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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the app and website, citing issues with security, spam, and other problematic content. Customers frequently reported problems with account bans, often without clear reasons, and a lack of effective moderation against inappropriate activities. The customer service was consistently described as non-existent or unhelpful, with users struggling to get support for account issues, banned numbers, or general inquiries. Some people also felt that the user experience was poor, mentioning issues like their phone overheating during video calls and the app becoming a tool for spammers due to a lack of privacy settings. Conversely, a small portion of people were satisfied with the app's speed, functionality, and ability to store media, finding it useful for chatting and creating business groups.

What people talk about most

Social media

Reviewers express widespread dissatisfaction with social media, particularly Telegram. Many users report... See more

Application

People report negative experiences with the app, citing issues such as it disrupting communication, forcing... See more

User experience

Users describe ambiguous interactions with the user experience. Many reviewers express significant... See more

Customer service

Clients share negative opinions on customer service, with many reporting a complete lack of support.... See more

Website

Customers had negative experiences with the website. Many reviewers report issues such as frozen accounts,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

On Telegram, banning channels/groups has become much easier, and innocent people are getting banned — I'm not talking about the guilty ones. Around 50% of the channels I've joined on my Telegram accou... See more

Rated 2 out of 5 stars

Can be used for communication, but... No end-to-end encryption ("secret chats" are (nearly) a joke), all data are kept on their servers. This means everything is accessible. No corporate financial and... See more

Rated 2 out of 5 stars

I used to love the app until they introduced the premium model, and now I am getting 10 messages per day from spam, and the only way to get rid of them (restrict messages only to my contact) would be... See more

Rated 1 out of 5 stars

Be aware of this app and the founders' false claims about privacy and security. Telegram may delete your account without reason, and the app has no support, which means all of your data may be gone fo... See more


Company details

  1. Software Company
  2. Email Service Provider
  3. Internet Service Provider
  4. Software Vendor

Information provided by various external sources

Pure instant messaging — simple, fast, secure, and synced across all your devices. Over 100 million active users in two and a half years.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

776 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Total spam and crap

Worst ever platform on the world. Made first time account and was told the one person reporting me. Was banned because chat with friends, no explanation no response no nothing. Real spam not a platform, no safe for use, total crap

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

I’d give it 0 stars if I could

I’d give it 0 stars if I could. Tried to delete my account and it wouldn’t let me. And no response from customer support because it wouldn’t even let me submit. Terrible app, and the people who run it are useless at their jobs. Do not get this app.

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

No moderation

No moderation, no support. The messenger easily allows nazi content, russian content (sorry, wrote nazi content twice), literal child porn and animal torture. There's literally no moderation. Oh, and forced stories and paid features, with constant spam messages. The sad thing is there's no alternatives at the moment

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

I have been trying to delete my account…

I have been trying to delete my account for a week and no luck. Says it'll send me a code... nothing! My current discussion with 'support' all says read, but no response!! I can't add a SS or I would show you the absolute, shockingly terrible experience. DO NOT DOWNLOAD THIS APP!!!!

July 12, 2025
Unprompted review
Rated 3 out of 5 stars

Never a response from customer service

I was banned by a bot for sending spam, which i have never done. I sent a request regarding a review 4 times in the telegram app and twice online via my PC. I have 3 groups whereas I am admin, I post pictures and videos to my accounts. I never allow inappropriate content or ads or requests for money. With each request to be unbanned I have never received a response or any information that shows me what or who I spammed. So I have no idea. The only thing I know IS NO ONE WILL EVER RESPOND TO YOUR QUERY. SO YOU'RE JUST LEFT HANGING WITH NO ANSWERS.

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

I'm a paying Telegram Premium user

I'm a paying Telegram Premium user, and my account was suddenly suspended without warning or explanation.

I contacted support through every available channel (email, social media, in-app support), but I received no response. I also submitted refund requests via Google Play, which were rejected — proving that my subscription is still active and that Telegram continues to charge me for a service I can't access.

