Teddy Rescue Reviews 28

TrustScore 3.5 out of 5

3.6

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See what reviewers are saying

Rated 5 out of 5 stars

Amazing. I ordered 10 different bears in one order. They are all lovely, our grandchildren are going to love them when they are given them on the 1st May from their grandad. Great service, all arriv... See more

Rated 1 out of 5 stars

Getting really worried reading the reviews as I placed an order on 22nd February and have not received anything. I have sent numerous emails simply asking if my teddy is being processed and no communi... See more

Rated 5 out of 5 stars

Absolutely beautiful. I ordered a teddy for my daughter with her beloved furry best friend who passed away. She is going to love it. I will be ordering more. Such thoughtful and wonderful gif... See more

Rated 5 out of 5 stars

I gave these marks as u was very happy with the service and quality of the teddy bear it means the world to me xx

Company details

  1. Gift Shop
  2. Toy Store

Written by the company

At Teddy Rescue, we create meaningful, personalised teddy bears that make gift-giving truly special. Whether you’re celebrating a first birthday, welcoming a new baby, marking a milestone, or sending comfort after a loss, our custom bears are designed to leave a lasting impression. With over 20 teddy bear styles to choose from, each one can be personalised with a name, message, date, or even a photo — making every bear completely one-of-a-kind. We print each order with care and offer unlimited design revisions to ensure every detail feels just right. We're a small UK-based team who handle everything in-house — from printing and packing to customer support — and we’re passionate about making the gifting experience feel thoughtful, easy, and memorable. Every order includes free UK delivery, and a portion of every sale is donated to animal rescue charities close to our hearts. Whether you're shopping for a loved one or marking a moment of your own, Teddy Rescue is here to help you create a gift that speaks from the heart — and one they’ll treasure for years to come.


Contact info

3.6

Average

TrustScore 3.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

No item or communication

I placed an order mid October but have had no replies to any of my emails to their website or on social media. According to their website chat function, my order hasn't even been made. I just want to know whether my item will be made or refunded as obviously the occasion it was ordered for has passed.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

I came across teddy rescue on Facebook…

I came across teddy rescue on Facebook so was a little apprehensive about them however I took a chance and ordered 1 week later my teddy arrived and I'm over the moon with it. I would advise anyone wanting a keepsake and not wanting to be ripped off you won't be disappointed in teddy rescue

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered in 1st October and my item…

I ordered on 3rd October and my item still hasn't arrived.and my emails have been ignored. They are claiming my emails have been replied to I've gone through all folders and there is nothing from them

October 1, 2025
Unprompted review
Teddy Rescue logo

Reply from Teddy Rescue

Hello Kerry, your order was placed on the 3rd October. Only emails we have were sent 2 hours ago - which have been replied to.

Thanks

Rated 5 out of 5 stars

Absolutely beautiful

Absolutely beautiful.
I ordered a teddy for my daughter with her beloved furry best friend who passed away.
She is going to love it.
I will be ordering more. Such thoughtful and wonderful gifts.
Definitely recommend.
Thankyou so much

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing personalised teddies

Amazing personalised teddies! Great quality and very cute!

Exactly what we wanted and Chris was super helpful and communicative prior to us placing our order.

Love that some of the proceeds go to charity as well.

July 22, 2025
Rated 5 out of 5 stars

Amazing company

Beautiful Teddy Bear, Brilliant Communication for the personalisation artwork. Excellent customer service, would definitely recommend. I will be a returning customer.

July 11, 2025
Rated 5 out of 5 stars

Loved The Teddies

Ordered some personalised teddies for my nieces. Arrived on time and they loved them! Will be ordering some more for Christmas.Thank you!

May 17, 2025
Unprompted review

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