Teinda Jardinitis Reviews 

126
•
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

And still a problem order 601246 I order a bunch after long wait they delivered but is missing the screw and some parts. They offer me 30%discount so I could fix my self. I did not accept as I can't... See more

Company replied

Rated 1 out of 5 stars

I received my worm composter in May. It sadly arrived broken. The customer services told me that I need to send a picture, to be able to received a new one. I sent the photograph immediately, since th... See more

Company replied

Rated 1 out of 5 stars

I ordered a lombricomposter, it arrived without one of its legs. Its overall quality is also pretty poor, staples and cardboard here and there, especially considering its price, 140 euros. I spent 8 d... See more

Company replied

Rated 5 out of 5 stars

Ordered a high quality compost bin on Saturday at a better than good price plus free delivery. Today (following Friday, i.e.5th working day) it was here from Spain. Well packaged and in perfect condit... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Somos el Garden Center número 1 en España con más 50.000 clientes y 150.000 visitas al mes. ¡El mundo entero es nuestro jardín!


Contact info

2.2

Poor

TrustScore 2 out of 5

126 reviews

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2.2

All reviews

(126)

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Rated 1 out of 5 stars

I order a bunch after long wait they…

And still a problem order 601246 I order a bunch after long wait they delivered but is missing the screw and some parts. They offer me 30%discount so I could fix my self. I did not accept as I can't do that. I asked to return. They called me saying will send me the parts, another long wait without assistance from customer service.

April 3, 2021
Unprompted review
Teinda Jardinitis logo

Reply from Teinda Jardinitis

Hello Vanessa,
We regret that your experience with us has not been optimal. Our customer service team will contact you.
All the best

Rated 2 out of 5 stars

I Did not receive my order yet (601246…

I Did not receive my order yet (601246 ) with so much bad review I'm afraid now as I cant contact anyone on customer services.

February 18, 2021
Unprompted review
Teinda Jardinitis logo

Reply from Teinda Jardinitis

Hello Vanessa,
We greatly regret this situation. Our customer service team will contact you in order to solve this situation and find out what is happening.

All the best

Rated 5 out of 5 stars

great

The products were great and they ship them within 1 week

January 28, 2021
Teinda Jardinitis logo

Reply from Teinda Jardinitis

Good morning Gema,

Thanks for your feedback! We hope to see you soon!

Cheers

Rated 5 out of 5 stars

I was very happy with my purchase.The…

I was very happy with my purchase.The plant arrived in perfect condition and I will definitely buy from jardinitis again.

January 26, 2021
Teinda Jardinitis logo

Reply from Teinda Jardinitis

Good morning Marion,

Thanks for your feedback! We hope to see you soon!

Cheers

Rated 1 out of 5 stars

€491 not refunded!!!!!

ORDER NO. 570670
Jardinitis- NO REFUND and ignoring emails now.
I’m one among MANY in this position..
Ordered bike shed-never turned up
€491 euro NOT REFUNDED!!!!!!!

January 22, 2021
Unprompted review
Teinda Jardinitis logo

Reply from Teinda Jardinitis

Hello,

We apologise for what happened. We have forwarded the information to the accounting department so that they can solve the incident as soon as possible.

Thank you for your patience.

Rated 5 out of 5 stars

Fast shipping

Fast shipping, vast assortment, and competitive prices. I recommend this seller.

December 23, 2020
Teinda Jardinitis logo

Reply from Teinda Jardinitis

Hi Massi,

We really appreciate your feedback 😀

Greetings!

Rated 1 out of 5 stars

I ordered a lombricomposter

I ordered a lombricomposter, it arrived without one of its legs. Its overall quality is also pretty poor, staples and cardboard here and there, especially considering its price, 140 euros. I spent 8 days exchanging emails with the company to return it and get my money back, to no avail. They'll just replace the broken part.

