Tech sofa Reviews 1,187

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, comfort, and innovative features like USB ports and cooling cup holders. Many consumers highlight the excellent delivery service, noting the speed, professionalism, and helpfulness of the staff who often assemble the furniture and remove packaging. The overall service, from ordering to aftercare, is frequently described as exceptional. However, some customers also noted issues with delivery, including delays, damaged items, or a less-than-friendly attitude from some delivery personnel. A few people experienced problems with product durability, such as seats losing support or recliners malfunctioning, and some found the advertised "white glove delivery" misleading. There were also occasional reports of incorrect items being delivered or difficulties with customer service responsiveness regarding issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the comfort, features, and... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the delivery teams as... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the superb build quality, excellent... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the delivery teams for being... See more

Service

Clients share positive opinions on service, with many praising the excellent and professional service from... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered 3-2 series one sofas couple of weeks ago had them delivered 11th January 2026 delivery people they were great brought sofas in assembled them made sure everything was great & working whic... See more

Company replied

Rated 5 out of 5 stars

I Love my sofas they were fairly priced compared to other companies we looked at, and deliver was soooo fast I didn't think I would get them till after Christmas and I got them within a week of ord... See more

Company replied

Rated 5 out of 5 stars

I looked at the big sofa companies and they were expensive with mixed reviews. I came across Tech sofa who had good reviews and a family business feel that looks after its customers before and aft... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Store
  3. Home Cinema Installation
  4. Living Room Furniture Store

Written by the company

At Tech Sofa, we specialise in crafting high-quality seating solutions, prioritising comfort, convenience, and innovative technology in each product. With over 40 years of experience in sofa-making, we have developed a reputation as one of the UK's leading manufacturers of smart sofas and armchairs. We use only the finest materials, such as 100% premium leather, to ensure durability and luxury. We offer a variety of smart features integrated into our products, including cooling cupholders, Bluetooth speakers, and power recliners. Our line of electric recliner sofas and electric recliner armchairs combines style with functionality, providing users with customisable comfort options. We continue to innovate, always seeking new ways to enhance the comfort and technology of our products, ensuring that every piece of furniture not only looks elegant but also offers peak relaxation and convenience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

New sofas for new house

Back in August 2025 we moved house and decided we needed a new sofa suite to cater for movie nights and also entertaining. After a thorough search online, we settled on the techsofa series 1 range and opted for a 3 seater and two 1 seater power recliners.

The whole process from purchase to delivery went very smoothly and the customer service representatives i dealt with were fantastic. There was a short delay on delivery but nothing to bad.

The sofas themselves are lush, they look great and feel even better. I would definitely recommend the company and the sofas to others.

October 1, 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Electric recliner sofa

Ordered my sofa. The communication updates were good. The delivery was seamless. Sofa unpacked. Tested the electrics. Took packaging away. Very happy with the quality and aftercare.

December 2, 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Great service, great products, great company.

I was looking for a recliner sofa and chair. I was recommended techsofa and wasnt disappointed in what they had to offer. Once I sorted what I wanted, I ordered and it was delivered promptly. The delivery team were great. Stayed in touch all day and gave another call when they were half an hour away.
Overall, a very professional service and great products. A very happy customer.

October 15, 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

We had an excellent service from tech sofa our experience flaws second to none from start to finish they go above and beyond for there customers.…

We had an excellent service from tech sofa, the gentleman that delivered our sofas were friendly explain how the sofa work.
As for the sofa it is lush comfy tech to max music sounds good coming from the speakers that you Bluetooth music to.
Over all we have had an excellent service from start to finish of buying our new sofas.

November 14, 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Tech sofa

Clear communication, quick delivery when I needed it, love the quality of the sofa itself and a lovely courtesy call after delivery to make sure everything was good & no issues had arisen

December 11, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

The sofa has more comfort than what I…

The sofa has more comfort than what I was expecting. Excellent comfort and design. I love it

December 11, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 3 out of 5 stars

The sofa itself is lovely and good…

The sofa itself is lovely and good quality. White glove delivery let the whole experience down. I had measured and ensured the sofa would fit in. Delivery men refused to try back door saying it was too steep. I understand it is not an official access point but it is the way most deliveries come into the house as it is straight rather than negotiating bends. They tried only once at the front and said it wouldn’t fit and that it was too heavy. Surely if too heavy they should have the appropriate lifting equipment. They never put much effort in and just said it wouldn’t fit. I eventually told them to leave it. Fortunately it was dry and my sofa remained on the pavement until my 2 brothers came and took it inside. Also the following day a charity came to uplift my old sofa which was bigger and were in and out in 10 mins having taken it out the back and loaded into their van without any issues. My sister had planned on buying 2 of these sofas after Christmas but will now go elsewhere due to the delivery problems I encountered. I would like to point out that the driver was less helpful than the assistant. He at least tried to come up with a solution.

