Tech sofa Reviews 1,187

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, comfort, and innovative features like USB ports and cooling cup holders. Many consumers highlight the excellent delivery service, noting the speed, professionalism, and helpfulness of the staff who often assemble the furniture and remove packaging. The overall service, from ordering to aftercare, is frequently described as exceptional. However, some customers also noted issues with delivery, including delays, damaged items, or a less-than-friendly attitude from some delivery personnel. A few people experienced problems with product durability, such as seats losing support or recliners malfunctioning, and some found the advertised "white glove delivery" misleading. There were also occasional reports of incorrect items being delivered or difficulties with customer service responsiveness regarding issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the comfort, features, and... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the delivery teams as... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the superb build quality, excellent... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the delivery teams for being... See more

Service

Clients share positive opinions on service, with many praising the excellent and professional service from... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered 3-2 series one sofas couple of weeks ago had them delivered 11th January 2026 delivery people they were great brought sofas in assembled them made sure everything was great & working whic... See more

Company replied

Rated 5 out of 5 stars

I Love my sofas they were fairly priced compared to other companies we looked at, and deliver was soooo fast I didn't think I would get them till after Christmas and I got them within a week of ord... See more

Company replied

Rated 5 out of 5 stars

I looked at the big sofa companies and they were expensive with mixed reviews. I came across Tech sofa who had good reviews and a family business feel that looks after its customers before and aft... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Store
  3. Home Cinema Installation
  4. Living Room Furniture Store

Written by the company

At Tech Sofa, we specialise in crafting high-quality seating solutions, prioritising comfort, convenience, and innovative technology in each product. With over 40 years of experience in sofa-making, we have developed a reputation as one of the UK's leading manufacturers of smart sofas and armchairs. We use only the finest materials, such as 100% premium leather, to ensure durability and luxury. We offer a variety of smart features integrated into our products, including cooling cupholders, Bluetooth speakers, and power recliners. Our line of electric recliner sofas and electric recliner armchairs combines style with functionality, providing users with customisable comfort options. We continue to innovate, always seeking new ways to enhance the comfort and technology of our products, ensuring that every piece of furniture not only looks elegant but also offers peak relaxation and convenience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

We order our sofa online on Saturday…

We order our sofa online on Saturday and it is now in our lounge on Thursday amazing service

November 4, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Great communication

Great communication, suite came quickly, great prices. Delivery men were also very helpful took away all packaging and made sure everything was working before they left.

October 27, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Received sofas last week delivery was…

Received sofas last week delivery was just over a week
Delivery men were brilliant found marks on one sofa and took pictures and phoned it in immediately

Less than a week later I have had word to say replacement on the way

Sofas are lovely and good quality

Would definitely recommend

November 3, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 4 out of 5 stars

The sofa and delivery was excellent.9…

The sofa and delivery was excellent.9 days from ordering to delivery.i had to take 1 star off because the delivery man snapped one of my speakers and bracket off the wall.it cost me 124 pounds to replace them.still happy with my new sofa.

October 22, 2025
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Reply from Tech sofa

Thank you for the review, I apologise for the issues you have had, I am looking into this at the moment and will contact you with an update. Thanks Carrie

Rated 5 out of 5 stars

Great customer service

Replaced a faulty coach took a while but it was done eventually

October 16, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Sale

Sofa took longer than expected to be delivered, however customer service was great, answered on first call provided me with a update and got things sorted. Delivery guys were 10/10 and put the sofa together.
All in all very satisfied and would definitely purchase again. Thank you very much.

October 14, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Definitely recommend

This is the 2nd time I have purchased from texh sofa in a matter of month, I purchased a 2 seater for my caravan and this week a 3 seater and a chair. Both smooth transactions, good prices , customer service 👌, delivery spot on and furniture itself is really good and comfortable. Would definitely use them again

October 20, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Quality

Great service fantastic quality and very good price style for everyone

October 20, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Great sofa, awesome customer service.

Sofa is so comfortable and works perfectly so far. I had managed to miss a 10% discount during purchase and Carrie from customer service offered to honour the discount through refund after the sofa arrived. I was quite surprised as most companies don't tend to care enough for small things like that, but it completely sold me that I had made a good purchase.

October 9, 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Sofa is stunning

Sofa is stunning, over the moon, Great service, Delivery guys were amazing & very professional, set the sofa up for us & got rid of all the packaging, couldn't have asked for any better. 5 ***** from us.

October 17, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Fast delivery…

Fantastic quick delivery times quality sofas that look amazing and extremely comfortable

October 19, 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Series 3 settee and armchairs

We recently received our Series 3, 3 seater and 2 armchairs and are more than pleased. The quality is really good, with a sturdy build and good materials used. Plus it's very very comfortable! Delivery was great too! Highly recommended.

October 14, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Great products 2 x2seaters .service a…

Great products 2 x2seaters .service a great example of customer service with professional transportation ASB Logistics and installation of the goods.vinson sofas.

October 7, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Very pleased

Ordered online a 3 and 2 seater reclining sofa. Both sofas appear very well made and very sturdy and I like the design which is quite modern and you only need 10cm space between the sofa and wall. Both sofas are very firm and comfortable and have good back support which did take several days to get use to as our old sofa was quite soft and did not have any support at all. Nice smooth mechanism when reclining. Very pleased with purchase. Only had one communication from the sofa company confirming the order but we did communicate with the delivery company several times about the final delivery date they were so kind and considerate about the date as my husband had several hospital appointments and the company were so understanding we were very grateful. Both men who delivered the sofas were very nice and helpful and respectful of our property.

September 30, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

I was a little skeptical about buying a…

I was a little skeptical about buying a sofa online without seeing it in person. I was also a little wary as its hard to know if reviews are genuine. But oh my goodness!

I ordered the version 3 seater and 2 seater models. I am beyond thrilled with them. They are comfortable, stylish and have incredible tech. The cooling cup holders are amazing and the adjustable head rests are an absolute game changer. The sofas look exactly like the pictures online and the whole process was quick and easy!

September 30, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 4 out of 5 stars

A great company to deal with

A great company to deal with. A brilliant sofa delivered and assembled with care. Very pleased with the comfort

September 17, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

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