It was a very easy company to deal with. Friendly and helpful service with a quick dispatch time. Very easy to set up the GPS Alarm system and a very reasonable price compared to other companies. Al... See more
Company replied
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Review summary
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Reviews shaping this summary
Ordered over the phone on behalf of my elderly mother, after making an initial enquiry by phone to clarify which option would be best for her. Customer service was excellent on both occasions and... See more
Company replied
This is the second time we have used this company. Seven years ago we used it for my mother in law and now are using them for myself. I have accidentally set it off twice and the response has been fan... See more
Company replied
It was easy to order, payment process simple, despatch of product and delivery date, etc good. I would not have been able to set it up but my son did this for me, tested and said was very straightfo... See more
Company replied
Company details
- Emergency Care Service
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Aged Care
- Telecommunications Equipment Supplier
Written by the company
As the UK’s leading careline service provider, Telecare24 supports people to live safely and independently in the comfort of their own homes with our advanced digital personal alarms. Our wireless pendant alarms are quick to install, easy to use, and offer peace of mind to older adults and individuals with health conditions. Designed to promote independence, they allow people to remain in their own homes for longer. We offer a range of solutions to suit different needs, including standard pendants, fall detection alarms and GPS-enabled personal alarms for added peace of mind when out and about. With our professional monitoring team available 24/7, help is always just the press of a button away—day or night.
What we do
Written by the company
- Keeping You Safe
- We help thousands of people everyday stay safe at home. Our care team are on hand 24 hours a day, 365 days a year. When you activate our pendant or fall alarm we provide immediate assistance, whether that is providing support with the emergency services or contacting key loved ones to let them know of your situation. Our team answer pendant calls in under 9 seconds.
Order by 1pm for next working day delivery
Free Delivery on all Orders
We will delivery your alarm order on the next working day for free
Contact info
Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, United Kingdom
- 0800 180 8540
- support@telecare24.co.uk
- telecare24.co.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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We found the website was easy to…
We found the website was easy to navigate & ordering was a breeze. The package arrived very quickly & set up was easy.
I pressed the call buttons initially & was immediately answered with my name! Fantastic.
I feel very confident with this around my neck. This morning it told me that it had detected a fall - I was very pleased to get an immediate call & happily I was able to tell them it was a false alarm & I am fine. Thank you to all the staff at Telecare24 ♥️
July 14, 2026
Reply from Telecare24
Hi Janet,
Thank you so much for taking the time to share your story with us.
We are absolutely thrilled to hear that ordering, delivery, and setup were so seamless, but most importantly, that your fall detection alarm worked exactly as it should.
Don’t ever worry about making an accidental call. Our view is that this gives you (and us!) the reassurance that your alarm is working and that help is on hand 24/7, should you need it.
Kind regards,
The Telecare24 team
Comforting Insurance
I haven’t yet needed the help of Telecare, but I wear my alarm every day and am a keen advocate of its services. I found it easy to set up, and received courteous help when ordering and testing it.
July 3, 2026
Reply from Telecare24
Hi Celia,
Thank you so much for taking the time to share your feedback!
We’re so glad to hear that ordering, testing, and set up were effortless, and that you feel confident wearing your alarm daily. We hope you never actually need to use it in an emergency, but please know we’re right here 24/7 if you ever do!
Kind regards,
The Telecare24 team
Emails from you by return of post to…
Emails from you by return of post to all my alterations to information supplied by me. No worrying if you received my emails.
July 7, 2026
Reply from Telecare24
Hi Phyllis,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Reply from Telecare24
Hi Diana,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Information easy to access.
Detailed literature followed by friendly, informative staff on the phones. Quick delivery and set up.
July 7, 2026
Reply from Telecare24
Dear Mrs Frost,
Thank you so much for taking the time to leave a lovely review!
We’re thrilled to hear that you found our literature clear and that our phone team was able to support you with friendly, helpful advice.
Knowing that your delivery was fast and your setup went smoothly means a lot to us.
Kind regards,
The Telecare24 team
Good product and excellent customer service
Ordered over the phone on behalf of my elderly mother, after making an initial enquiry by phone to clarify which option would be best for her.
Customer service was excellent on both occasions and we are happy with the product, which arrived quickly.
Set up was straightforward and the test call was promptly answered (as was a subsequent mis-call - fat finger syndrome on mum's' part!).
July 14, 2026
Reply from Telecare24
Hi Ian,
Thank you so much for taking the time to share your review!
We’re thrilled to hear that our team was able to guide you to the best option for your mother and that ordering was so smooth.
Don’t ever worry about making an accidental call. Our view is that this gives you (and us!) the reassurance that your alarm is working and that help is on hand 24/7, should you need it.
