I ordered flowers, and the bouquet was very small and disappointing. The flowers came slightly closed, and although I expected them to fully bloom within 2 days as mentioned on the website, they dried... See more
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The site was easy enough to use, it would be useful to just be able to browse the whole bunches of flowers on offer instead of having them divided into categories, would make the choosing easier. An e... See more
Company replied
Excellent company to deal with - the English option on their French based website works well and flowers delivered at time requested. The only minor niggle is storing one's details - the Postcode box... See more
Company replied
Very disappointed about it. Blank card received ( no translation required as I wrote in French!). It was simply not written and recipient didn't know who flowers came from. No notification of deliver... See more
Company replied
Company details
Written by the company
Il y a toujours une raison d'offrir des fleurs. Le groupe Euroflorist est la plus grande organisation de livraison de fleurs en Europe, avec environ 10 000 fleuristes affiliés dans 12 pays. L'entreprise a été fondée en 1982 dans la ville suédoise de Malmö. Notre objectif est de rendre l'envoi de fleurs dans le monde entier aussi simple, rapide, économique et fiable que possible. En collaboration avec nos fleuristes, nous livrons chaque année environ 1,8 million de bouquets de fleurs.
Contact info
7 rue Nicolas Appert, 72200, La Flèche, France
- 02 52 88 80 00
- info@euroflorist.fr
- telefleurs.fr
2.9
Average
15K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Euroflorist France
Dear Josiah,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer service.
Terrible customer service. Money lost
The customer service is terrible and they are of no help when there is an issue. The flowers were said to be “delivered” however they were handed to someone else and person it was intended for never received the flowers. They also showed no picture of such delivery. I do not recommend taking any chances with them, better to keep your money rather than lose it.
September 26, 2023
Unprompted review
Reply from Euroflorist France
Bonjour,
We are sorry to read about your disappointment.
We can see the order was delivered to the regisseur named magalie at the provided address and she signed for the package as stipulated on the tracking number of the order.
We hope this provide sufficient information
Kind regards.
Euroflorist customer service.
Satisfied customer
My experience was that the receiver of the flowers was happy, she sent me a picture and I was satisfied.
October 8, 2023
Reply from Euroflorist France
Dear Yolande,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer service.
everything worked out fine!
September 30, 2023
Reply from Euroflorist France
Dear Ronald,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer service.
Had flowers sent to Paris
Had flowers sent to
My Partner at her hotel in Paris and was blind ordering from the US.
Beautiful flowers delivered right on time! Thank you
Not that it would have mattered, but at a very great price, great value
October 3, 2023
Reply from Euroflorist France
Dear John ,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer service.
So disappointing!
Last week I received a bouquet as a thank you gift from a friend. I thanked her but could not bring myself to tell her what a disappointment the bouquet was. From the package I understand it was delivered within 24 hours but flowers without water wilt and die. There was 1 hydrangea head (wilted) a sprig of lovely red oak-like leaves, 3 small sprigs of eucalyptus, two pieces of dead grass and 1 dead astilbe. I contacted euro florist four times attaching photos and received a standard response saying they would respond a.s.a.p. Nothing! No comment, no reply. I might have given them 2 stars as the delivery was prompt but the lack of customer service to my emails reduces this meagre score to one star!
September 27, 2023
Unprompted review
Reply from Euroflorist France
Bonjour,
We are sorry to read about your disappointment.
You do not provide information for us to be able to locate the order.
If not already answered you can send the picture at info@euroflorist.fr with the picture of the delivered bouquet as well as the full address of delivery so the order can be located and a complaint case can be opened.
We hope this provide sufficient information
Kind regards
Euroflorist customer service.
Reply from Euroflorist France
Dear Ms Caddick ,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer service.
Flowers ordered in the afternoon and…
Flowers ordered in the afternoon and delivered not long after. Very good service.
October 1, 2023
Reply from Euroflorist France
Dear Caroline,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer service.
I have ordered some flowers to be…
I have ordered some flowers to be delivered on the 21 sept and have already written a review but has been deleted . Flowers that were delivered were either dead or not the bouquet pitcure shown . I have written twice to them for a refund and have not received any response . Disgusting florist do not use them at all !
September 21, 2023
Unprompted review
Reply from Euroflorist France
Bonjour Stefan,
We are sorry to read about your disappointment.
We can see you sent one email on September 21st after our opening Hours to complaint about the package to which we answered on September 22nd arounf 9:30am asking you for pictures of the delivered items so a complaint case could be open. We haven't received any answers or pictures as of Today (October 3rd)
We hope this provide sufficient information .
Kind regards
Euroflorist Customer Service
Great staff
September 29, 2023
Reply from Euroflorist France
Dear Saif
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer service.
Easy to order and we have been told the…
Easy to order and we have been told the flowers are wonderful.
Thank you so much.
September 29, 2023
Reply from Euroflorist France
Dear Steve ,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer service.
Punctuality
September 26, 2023
Reply from Euroflorist France
Dear Frederick,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer service.
Excellent service
Excellent service. Easy to use and I got exactly what was promoted and paid for. I would definitively use this again and recommend to friends.
September 21, 2023
Reply from Euroflorist France
Dear,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist and the delivered bouquet.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer service.
Flowers didn't arrive
Ordered same-day delivery on Sunday morning. Now is Tuesday afternoon and flowers haven't arrived. Sent 3 emails in 2 days and there have been no replies at all. Is this a scam? Now I just want a refund. Please follow up.
September 19, 2023
Unprompted review
Reply from Euroflorist France
Bonjour,
We are sorry to read your disappointment.
The florist didn't see the order. Sorry for the inconvenience.
The order has been refunded in full and the refund will appear on your account within 5 business days.
We apologies for the inconvenience.
Kind regards.
Euroflorist Customer Service
Nice flowers and quick delivery
September 12, 2023
Reply from Euroflorist France
Dear Anke,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist and the delivered bouquet.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer service.
The arrangements was beautiful and…
The arrangements was beautiful and delivered on time.
August 29, 2023
Reply from Euroflorist France
Dear Clyde,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist and the delivered bouquet.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer service.
Flowers delivered looked like ones on…
Flowers delivered looked like ones on website.
Delivered on time.
August 18, 2023
Reply from Euroflorist France
Dear Karen,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist and the delivered bouquet.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer service.
Failure to deliver due to insufficient florist partners in France
Although ordered in plenty of time they were not able to deliver until 5 day later 24 August. Apparently due to staff vacation. First time in 20 year interflora has let me down.
August 18, 2023
Reply from Euroflorist France
Dear Customer,
We are sorry to read about your disappointment.
Indeed we can see that the florist will only be back on the 24th.
We apologies for the inconvenience.
Kind regards.
Euroflorist Customer Service.
Reply from Euroflorist France
Dear Customer
We are very sorry to read about your disappointment but we can see your order is for a delivery in Germany and not France and this is the Euroflorist France TrustPilot so unfortunately we cannot provide you any information regarding your complaint.
We will inform them of your complaint and invite you to contact them directly.
We hope this may provide sufficient information.
Kind regards
Euroflorist Customer Service France
The communication despite the time…
The communication despite the time difference in the US was maintained and delivery was able to be made in a timely fashion.
July 21, 2023
Reply from Euroflorist France
Dear CC,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist and the delivered bouquet.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer service.
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