I ordered flowers, and the bouquet was very small and disappointing. The flowers came slightly closed, and although I expected them to fully bloom within 2 days as mentioned on the website, they dried... See more
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The site was easy enough to use, it would be useful to just be able to browse the whole bunches of flowers on offer instead of having them divided into categories, would make the choosing easier. An e... See more
Company replied
Excellent company to deal with - the English option on their French based website works well and flowers delivered at time requested. The only minor niggle is storing one's details - the Postcode box... See more
Company replied
Very disappointed about it. Blank card received ( no translation required as I wrote in French!). It was simply not written and recipient didn't know who flowers came from. No notification of deliver... See more
Company replied
Company details
Written by the company
Il y a toujours une raison d'offrir des fleurs. Le groupe Euroflorist est la plus grande organisation de livraison de fleurs en Europe, avec environ 10 000 fleuristes affiliés dans 12 pays. L'entreprise a été fondée en 1982 dans la ville suédoise de Malmö. Notre objectif est de rendre l'envoi de fleurs dans le monde entier aussi simple, rapide, économique et fiable que possible. En collaboration avec nos fleuristes, nous livrons chaque année environ 1,8 million de bouquets de fleurs.
Contact info
7 rue Nicolas Appert, 72200, La Flèche, France
- 02 52 88 80 00
- info@euroflorist.fr
- telefleurs.fr
2.9
Average
15K reviews
Hasn’t replied to negative reviews
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Flowers were delivered on time and my…
Flowers were delivered on time and my friend who received them said where beautiful and made her day
April 28, 2023
Reply from Euroflorist France
Dear Neil,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist and the delivered bouquet.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Reply from Euroflorist France
Dear Cilla,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Cheering up a sick friend
Reply from the recipient very good. she was delighted with them. She is very ill at the moment so it was good to hear that the flowers made her feel good.
April 17, 2023
Reply from Euroflorist France
Dear Joyce,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Reply from Euroflorist France
Dear Marion,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Beautiful bunch of flowers 💐
I’m very happy with the whole experience: beautiful bunch of flowers was delivered on time and the person who received them, was happily surprised and found the bouquet absolutely gorgeous! 🙏🏽💐🙌🏼🤩
April 14, 2023
Reply from Euroflorist France
Dear Marielle,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Worst Florist in Europe
I ordered some flowers to be delivered on Mother's Day, they didn't turn up. I had to contact them to find out where they were. 4 days later they turned up. The arrangement was inferior to the one I'd ordered, mostly foliage. When I complained they said they'd used more expensive flowers by way of compensation. I sent picture of the one from their website and the delivered flowers which you could see were completely different. Cordialment the customer advisor explained they had compared them and did not believe they were different. They offered me 15% off my next order, which I find insulting. I have asked to be passed to a manager but now they just ignore my correspondence.
This company don't know what customer service means, it's the worst experience I have had by any company in years.
March 25, 2023
Unprompted review
Reply from Euroflorist France
Dear Gingerbread
We are sorry to read about your disappointment.
You don't provide any payment ID on your email thus we cannot check what happened or answer.
Kind regards.
Euroflorist Customer Service.
Very good service and flexibility
April 9, 2023
Reply from Euroflorist France
Dear Thomas,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Always excellent service
Would always recommend this service. . Every time I send flowers to France the recipient is always very pleased with the quality of the flowers. Because local florists are used the driver can always find the address and leaves the bouquet in a safe place.
April 6, 2023
Reply from Euroflorist France
Dear Stanley,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Very good service
April 4, 2023
Reply from Euroflorist France
Dear Devina
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Jack Dean
Jack Dean
I would not recommend anybody to buy from this company, not only do they let you down on an important delivery for a special occasion, but the lie about trying to contact you by phone, and saying they tried to deliver on the day. Then then close for the weekend and contact you 2 days later and tell you to collect from the local office, when you have actually paid for delivery. When you order flowers for a certain day with the message Happy Birthday you would think that if they were a professional company they would understand the significance of delivering on the requested day and not tell you 2 days later to collect. A totally unreliable and disgusting company to work with!
Having worked in an international capacity travelling the world for more than 40 years my phone is always with me and turned on, you are welcome to see my call logs proving that I had NO missed calls that day, and that I called you with no pick up,
You obviously have not read properly the e mail that I sent which is repeated below.
These flowers were for my wife’s birthday that was on Saturday the 25th March which you should have been aware of by the message that was to go with them.
I would like to point out that I requested a morning delivery, due to us being on vacation and wanting to go out after midday.
I waited until midday and there were no calls to my phone and I have no missed calls showing for that day, we were in the apartment and there was nobody tried to deliver or call my number to say they were outside.
