & Safety
Tebex
DO NOT USE IT IS A MASSIVE SCAM
Charged me nearly £40 for something on a game and gave me an error message after I had paid and been charged and now the purchase history on the site says payment declined, even though I have proof of the purchase and neither the creator nor the store are going to take liability. DO NOT USE THIS SITE IT IS A MASSIVE SCAM
April 19, 2025
Unprompted review
Reply from Tebex
Hi Morgan,
We're really sorry to hear about your experience.
From what you've described, it appears that the transaction did not complete successfully and what you're seeing on your bank statement is a temporary pre-authorization hold, rather than an actual charge. This is a common banking procedure when a payment attempt fails—your bank reserves the funds temporarily, but they are not withdrawn.
These holds are typically released automatically within a few business days. If the pending amount doesn’t disappear from your account within that time, we recommend reaching out to your bank for more information on their specific policy and timeline for releasing pre-authorized funds.
Thank you,
Declan, Head of Support, Tebex
Amazing customer support really love…
Amazing customer support really love it! W tebex
April 18, 2025
Unprompted review
Reply from Tebex
Hi Extra Stuff,
Thank you so much for the kind words — we’re thrilled to hear you had such a great experience with our customer support!
We truly appreciate the support, and it’s always awesome to see a big W for Tebex! If you ever need help again, we’re just a message away.
Best regards,
Declan
Head of Support, Content & Safety
Tebex
Misleading products for kids
My son is very disappointed with his purchase because no where does it state in this store that the obsedian rank kit is only available once every 5 days if you die. Based on the buy page, it does not state this, so they are essentially taking advantage of kids pocket money. I gather they don't offer refund. But they should update the product description on obsidian rank page to indicate this. So that kids have the full picture and can decide if they want to part with their pocket money for something so temporary. I hate to think they are taking advantage of kids.
April 17, 2025
Unprompted review
Reply from Tebex
Hi Lalitha,
Thank you so much for taking the time to share your feedback — and more importantly, for advocating on behalf of your son and other young players. I completely understand how frustrating it must have felt to see a lack of clarity around the Obsidian Rank kit’s limitations, especially when it involves a child’s hard-earned pocket money.
You’re absolutely right to expect that product descriptions should be clear and upfront, particularly when younger audiences are involved. We agree wholeheartedly that transparency is key, and it’s thanks to honest feedback like yours that changes are made.
I’m really glad to hear the store has since updated the product description to make this more understandable for children — that’s an important step.
I do hope the gesture of free crates helped show some goodwill and recognition of the situation.
Your voice matters, and we genuinely appreciate you sharing.
Warm regards,
Declan
Head of Support, Content and Safety, Tebex
Great and fast support
April 15, 2025
Unprompted review
Reply from Tebex
Hi Michael,
Thank you for your kind words!
We’re really glad to hear you had a great experience with our support team and that we were able to assist you quickly. If you ever need help again, don’t hesitate to reach out — we’re always here for you.
Best regards,
Declan
Head of Support, Content & Safety
Tebex
Absolutely love Tebex!
April 1, 2025
Unprompted review
Reply from Tebex
Hi Alpha,
Thank you so much — we absolutely love hearing that!
We’re thrilled that you’re enjoying your experience with Tebex. Your support means the world to us, and we’re always here if you ever need anything.
Best regards,
Declan
Head of Support, Content & Safety
Tebex
Terrible experience
Terrible experience, they don’t give refunds and always stand behind the creator which is ridiculous. I can’t believe these people get away with this even when you clearly send errors.
April 8, 2025
Unprompted review
Reply from Tebex
Hi Tyler,
Thank you for taking the time to share your feedback — I’m truly sorry to hear about your negative experience.
Tebex operates as a Merchant of Record, meaning we manage payment processing, tax compliance, and customer support on behalf of game servers and digital content creators. While we support our creators when they operate within our guidelines, we also hold them accountable if they breach our terms or fail to deliver on their promises.
We completely understand how frustrating it can be when something doesn’t work as expected. While refunds for digital products are generally limited due to the nature of instant content delivery, we do take error reports seriously. If there's clear evidence of a failed delivery or technical issue, we actively work with both the creator and the buyer to help reach a fair resolution.
Thanks again for bringing this to our attention — we’re here to help however we can.
Best regards,
Declan
Head of Support, Content & Safety
Tebex
Went to purchase something
Went to purchase something. Got an error. Emailed them and this is the response.
hank you for reaching out to us.
At Tebex, we are committed to providing a secure and seamless experience for all our customers. As part of our ongoing security protocols, we occasionally review transactions to help protect against potential risks.
During your recent checkout attempt, your payment was flagged by our internal security systems. While the specific reason for the flag isn't immediately clear, the activity raised enough concern for us to make a cautious decision to decline the transaction.
If you believe this may be a mistake, please ensure that any VPNs or similar tools are disabled, as they can sometimes interfere with the payment process. Using your standard IP address may help resolve the issue. However, if the problem persists, we regret that we will be unable to accept your payment at this time.