My account contains important chats, bots, and active groups. The lack of transparency, support, or communication from Telegram is unacceptable — especially for Premium users.

If there is no solution soon, I will escalate this to consumer protection authorities. This is a serious violation of trust and service terms.

July 6, 2025
Unprompted review
Rated 1 out of 5 stars

Lol trying to make money from telegram…

Lol trying to make money from telegram from this active bot it a lie I made a withdraw of 250 the was early hours Monday morning and I still haven't received it lol it a lie it's a scam how could telegram allow this stuff to happen like telegram need to sort it out for real

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

I paid for Telegram Premium via…

I paid for Telegram Premium via @PremiumBot (35,990 UZS via Visa – Uzum Bank).
Telegram charged my card, but Premium wasn't activated.
I emailed, posted on X, and waited — but no response.
I demand either a refund or Premium access.
Telegram must respect paying users.
— @Sherzod_d

July 5, 2025
Unprompted review
Rated 2 out of 5 stars

It seems OK but beware of rip-off's !

I have been trialing Telegram since some months, to see if it could be a valid replacement for Whatsapp, considering the nasty and growing control monopoly by Meta and AI behind the latter. Well, it works and apparently well, despite it shares the same nasty bug of missing notifications on my OnePlus phone (but I suspect this is rather a bug of my phone). It seems to offer all useful Whatsapo features, despite less popular. But why then a bad vote ? Because not everything which shines is gold and there is always some rip-off behind everything ! Read on.

Everything was going smoothly until the other day when... I noticed an unwanted spam message in my chat list, by an unknown job-offering lady from an asian country. Even here ????? I freaked out. How could it be, that somebody who is not in my contact list was allowed to bother me ?? Very annoyed, I ran to the Settings to look for any option I may have overlooked or missed, to prevent being spammed by people not in my address book. Oh ! Yes there was such an option indeed but... it is only available to Premium users !!!!! People, do you see how Telegram.org plans to earn money now ??? Very smart !!!! Evil !!!

It goes without saying that I tried to get help, just to make sure I really hadn't overlooked something, but to no avail. There is no way to contact them for help, they hide (as usual) behind a bureaucracy which is worse than if I had to contact the Government !!!! There was just a chat line of volounteers, I tried to post a message there, but nobody ever replied. Of course.

Oh well. I think I will stop using it completely, or I will get the pirated Premium unlocked version (at my own risk of it being malware).

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Full of scammers and thieves, beware

I turned to telegram inorder to get support for a crypto presale where the transfer went wrong.
When registering to the channel, there were several profiles representing themselves as customer support. O didn't go with any of these, they all asked me to give my seedphrase for my wallet. I was getting stressed and this guy resa seemed to be willing to help, well have me a link to reset my account to reload all crypto. Stupid of me I believed him and even more stupidly I entered my seed phrase at the website. After 15 min my wallet was emptied, he claimed that I had entered a contract by pressing the button on website twice. No contract agreement in wallet though. Asked to have 0.1 eth added to the account on order to make a full reset and have the wallet replenished.... I never thought that telegram would be so loaded with scammers. My mistake.

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

No telegrams channels that can be trusted !

I should avoid using Rich dog at Tg or everything from tg.I bought 1400 Rich dog coins and its all gone after two months . All the channels in Tg will not release the coins you buy from them and eventually all wiill be hacked by whom(?). it s a big no when they provide you their own wallet to stake too. they used to provide a chat support and its already gone with my coins. Same with Spell wallet and Hipo.

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

My telegram was hacked

While i still have my number someone managed to add their email and activate the 02 step authentication blocking me out. Now my account is hacked someone else is using it with that email while i am unable to use it via my NUMBER !

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

Soccerworld is a scammer in telegram

Do not trust if someone told you about betting tips in telegram, if you pay to them they will block you and even if you make a complain to telegram they will never never never help you i have paid for the soccewworld in telegram and the scammer block me and telegram never help me below i have mention

May 20, 2025
Unprompted review

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