During the afternoon of Saturday while being out I called the number and nobody picked up my calls, then just after 4.00pm when I called I got an automatic reply saying you were now closed until Monday.
The first communication I received from you was on Monday saying I can collect the flowers from your office.
Would I really want flowers saying Happy Birthday two days late, and also we are leaving in two days time so they would be of no use whatsoever.
Please let me know what you intend to do now after letting me down considerably and spoiling an amazing birthday surprise for my wife?
March 25, 2023
Unprompted review
Reply from Euroflorist France
Dear Jack,
We are sorry to read about your disappointment.
We can see that the florist updated your order on requested date March 25th that they tried to deliver.
We called them on the 27th as we received your email claiming non delivey the florist explained they tried to deliver but they couldn't access the building and the recipient was absent and didn't answer the phone which is why you've been informed the flowers could be picked up at the florist shop in the same city as the recipient.
We hope this provide sufficient information.
Kind regards
Euroflorist customer service
Better than the pictures
A easy to use website, in different languages, a vast selection to choose, even though I ordered a particular arrangement, what was delivered wasn't as pictured, I understand that the local florist can only do what they have in stock. I believe they passed my expectations as the flowers delivered were better than pictured. The recipient loved them. Thanks.
March 29, 2023
Reply from Euroflorist France
Dear Richard,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Very efficient and flowers beautiful
March 29, 2023
Reply from Euroflorist France
Dear Susan
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
I received 40 roses from my daughter to…
I received 40 roses from my daughter to coincide with UK Mother’s Day on Saturday 18th March ,order was placed on 17th.
However by Wednesday petals were falling and by the Saturday my flowers were dead.
After emailing customer service with a photo of the flowers I was told that there was nothing they would do and sorry for the inconvenience.
It isn’t an inconvenience it is disappointing poor quality a waste of money and a glib standard paragraph response as an excuse from customer service.
I would advise anyone to buy your flowers from anywhere else but here.
March 28, 2023
Unprompted review
Reply from Euroflorist France
Dear G. Chadwick.
We are sorry to read about your disappointment.
Unfortunately you contacted us 10 days after the delivery with picture, but we only garanty 7 days of freshness if the bouquet is already fading on the wednesday we need to have a picture right away so we can open the complaint case which is why we couldn't proceed with the complaint as the picture was sent 10 days after requested delivery day.
Once the bouquet is received the stems has to be cut at and angle and put in a suitable vase and the water has to be changed every other day to assure freshness of the flowers for as long as possible.
We hope this mays provide sufficient information
Kind regards.
Euroflorist Customer Service.
Flowers to Paris
My daughter lives in Paris and after a problem with a plant I sent for her birthday I decided to send some flowers for her she received a beautiful spring bouquet later the same day with no hitches
March 24, 2023
Reply from Euroflorist France
Dear Margaret
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Fast delivery....good quality...
March 28, 2023
Reply from Euroflorist France
Dear Stephen
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
The flowers delivered looked very…
The flowers delivered looked very different from the one I ordered online.I was a little disappointed when I saw them.
March 22, 2023
Reply from Euroflorist France
Dear FM
We are sorry to read about your diappointment.
We haven't received any complaint regarding the bouquet by email. In order for us to open a complaint case we invite you to send an email with your payment ID.
We hope this mays provide sufficient information
Kind regards.
Euroflorist Customer Service.
My flowers were not delivered and…
My flowers were not delivered and despite emails seeking an update l have heard nothing.
March 21, 2023
Reply from Euroflorist France
Dear Nigel,
We are sorry to read about your disappointment.
We can see we informed you on March 20th that your order for March 21st couldn't be delivered as we were unable to find a local florist who could deliver your order.
We also informed you that the order was refunded and that the refund would appear on your account as soon as possible depending on banking delays. We can see the refund was done.
We can also see that you contacted us on Sunday but our customer service is closed on Sunday whoch is why you didn't receive an answer yet.
We hope this provide sufficient information and apologies again for the inconvenience.
Kind regards.
Euroflorist Customer service.
No customer service at all!
Despite contacting them through email twice, and trying to call [no answers] - I have been totally ignored by Euroflowers. The bouquet arrived three days late, half-dead and much smaller than in the picture. This really ruined mothers day for my elderly mum who doesn't live in the same country as me, and felt forgotten about. Euroflowers have the audacity to charge premium prices & picture beautiful flowers on their website, but that's not what you'll receive. Save your money & go elsewhere!
March 18, 2023
Unprompted review
Reply from Euroflorist France
Dear Hannah
We are sorry to read about your disappointment.
Kind regards.
Euroflorist Customer Service.
Reply from Euroflorist France
Dear Vivien
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Reply from Euroflorist France
Dear Customer,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist and the delivered bouquet.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
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