December 17, 2020
Teinda Jardinitis logo

Reply from Teinda Jardinitis

Hello,

We are very sorry for what happened and are happy to hear that you have already reached an agreement with the customer service department.

Best regards :)

Rated 1 out of 5 stars

Broken worm composter

I received my worm composter in May. It sadly arrived broken. The customer services told me that I need to send a picture, to be able to received a new one. I sent the photograph immediately, since then, I didn't received anything, despite few emails that I wrote without any answer. Thus, I paid more than 100€ for... Nothing...

December 17, 2020
Teinda Jardinitis logo

Reply from Teinda Jardinitis

Hello,

We apologize for what happened. We will refer the information back to the customer service department so that they can offer you a solution.

Best regards.

Rated 1 out of 5 stars

Order not delivered but money taken from my bank

I ordered 1,000€ worth of products from Jardinitis over a month ago. I didn't receive a confirmation email, on request I received an email to say the order was confirmed. My order has still not been delivered well over 30d. I have emailed well over 15 times and called customer support in Spain 20 times with no come back. The UK number doesnt connect.... Very frustrating. I just want to know what is happening... Refund me if the products are not coming my way..

Simon

September 30, 2020
Unprompted review
Teinda Jardinitis logo

Reply from Teinda Jardinitis

Hi Simon,

Don't worry that although we are experiencing delays in refunds, yours is on hold and will be done.

Sorry for the inconvenience.

Rated 2 out of 5 stars

Broken planters sent

Broken planters sent. Had to get my bank to chase the refund

September 29, 2020
Unprompted review
Teinda Jardinitis logo

Reply from Teinda Jardinitis

Hello Sam,

We have had delays in the refunds that we are trying to solve. Even so, we are happy to read that you were able to recover your money by completing the procedure with your bank.

We are very sorry for the inconvenience.

Rated 1 out of 5 stars

Absolutely not acceptable the time it…

Absolutely not acceptable the time it took for item to be delivered from point of order and communication extremely poor

September 29, 2020
Unprompted review
Teinda Jardinitis logo

Reply from Teinda Jardinitis

Hello,

We are sorry that your experience with us has not been good. We are making changes to several procedures to improve this aspect.

Greetings and sorry for the inconvenience.

Rated 1 out of 5 stars

Avoid this company

My order has not arrived and I have had no communication from the company as to when it will be delivered. I have called multiple times and also left several emails, no one is bothering to get back to me. I really wish i had seen all these terrible reviews before i chose to order from this company. They have taken my money and are now ignoring my efforts to get in touch.

September 25, 2020
Unprompted review
Teinda Jardinitis logo

Reply from Teinda Jardinitis

Hello Emily,

We have contacted you by private message to offer you a solution to your incident.

Please excuse the inconvenience.

Rated 1 out of 5 stars

Ordered more than 30 days ago

Ordered more than 30 days ago, no items received yet. I asked them to cancel the order as written on their website, they never answered to my 5 emails.
I had to dispute the charge with my bank as it appears that they just stole my money.

April 24, 2020
Rated 1 out of 5 stars

Should have read the reviews

Should have read the reviews. Place an order then received this strange correspondence "Hi, Our warehouse said it had problems processing your order Can you confirm the following information and also send us a screenshot of your purchase confirmation email? "
then, after sending what they asked for, I received:
"Hello, We will process this information with the department in charge. Once we have a response from them we will contact you again Regards." After reading reviews here, it does not look good for me...

February 12, 2020
Unprompted review
Rated 1 out of 5 stars

Item never arrived

Item never arrived - no refund. I shall have to take this up with the credit card company, so time consuming. I wish I'd read these reviews first.

December 28, 2019
Rated 5 out of 5 stars

Definitely 5 Star service.

Ordered a high quality compost bin on Saturday at a better than good price plus free delivery. Today (following Friday, i.e.5th working day) it was here from Spain. Well packaged and in perfect condition. What more could you ask? Definitely 5 star service.

October 18, 2019
Unprompted review

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