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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their quality, durability, and aesthetic appeal, often highlighting how these attributes allow them to create impressive projects. Many appreciate the natural-looking color blends and the ease of installation. The staff, particularly the representatives, are frequently commended for being knowledgeable, responsive, and helpful, offering valuable suggestions and support. However, some customers also noted issues with product quality, specifically concerning color inconsistency between advertised images and received materials, as well as problems with staining and surface deterioration on certain products. A few people were dissatisfied with the customer service, reporting that their concerns about product defects were not fully resolved.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the exceptional... See more

Quality

Customers consistently note ambiguous experiences with quality. While many praise the unmatched quality,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness, knowledge, and... See more

Service

People report ambiguous experiences with service. Some customers praise the professionalism and competence of... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers praise the support, noting quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Seminar yesterday in Calgary was a good way to get ahead of the season, become enlightened regarding new products and reacquaint oneself with colleagues. I liked the 3D design portion of pr... See more

Company replied

Rated 5 out of 5 stars

Techo-Bloc has been known for many years for innovation and quality. As craftsmen passionate about our trade, Techo's products allow us to produce the projects for which we are known. Issues are ver... See more

Company replied

Rated 5 out of 5 stars

Techo-Bloc Blu 60 Grande Grayed Nickel Pavers have been one of our "go to" pavers for a couple of years because of the contemporary presentation to our patios and swimming pool patios in the metro Nas... See more

Company replied

Rated 5 out of 5 stars

This is a top shelf superior product. True and true quality, color blends, durability, and easier to install. Reps are very responsive and ready to get out with you to make solutions with al their pro... See more

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Company values: Color Through and Through De-icing Salt Resistant Strength & Durability Transferable Lifetime Warranty


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

101 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Purchased 2500 sq ft for a pool patio

Purchased 2500 sq ft for a pool patio. The pavers were all defective notified the company and it took over a year to be addressed. I had to have the entire project demoed and reinstalled. Incurred additional monetary expenses that Techo Bloc refused to reimburse me . I was told that they went above and beyond addressing the situation. What a joke . The people who work there are incompetent at best. Stay away at all costs .

October 5, 2022
Unprompted review
Rated 1 out of 5 stars

The product is a waste !!

The product is a waste !!! We used this product on our backyard patio, front stoop and walkway. All of the pavers have lost their color and consistency. They now represent nothing more than cinderblock. Called Customer Support, two separate people came out both were useless. Still awaiting BBB assistance. They of course have communicated with them and are still awaiting a response. Don't waste your time...

June 29, 2021
Unprompted review
Rated 3 out of 5 stars

It is nice

It is nice , all the new pavers , smooth finish , but when we buy them and have to retiurn 20% back because of the chipped blocks , or install and glue them , 1/2 hour later you see a hair line crack , Custimer make you change them , it’s a big lost to all contractors , there is got to be a better way to pack them

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

Our relationship with Techo-Bloc

Our relationship with Techo-Bloc and Sean Davis is great. Sean is helpful and insightful when we need anything. We greatly appreciate how innovative and user how friendly the products are!! Everything Techo-Bloc does helps us at NV Landscaping create long lasting quality projects that give us a leg up over competitor.

December 16, 2019
Unprompted review
Rated 2 out of 5 stars

most of your products are good ,and…

most of your products are good ,and pick ups are no problem at most times ,stock has been an issue at times. but we have a customer that has a problem with her stone which she had installed 2 years ago, and nothing has been done to look after the problem,she has been very patient. but this needs to be addressed.

November 11, 2019
Unprompted review
Techo-Bloc logo

Reply from Techo-Bloc

Hey Bert,
Thank you for your feedback, it is much appreciated. We're sorry your client has been going through this situation. Would you please email our support team at clientsupport@techo-bloc.com so that we can ask you the proper questions to be able to get in touch with your client? Thank you!

Rated 3 out of 5 stars

Our borealis arrived with unacceptable efflo stains

Our borealis arrived with unacceptable efflo stains. We had to order more which also had stains. Our crew had to acid wash the slabs after installation and sort/repackage returns. How am I I supposed to bid for that? Answer - I’m not. I just lose profit.

November 5, 2019
Unprompted review
Rated 5 out of 5 stars

The product is superior in quality and…

The product is superior in quality and has multiple offerings in dry cast and wet cast. The colors are vibrant and trekking with what’s trending now. The design capabilities are endless Not to mention the customer service and attention to detail on getting our orders processed correctly and in a timely matter.

November 5, 2019
Unprompted review
Rated 4 out of 5 stars

It is sometimes difficult to find…

It is sometimes difficult to find specific pruduct on your website. I was looking for Venetian and Blu 45 to share with a customer. What category is it in? Cap? Step? I had to do a search.

November 4, 2019
Unprompted review
Rated 5 out of 5 stars

We at Landscapes by Tom LLC company…

We at Landscapes by Tom LLC company love Techo top quality products and the superb
Attentive,professional and friendly service we receive from Mike Day!!!
It’s a win/win success for us and our happy clients😀Tom Bryant
Owner

November 1, 2019
Unprompted review
Rated 4 out of 5 stars

Keep on the good work!!!

Quick service, efficient and knowledgeable staff, good product, barely any back order and fast production. keep on the the good work!!!
But stop implementing new and ridiculous policies that slow down pickup of orders. Every now and then there is something new!!! Why do we have to give our NIR number now to enter in your St-Hubert yard??

November 1, 2019
Unprompted review

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