Jon was able to turn around two items for delivery the next day, including an item that required customisation with an expected lead time of a week. The items were onsite and installed in less tha... See more
Company replied
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See what reviewers are saying
Teknomek continue to be my go-to supplier for stainless steel equipment, either off the shelf or bespoke fabrication. The quality of the products is consistently excellent, pricing is competiti... See more
✨Teknokmek amaze every time with outstanding service, fantastic quality of products and their fabulous team! My last order, Jon advised and arranged bespoke items to suit our needs. To my utter deli... See more
Company replied
Claire and the team were very attentive ( and patient) throughout the whole process.We were guinea pigs for their first venture in to the outdoor kitchen market . Take a look at the pictures to see t... See more
Company replied
Company details
Written by the company
Teknomek - the UK's leading manufacturer of Stainless Steel Equipment & Furniture. Specialising in Hygiene Conscious Industries. Available to buy online
Contact info
Brunel Way, NR3 2BD, Norwich, United Kingdom
- 01603788833
- mail@teknomek.co.uk
- teknomek.co.uk
Teknomek's representative Ollie Ryan
Teknomek's representative, Ollie Ryan, has helped us to complete our recent order.
He was very professional and very helpful, answering our questions very quickly with our e-mail communication.
Comparing the situation of my last order placed in Jan/2019.
This recent one, was very pleasure experience.
Thank you Ollie Ryan and keep up with this good job.
We are just waiting for the product arrival.
October 1, 2019
Unprompted review
Reply from Teknomek Ltd
Hi Luiz,
Thank you very much for your kind words. We try our best to improve our order process based on previous feedback. It is wonderful to hear you had a much better experience this time.
Thanks again for your review.
Kind regards,
Juan
Communication were very slow
October 1, 2019
Unprompted review
Reply from Teknomek Ltd
Hi Mr Parambil,
Thank you for your review.
I am so very sorry to hear that our communications have been very slow, this really is not our standard level of service.
We have been communicating a great amount in order to secure your delivery of dispensers, capturing the right documentation to send to yourselves in the Middle East avoiding further delays.
I do believe that my colleague Phil has now received the information required for your courier DHL to collect tomorrow.
If you require any further information please do let us know, we are here to help you.
Kind regards,
Claire
Ordered on the 21st August
Ordered on the 21st August , received a few days later, confirmation confirmed, only disappointment being no discount , which would encourage more sales.
September 6, 2019
Unprompted review
Reply from Teknomek Ltd
Hi Angela,
Thank you for your review. I believe my colleague Claire was trying to contact you but she couldn't reach you.
We believe we provide good value for money given the quality of our products, customer service and on time, reliable delivery. However, we appreciate your feedback and we will take it into consideration.
Kind regards,
Juan
Prompt service
Always have a fast and courteous response when asking for quotes.
August 30, 2019
Unprompted review
Reply from Teknomek Ltd
Hi John,
Thank you for leaving us a review.
We do try to serve our customers as soon as possible.
Please let us know if you have any further feedback, we are always looking for different ways to improve our services.
Kind regards,
Juan
cant complain
cant complain, excellent service, looking forward to further trade with you.
August 30, 2019
Unprompted review
Reply from Teknomek Ltd
Hi Jeff,
Thank you very much for your kind words and for trusting in Teknomek.
We also look forward to continue working with you in the future.
Kind regards,
Juan
Always a good quality
August 30, 2019
Unprompted review
Reply from Teknomek Ltd
Hi Marcin,
Thank you for leaving us a review. I will pass your comments to the production team.
We pride ourselves with the quality of our products, they really are of a long-lasting design.
Please do not hesitate to contact us if you have any feedback.
Kind regards,
Juan
Very prompt service
Very prompt service
plus I was kept in the loop regards progress of my order.
July 23, 2019
Unprompted review
Reply from Teknomek Ltd
Hi Robert,
Thank you for leaving us a review!