We appreciate your understanding and cooperation.
They know exactly why this is happening it is their error message after all... And ZERO help.
April 7, 2025
Unprompted review
Reply from Tebex
Hi Vego,
Thank you for taking the time to share your experience — I’m sorry to hear that your transaction was declined and that our response didn’t meet your expectations.
As part of our role as a Merchant of Record, Tebex is responsible for ensuring secure payment processing across thousands of creators and game servers. This includes using automated fraud prevention systems to protect both buyers and sellers from unauthorized or high-risk transactions.
We understand how frustrating it can be when a purchase is unexpectedly declined. While we do provide general guidance about the cause — such as the potential use of VPNs, mismatched billing details, or flagged IPs — these decisions are made by our security systems to safeguard the broader community. For security reasons, we’re not always able to disclose specific internal risk triggers.
That said, we’re always open to reviewing cases where buyers feel their transaction was wrongly declined. If you haven’t already, feel free to follow up with our support team at https://www.tebex.io/contact, and we’ll be happy to take another look.
We appreciate your understanding,
Best regards,
Declan
Head of Support, Content & Safety
Tebex
I got my credit card hacked and lost 44…
I got my credit card hacked and lost 44 euro
AND THEY USED IT ON CUSTOMER SUPPORT
I PAYED FOR THEIR MEMBERSHIP WHAT IS THIS
April 9, 2025
Unprompted review
Reply from Tebex
Hi Jad,
I’m very sorry to hear about your situation — that’s incredibly frustrating, and I completely understand your concern.
If your credit card was used without your authorization, the first and most important step is to immediately contact your card provider or bank. They are responsible for protecting you in cases of fraud and can initiate a chargeback or refund process under their buyer protection policies.
As the Merchant of Record, Tebex handles payment processing and support for digital content and game server purchases on behalf of creators. We do not sell or offer memberships directly to buyers, so it's possible the charge in question was processed on behalf of a third-party service.
However, as mentioned earlier, your card provider has all the tools available to help you with cases of fraud.
Kind regards,
Declan
Head of Support, Content & Safety
Tebex
Great customer service
Great customer service! The Content & Safety team, especially Matt and Milo, helped make my store more organized and professional than ever before. Thanks to Tebex, everything looks better and runs smoother. No hidden fees, just clear and reliable service!
April 8, 2025
Unprompted review
Reply from Tebex
Hi Kimo,
Thank you so much for your kind words — we’re thrilled to hear you had such a great experience with our Content & Safety team!
I’ll be sure to pass your feedback along to Matt and Milo — they’ll be delighted to know their support made such a positive impact on your store. It’s great to hear that everything is now more organized and running smoothly. We’re also glad you value our commitment to transparent, reliable service with no hidden fees.
Thanks again for being a part of the Tebex community — we’re always here if you need anything!
Best regards,
Declan
Head of Support, Content & Safety
Tebex
Fast service
I asked for service and they were able to awnser all of my questions perfectly and within 24 hours!
April 1, 2025
Unprompted review
Reply from Tebex
Hi Baba,
Thank you for your kind feedback!
We’re really happy to hear that our team was able to answer all of your questions clearly and within 24 hours. Providing fast, accurate support is something we take pride in, and it’s great to know we delivered that experience for you.
If you ever need anything else, we’re always here to help!
Best regards,
Declan
Head of Support, Content & Safety
Tebex
Tebex has been an incredible platform…
Tebex has been an incredible platform over the past four years, enabling me to successfully monetize my FiveM scripts and share them with other communities, I look forward to continuing to work with Tebex in the coming years.
March 28, 2025
Unprompted review
Reply from Tebex
Hi Power Scripts,
Thank you so much for your amazing feedback — and for being with us for the past four years!
We’re truly honored to have supported you in monetizing your FiveM scripts and sharing your work with other communities. It’s creators like you who make the Tebex platform what it is, and we’re incredibly proud to be part of your journey.
We look forward to continuing to support you in the years ahead and can’t wait to see what you create next!
Best regards,
Declan
Head of Support, Content & Safety
Tebex
Matt you are a life saver
Matt you are a life saver. Matt got my store back up in less than 24 hours thank you very much.
Huge Thanks!
March 26, 2025
Unprompted review
Reply from Tebex
Hi Saggin Chair,
Thank you so much for the amazing feedback!
We’re thrilled to hear that Matt was able to get your store back up and running so quickly — I’ll make sure your kind words are passed along to him. He’ll be delighted to know he made such a difference!
Huge thanks to you as well for being part of the Tebex community. If you ever need anything, we’re always here to help.
Best regards,
Declan
Head of Support, Content & Safety
Tebex
Horrible payment processing service
I have never ever bought anything through them, and yet they seem to have my credit card blacklisted.
All attempts to subscribe for anything is getting auto declined. The only way you'll be ever able to buy anything through them is if you move money from your bank account to your paypal, and use your paypal balance as coverage for the full fee...