December 9, 2025
Tech sofa logo

Reply from Tech sofa

Good morning Ann Marie, I will be in contact to discuss the issues and apologise for the service you have received. Thanks Carrie

Rated 5 out of 5 stars

Quality of corner sofa is impeccable

Quality of corner sofa is impeccable. Excellent value for money. Delivery service was fantastic and so professional. They put it together, tested it and took away packaging . Slight problem with electric on the recliner which techsofa sorted immediately and sent out a technician. Techsofa were so efficient, and extremely helpful.. I’m amazed at how quick I received the corner sofa.. ordered on Sunday morning a delivered before 9am on the Thursday . So pleased it was before Xmas. Thank you techsofa .. will definitely use you again and be letting friends know about your good service and quality sofas

December 11, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Essentials Nine Manual Recliner Sofa

I ordered the Essentials Nine manual reclining sofa from the Tech Sofa website it was delivered within 1 week, delivery drivers were very polite and professional, the sofa is very comfortable, it reclines to lay flat, and has resilient material, great service great sofa

November 28, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Very quick service delivery very quick…

Very quick service delivery very quick 7 days corner sweat is great very happy thank will recommend

December 10, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

The product is beautiful and quality

The product is beautiful and quality. The delivery guys were friendly and supportive to fix the sofas.

December 9, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Series 3 corner sofa

Bought the series 3 corner sofa on the Wednesday night. Delivered by Sunday morning with updates from the delivery fellas regarding timings, sofa is lovely, comfortable, handy having the USB ports for charging.. only small issue was the drawers kept falling off the rails every time I used them, I took a bit more time to make sure they were fully lined up and seems to have solved that issue. Very happy customer

November 30, 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

The courier they use didn't deliver to…

The courier they use didn't deliver to our area , so they organised another courier. Everywhere else we tried wouldn't help. So very happy with the quality of sofa and the customer service.

December 9, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Delivery was very quick

Delivery was very quick, and the sofa is amazing. Would definitely recommend 👌

December 9, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

From orderingto delivery was really…

From orderingto delivery was really quick. Had sofa's for a week now, and love them. Delivery men unwrapped them, put them together and took all the wrapping back with them.

December 4, 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Had my eyes on this sofa for over a…

Had my eyes on this sofa for over a year (series 2 3 seater) and finally pulled the plug on the order button. Ordered late on a Thursday night, had a call to arrange delivery the next day and was sitting on the sofa the following Tuesday (4 days turnaround when expecting 14 day was brilliant).

Delivery guys were careful, pleasant and actually before the time they stated and called beforehand.

Cannot fault the sofa or service and absolutely loving our new sofa.

December 2, 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 2 out of 5 stars

Trying to contact tech sofa is impossible

Trying to contact tech sofa is impossible my sofa is playing up so I have tried to contact them i have left message they don't respond it's if they no longer trade
So don't buy from them once you have there sofas that's it you are on your own

December 5, 2025
Unprompted review
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Reply from Tech sofa

Good Morning, I have requested some more information so I can look into this for you. thanks Carrie

Rated 1 out of 5 stars

Sofa cam with wrong corner unit …

I've had my sofa for 2 weeks now and still waiting g for a replacement because they sent the wrong corner for my sofa . Always helpful on the phone promising it is getting sorted but then nothing . Always having to chase them x highly disappointing

December 9, 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Good Morning, I have requested some more information so I can look into this for you. thanks Carrie

Rated 4 out of 5 stars

The only reason you didn't get 5 stars…

The only reason you didn't get 5 stars was the transport company let you down. The service from them was way under par, not very friendly at all and in way too much of a rush, infact when 1 of them found out they had to carry it upstairs to my flat, his face told a million stories. They had been orewarned at keast twice if not 3 times before they arrived and it left a sour taste in my mouth. The sofa is brilliant really fantastic quality.

November 29, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for the comments, I apologise for the issues you have had with the delivery team, I will pass this over to them to look into it for us. Thanks Carrie

Rated 5 out of 5 stars

Great service delivered quicker than…

Great service delivered quicker than stated. Delivery guys were great. Thank you

November 28, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

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