If you have any feedback, please let us know so we can improve and offer you an "Excellent" service next time!
Kind regards,
Juan
Very helpful company and easy to deal…
Very helpful company and easy to deal with
July 18, 2019
Unprompted review
Reply from Teknomek Ltd
Hi Stephen,
Glad to hear you enjoyed our services. and thank you for the review.
We are always open to feedback so in the future please do not hesitate to contact us if you have any suggestion!
Kind regards,
Juan
Reply from Teknomek Ltd
Hi Kelvin,
Thank you for buying from us and for your kind review.
We have some useful guides on our website that will help you to maintain your stainless steel items so it will last you forever! Please feel free to have a look.
Looking forward to hearing from you in the future.
Kind regards,
Juan
Reply from Teknomek Ltd
Hi Alistair,
Thank you very much for your review.
We pride ourself on the service we provide to our customers. However, we are always looking for feedback and ways to improve our offer, so please do not hesitate to contact us if you have any suggestion!
Kind regards,
Juan
Reply from Teknomek Ltd
Hi Susan,
thank you for taking the time to leave us a review.
We really appreciate your kind words and recommendations.
Kind regards,
Juan
Would have been 5 if we had been…
Would have been 5 if we had been advised about oversize delivery charges!
July 2, 2019
Unprompted review
Reply from Teknomek Ltd
Hi there,
Thank you for your review.
Our apologies if we didn't communicate the delivery charges properly. Due to the nature of our products, we always charge for delivery as it is the only way we can provide and maintain, our on time and reliable delivery service. In your case, "oversize" is how we call that particular type of service.
We appreciate your feedback and we will definitely take it into consideration.
Kind regards,
Juan
Very good service
July 2, 2019
Unprompted review
Reply from Teknomek Ltd
Hi Ramon,
Thank you for leaving us a review.
We are glad you enjoy our service.
Kind regards,
Juan
Reply from Teknomek Ltd
Hi Marc,
As discussed I am very sorry that your items did not arrive on time. We do pride ourselves with delivery on time, so this is very disappointing. We appreciate your time to leave a review so we can investigate further and look at ways to improve our processes.
I am pleased to say your items arrived today. I look forward to hearing from you regarding your amends and I look forward to restoring faith in our relationship moving forwards.
Kind regards
Claire
Reply from Teknomek Ltd
Hi Chris,
Thank you for your review and your kind words.
We will pass this on to the team, the will love it!
Kind regards,
Juan
Customer service
Customer service, excellent.
Pricing & discounting could be better!
July 2, 2019
Unprompted review
Reply from Teknomek Ltd
Hi Mark,
Thank you for your feedback!
We believe we provide good value for money given the quality of our products, customer service and on time, reliable delivery. However, we appreciate your feedback and we will take it into consideration.
Thanks again,
Juan
great to deal with
June 24, 2019
Unprompted review
Reply from Teknomek Ltd
Hi Richard,
Thank you very much for your review.
If you have any feedback about how can we improve our web services, we would love to hear it.
Many thanks,
Juan
Great service
Great service, their team replied to all my emails very quickly, and our order arrived much sooner than I expected. I would definitely recommend.
June 20, 2019
Unprompted review
Reply from Teknomek Ltd
Hi Justin,
We are very glad to hear you were happy with the service.
Thank you for your recommendations. We really appreciate it.
Kind regards,
Juan
Excellant service
June 11, 2019
Unprompted review
Reply from Teknomek Ltd
Hi Paul,
Thank you for your review.
The team is glad to see you liked our service!
Kind regards,
Juan
Great service and quality products…
Great service and quality products would highly recommend this company and wouldn't hesitate to use them again
June 6, 2019
Unprompted review
Reply from Teknomek Ltd
Hi Grant,
Great to hear you would be happy to use us again.
Thank you for leaving us a review. Please let us know if you have any feedback on how we can improve our services.
Kind regards,
Juan
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