March 4, 2025
Unprompted review
Reply from Tebex
Hey there,
We appreciate you taking the time to share your experience, and we're sorry to hear that you've encountered difficulties with our payment processing. We understand how frustrating it can be when a transaction doesn't go through as expected.
Tebex takes security and fraud prevention very seriously, which means that in certain cases, transactions may be declined due to security protocols or risk assessments. If you’re seeing repeated declines, it may be due to automated security measures rather than intentional restrictions.
To help resolve this, we recommend:
✅ Checking for VPNs or ad-blocking software, as these can sometimes interfere with payments.
✅ Waiting a short while and attempting the transaction again, as temporary security flags may clear over time.
✅ Using an alternative payment method, such as PayPal balance or another card, if available.
If you're still experiencing issues, we’d love to investigate further. Please reach out to our Support Team so we can take a closer look at your case and explore possible solutions.
We genuinely appreciate your patience and understanding, and we’d be happy to assist in any way we can.
Warm regards, Jack | Support Supervisor @ Tebex
Long wait for payouts
You must wait minimum 14 days, and up to 30 to withdraw your earnings. Time is more valuable than anything, regardless of how good their other aspects are.
March 2, 2025
Unprompted review
Reply from Tebex
Hi Samuel,
We appreciate your feedback and understand that waiting for payouts can be frustrating. Our 14 to 30-day payout window is in place to ensure that funds have fully settled before withdrawals are processed.
Since Tebex supports multiple payment methods, each has different settlement times, and this period allows us to verify transactions, process security checks, and ensure compliance with financial regulations. This protects both sellers and buyers by reducing the risk of disputes or chargebacks affecting earnings.
We continuously review our processes to provide the best experience possible, and we appreciate your patience. If you have any concerns about a specific payout, please don’t hesitate to reach out to our Support Team, and we’ll be happy to assist.
Thank you for sharing your thoughts—we value your time and feedback!
Warm regards, Jack | Support Supervisor @ Tebex
Issue resolved
Had an issue recently with receiving funds, but the support team were super helpful in figuring out what was wrong. Shame that the payout limits cannot be changed, but a great experience from support means I understood the situation.
February 14, 2025
Unprompted review
Reply from Tebex
Hello LW,
Thank you for your review! We're glad our support team could assist you in resolving the issue. We appreciate your understanding regarding payout limits and your kind words about our service. If you ever need help in the future, we're here for you!
Warm regards, Jack | Support Supervisor @ Tebex
Tebex does discriminatory practices
Tebex does discriminatory practices. They allow the big servers to violate their ToS, however the small servers attempting to do the same thing, aren't allowed. Even when you report your concerns, with plenty of evidence, nothing happens.
February 25, 2025
Unprompted review
Reply from Tebex
Hi Johnson,
Thank you for sharing your feedback.
I’d like to address your concerns and clarify how our platform operates. Our dedicated Content & Safety Team conducts thorough and impartial reviews of every store on our platform to ensure compliance with our Acceptable Use Policy, as well as any additional terms set by our game platform partners.
If you have reported a concern and it appears unresolved, it may be because it did not violate our policies or required further review. We carefully investigate all reports and take appropriate action based on our findings. While some investigations take longer than others, we do not share updates on ongoing reviews.
Thank you,
The Tebex Team
Quick and helpful!
Irene was the person I spoke to and was quick to getting everything situated for me and even notified me of some the subscriptions I had entered my email wrong on.
February 24, 2025
Unprompted review
good after all
at first the help i did got was not that great, i have explained over and over the same story but the employee of tebex didnt seem to want to understand even if i gave a lot of example's why i thought he should change his mind on the subject.
Luckely His supervisor stepped in and solved the issue within hours
February 20, 2025
Unprompted review
Tebex for creators is a dumpster fire and here why You should never use it.
Tebex is loved by everybody for how easy it is to integrate and etc, Its a well thought out and great product with support for small countries like mine (Sri lanka).
Personal Exp -
I wanted to open a new tebex store,I got everything verified and done and created by tebex store intend for selling my software to other costumers, Serveral friends warned me saying tebex doesn't have the best practices but I have seen them everywhere and didn't really care about the tax on me. But oh boy After that everything went downhill, I was told it will be reviewed in 2 days, Well I am still waiting tebex, It's been over 10 days, When I contacted support only one person responded (Bless his soul) and then nothing else all this AI generated slop was sent to me saying in 24 hours I a costumer representative will talk to you, its been 3 days, my message is if you don't want a creator on your platform the reject button is always there, Don't keep us costumers waiting for 11+ days for nothing, at the end of the day we are humans aswell and choose you because we like you, letting us down by making us wait for 19+ days with no responses and etc is much a bad move. And for the last time Tebex, don't give us a horrible experience, just rejecting me would have been enough
Thats it tebex Im done, I don't want to work with you anymore. Use something else without wasting your time on these disgusting company and its horrible practices
Nope NOPE never use this EVIL COMPANY.
Tebex only cares abt profit, become a big boy in the market and reach out to them
February 3, 2025
Unprompted review
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