Kind regards,
The Telecare24 team
Everything worked as indicated
July 14, 2026
Reply from Telecare24
Hi Michael,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Ordering from website was an easy…
Ordering from website was an easy process and explanations of products is good. We have yet to set up my mums as need help with router connections. But I’m sure it will give her and us peace of mind.
July 14, 2026
Reply from Telecare24
Dear Miss Brown,
Thank you so much for taking the time to share your review!
We’re delighted to hear that you found the website easy to navigate and our product descriptions clear.
We look forward to providing your whole family with total peace of mind!
Kind regards,
The Telecare24 team
Reply from Telecare24
Hi Charlene,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Prompt answering of the phone and…
Prompt answering of the phone and helpful options given as an alternative to BT switching to digital service. New equipment arrived the following week and set up was easy.
July 14, 2026
Reply from Telecare24
Hi Michelle,
Thank you so much for taking the time to leave a review.
We are thrilled that our team answered promptly and helped guide you to the right alternative for your home. Hearing that your new equipment arrived quickly and setup was easy means a lot to us.
Kind regards,
The Telecare24 team
Googled to find which would be the best…
Googled to find which would be the best and these were top of the list. Everything was simple and easy to do. It arrived in the post a few days later and was simple to set up with full instructions
July 10, 2026
Reply from Telecare24
Hi Edward,
Thank you so much for taking the time to share your review!
We are thrilled to hear that your search brought you to us. Knowing that the ordering process was simple, delivery was quick, and set up was effortless with our instructions means a lot to our team.
Kind regards,
The Telecare24 team
Good advice on an important decision
A friendly and helpful response made it easy to make the potentially vital decision about which product to select. Our queries were answered clearly, the Telecare24 package arrived quickly and we were soon up and running. Thank you!
July 13, 2026
Reply from Telecare24
Hi Christine,
Thank you so much for taking the time to share your review.
We are thrilled that our team could answer your questions clearly and help guide you to the right choice.
We are delighted to hear that your alarm arrived quickly and that you were up and running without any hassle. Thank you for trusting us.
Kind regards,
The Telecare24 team
Good on line service and quick reaction…
Good on line service and quick reaction to the pendant alarm
July 6, 2026
Reply from Telecare24
Hello,
Thank you so much for your review!
We would greatly appreciate knowing how we could have earned that final star from you. If you have any suggestions or feedback on how we can improve, please feel free to send us your email to support@telecare24.co.uk
Kind regards,
The Telecare24 team
Very informative and to the point.
July 8, 2026
Reply from Telecare24
Hi Lesley,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Reply from Telecare24
Hi Peter,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Easy online ordering/account setup
Easy online ordering/account setup. Very competitive price plan. Fast delivery, equipment easy to set up. Had a query with free offer of key safe, was resolved easily with a very friendly customer service operative.
Overall very happy with service.
July 3, 2026
Reply from Telecare24
Hello,
Thank you so much for taking the time to leave such a detailed review!
We are thrilled to hear that you found the ordering process smooth, our pricing competitive, and delivery fast. It’s also great to know our customer service team was able to quickly and warmly assist with your key safe query. Your satisfaction means everything to us, thank you for choosing Telecare24!
Kind regards,
The Telecare24 team
End to end process straightforward
I first telephoned with a series of questions all of which were answered by the customer service person quickly and reassured me
Of any issues.
The on line purchase was straightforward and the product arrived next day.
The set up was straightforward but a more elderly person would have been confused as the instruction booklet pages were not in sequence
July 10, 2026
Reply from Telecare24
Hi Michael,
Thank you for taking the time to share your feedback.
We’re delighted to hear that our support team answered all your questions, that ordering was simple, and that your delivery arrived the next day.
We also really appreciate you pointing out that you thought the pages in the user guide were not in sequence. I will pass your feedback on to the relevant team.
Kind regards,
The Telecare24 team
I rang you answered that's what I want
I rang you answered that's what I want. Job done
June 30, 2026
Reply from Telecare24
Dear Mr Robinson,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
lent company very quick service if…
Excellent company very quick service if you catch you fob they reply in seconds
July 10, 2026
Reply from Telecare24
Hi Gerald,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Best choice we ever made
We chose to move to Telecare24 from lots of choice because not only are freephone calls answered quickly but the Staff were extremely helpful, friendly and knowledgeable and each time I called the service provided has been amazing. I expected the system to take a week for delivery but it arrived by post within 24 hours! System very easy to install and looks nice too. Came with pendant wrist strap & necklace plus we received a free Key Safe too. Highly recommend.
July 10, 2026
Reply from Telecare24
Hi Hayley,
Thank you so much for taking the time to share such an incredible review!
Knowing you feel Telecare24 was the best decision you made means the world to us. We’re thrilled that your order arrived within 24 hours, that installation was easy and that you’re enjoying the key safe.
Kind regards,
The Telecare24 team
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