Jon was able to turn around two items for delivery the next day, including an item that required customisation with an expected lead time of a week. The items were onsite and installed in less tha... See more
Company replied
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See what reviewers are saying
Teknomek continue to be my go-to supplier for stainless steel equipment, either off the shelf or bespoke fabrication. The quality of the products is consistently excellent, pricing is competiti... See more
✨Teknokmek amaze every time with outstanding service, fantastic quality of products and their fabulous team! My last order, Jon advised and arranged bespoke items to suit our needs. To my utter deli... See more
Company replied
Claire and the team were very attentive ( and patient) throughout the whole process.We were guinea pigs for their first venture in to the outdoor kitchen market . Take a look at the pictures to see t... See more
Company replied
Company details
Written by the company
Teknomek - the UK's leading manufacturer of Stainless Steel Equipment & Furniture. Specialising in Hygiene Conscious Industries. Available to buy online
Contact info
Brunel Way, NR3 2BD, Norwich, United Kingdom
- 01603788833
- mail@teknomek.co.uk
- teknomek.co.uk
excellent products with good customer…
excellent products with good customer service
February 19, 2020
Unprompted review
Reply from Teknomek Ltd
Thank you Mr Waddell 👌
- Emily
An order was placed was online on 31st…
An order was placed was online on 31st January and the delivery notes were that if the product was in stock then the order would be dispatched for next day delivery. If the product wasn't in stock there would be a ten day delay. I contacted Teknomat ten days after the order had been placed to query when the product would be delivered. Customer Services were helpful in investigating the delay and they got back to me the following day to say the estimated delivery date was 20th February, and there was no possibility of pushing this date forward. I am giving two stars because I am been pushed to leave a review for a purchase I have not yet received. I am not leaving a one star because whilst frustrating, it is just a matter of stock movements and lack of initial communication from Teknomek that is an issue.
February 17, 2020
Unprompted review
Reply from Teknomek Ltd
Your feedback is important to us all at Teknomek, this way we can look at opportunities for improving.
I have looked at our current process we follow at Teknomek when a customer places an order on our Website. All our online orders require some internal intervention by our Customer Service Team, ensuring they receive the attention they require.
Whilst we illustrate a lead time on your order confirmation, this would be for all our own manufactured items that we don’t carry stock of. This is the point that our customer service team can advise you on the exact lead time when ordering items that are from us using other suppliers. I will add this check into our process until we can find an electronic solution.
I have put a further request into our supplier today to establish where your order is. They have reassured me your order has left Germany last week and they will have an estimated delivery date tomorrow. I will be in touch tomorrow with an exact date for you.
It is important that I keep communicating and I am pleased to hear that our customer service team were helpful when investigating.
Thank you for leaving an honest review.
Update: I can confirm your order will be with you no later than Thursday 20th February. If I can assist further please do let me know.
5 star's
5 star's, There was a slight hitch at the beginning, But that's now on the mend Hopefully by the end of this month, With the original order still to be purchased, & excellent quality of workmanship/craft, I'll be doing business again with "Teknomek" 🌟 🌟 🌟🌟🌟
February 11, 2020
Unprompted review
Reply from Teknomek Ltd
Thank you for your review Lincoln! Sorry for the hiccup - we're human but we always learn from our mistakes and we're happy you gave us a chance to fix it :-) We look forward to speaking to you again soon!
- Emily
Customer service and delivery very good
February 10, 2020
Unprompted review
Reply from Teknomek Ltd
Thanks Nick! We think so too 😉
- Emily
All products delivered in a reasonable…
All products delivered in a reasonable time, good quality products
February 10, 2020
Unprompted review
Reply from Teknomek Ltd
Thanks for your review David! We put a lot of effort in to making quality products so that means a lot to us 👌
- Emily
Accurate and fast quotations
Accurate and fast quotations, great communication and friendly customer service. High quality products!
February 7, 2020
Unprompted review
Reply from Teknomek Ltd
Thank you Joanne - we think you're great too 🥰
- Emily
very helpful as always go out of there…
very helpful as always go out of there way to help
January 29, 2020
Unprompted review
Reply from Teknomek Ltd
We're on your team, Paul! 🤗 Thanks for your review!
- Emily
kept me informed and looked after my…
kept me informed and looked after my order excellent service from Philip Cooper
January 24, 2020
Unprompted review
Reply from Teknomek Ltd
Thanks for your review, June! Phil is really happy he could help you and hopes to speak to you again soon :-)
- Emily
Terrific Teknomek
I have always received great response times from knowledgeable Teknomek staff who put customer service first. The quality, price and range of products is second to none and the bespoke service is great for customers with individual requirements.
January 23, 2020
Unprompted review
Reply from Teknomek Ltd
Thank you so much for your amazing review! We really value your feedback and will pass your comments on to the team.
Thanks for being an awesome customer, we look forward to working with you in the future :-)
Warm regards
Emily
Easy ordering and very quick delivery
Easy ordering and very quick delivery. Customer service was also quick and helpful.
January 20, 2020
Unprompted review
Reply from Teknomek Ltd
Thanks Markus! Will pass your review on to the customer service team :-)
Have a great week!
-Emily
Helpline very knowledgeable
Helpline very knowledgeable, efficient and friendly. Correct parts arrived when I was expecting them
January 20, 2020
Unprompted review
Reply from Teknomek Ltd
Thanks for your review, Keith! Pleasure working with you.
Cheers :-)
- Emily
Very disappointed.
The item that i ordered turned up broke. It took them over two weeks to get a replacement to me. That's after many phone calls and emails from me... That too was broken!..... Despite the lady on the phone telling me that she had checked it herself. It took another few day and more phone calls to eventually get the next replacement to me.
This is the shortened version of the events.....
Needless to say, I'm very disappointed with Teknomek's service and the fact that they could send damaged items out twice on the trot.
January 20, 2020
Unprompted review
Reply from Teknomek Ltd
Hi Charlie,
It was great to speak with you today and I am pleased that the stool is now positioned in your production area.
I was very saddened that you received two stools and both had the poly top dislodged from the frame and I had taken 2 weeks to get your enquiry resolved. This really is not Teknomek' s standards. I was very keen on both deliveries to get your stool out to you. Finally organising the door to door delivery with a local company was to make sure that your stool arrived in person and it wasn't damaged. It was also my priority to get the damaged items back so our engineering and production team could diagnose the fault and cause.
I can reassure you there is now a SOP (Standard operating Process) in place of which has included additional training when making this item to avoid future faults of the same nature. I have also put further measures in place within my team avoiding processing delays. I do value your feedback this really does make a difference.
Again my sincere apologies for the inconvenience this caused, it was not acceptable for you to do all the calling. I would like to offer you a discount on your next order as by way of a further apology and the opportunity to restore some faith in our brand.
If I can be of further assistance please do let me know, I am here to help.
Kind regards
Claire
Top customer service :-)
Top customer service :-)
Over the last 2 years of dealing with this account I have always had great communication regarding my orders etc and they always advise of any issues.
January 13, 2020
Unprompted review
Reply from Teknomek Ltd
Thank you so much for your kind review! It's always a pleasure dealing with you and we really appreciate your business. I will also pass your comments on to our team :-)
Many thanks
Emily
Impressive Company in so many ways
Impressive Company in so many ways.
Excellent quality products and service. Lovely staff, reliable and always helpful.
January 6, 2020
Unprompted review
Reply from Teknomek Ltd
Thank you so much for your kind review Katherine! I will pass your comments on to the team :-)
Many thanks
Emily
Reply from Teknomek Ltd
Thanks for your review Steve!
- Emily
Excellent product range,helpful
Excellent product range,helpful, efficient.
December 20, 2019
Unprompted review
Reply from Teknomek Ltd
Thanks for your kind review Janet, wishing you a happy new year!
Emily
Reply from Teknomek Ltd
Thanks for you review Kay, happy new year!
- Emily
Service
All the items ordered were exactly as expected and delivered within the time quoted.
December 11, 2019
Unprompted review
Reply from Teknomek Ltd
Thats great to hear thank you! Will pass this on to the team
- Emily
Perfect Experience
Perfect Product as described, speedy delivery and well packaged too.
December 9, 2019
Unprompted review
Reply from Teknomek Ltd
Thanks for your kind feedback! Will pass on the feedback to our warehouse
Many thanks
Emily
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